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Town Hall

Fylde Council, Town Hall, St. Annes Road West, St. Annes, FY8 1LW

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Access Guide

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Overview

  • About View
    • This is the town hall building with multiple services available.
    • Services available in the venue include: council tax and business rates support, housing advice, homelessness services, and benefits assistance. A visitor information desk is available. A weekly Citizen’s Advice Bureau (CAB) drop-in operates on Wednesdays.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access via lift at the most accessible entrance.
    • There is an alternative staff entrance to the front of the building for mobility scooters. This platform lift has a 500kg weight restriction. Ring the bell at the entrance and staff will come to assist.
    • There is step-free level access throughout.
    • The following areas have stepped access: the entrance foyer of the town hall.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system on request.
    • You can borrow or hire the following equipment: a manual wheelchair.
    • British Sign Language Interpreters can be requested prior to your visit.
    • Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
    • There is not a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • Additional facilities/services include: Wi-Fi.
  • Related Access Guides View

Parking

  • Car Park View
    • The car park is located to the front and the side of the building.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 240cm (width) x 480cm (depth).
    • There is a marked zone to both sides and rear.
    • The width of the marked zone is 120cm.
    • The nearest designated bay is 6m from the lift external entrance.
    • The most accessible route from the Blue Badge parking has step-free level access and a platform lift.
  • Charges and Restrictions View
    • This car park is for visitors, Blue Badge holders and staff permit holders only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Free parking for Blue Badge holders is restricted to 3 hours.
    • Clearly presented parking signs are available.
    • Payment machines are located at the left corner of the building .
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • View information on parking policies/charges (opens new tab).
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street standard parking is available.
  • Public Car Parks View
    • There is a public car park located on the North Promenade.
    • The name of the car park is North Promenade Car Park.
    • Designated Blue Badge parking bays are available in the car park.

Town Hall Visitor Entrance

  • This entrance is located to the left side of the building.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access via lift at the entrance.
  • The lift bypasses the steps.
  • There are 8 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm and 45cm.
  • There are double automatic doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 140cm.
  • The doors have a high visual contrast.
  • There is a second set of double manual doors.
  • The locked door can be opened on request.
  • The second set of doors opens away from you.
  • The width of the opening is 80cm.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Town Hall Entrance via Platform Lift

  • This entrance is located to the right of the visitor's blue badge bays.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door at this entrance.
  • The door opens towards you.
  • There is a push pad at a height of 90cm.
  • The width of the opening is 100cm.
  • The door has a high visual contrast.

Platform Lift

  • The lift surveyed is located to the right of the Visitor Entrance.
  • This lift is a platform lift.
  • The distance from the external lift entrance is 1m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor areas are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 87cm.
  • The internal dimensions of the lift are 87cm (width) x 146cm (depth).
  • The internal lift control buttons have tactile markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: a separate door to exit.
  • Lighting levels were even at the time of the survey.
  • Due to the weight limit of 500kg, mobility scooters should use the staff entrance at the front of the building. A member of staff will come to assist on ringing the bell.

Town Hall Staff Entrance - Access for Mobility Scooters

  • This entrance is located to the front of the building.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp has a slight gradient.
  • The ramp is between 75cm and 150cm wide with handrails on both sides.
  • The ramp bypasses the steps.
  • There are 6 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a key fob/card reader at a height of 113cm.
  • There are double manual doors at this entrance, however one door is locked or bolted.
  • The locked door can be opened on request.
  • The door opens towards you.
  • The width of the opening is 75cm.
  • The doors have a high visual contrast.
  • There is a push pad or push button to exit at a height of 114cm.
  • There is a second set of double manual doors.
  • The locked door can be opened on request.
  • The second set of doors opens towards you.
  • The width of the opening is 77cm.
  • The second door has a high visual contrast.
  • There is a push pad or push button to exit at a height of 90cm.
  • There is step-free level access as you enter.

Reception

  • The reception is located ahead from the Visitor Entrance.
  • The distance from the Visitor Entrance is 9m.
  • There is step-free level access to the reception.
  • The height of the reception desk is 108cm.
  • There is not a lowered section at the desk.
  • The reception has glazed screens and patterned/distracting backgrounds.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested, however it was not working at the time of the survey.
  • A fixed hearing loop is due to be fixed (Feb 26) which will cover all the public areas.
  • There is no (or very little) background noise in this area.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests and chairs without armrests.
  • Furniture available in this area includes: desks.

Interview Room 1

  • The room is located to the the left of the entrance lobby.
  • The distance from the main entrance is 8m.
  • The most accessible route to the room has step-free level access.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door with a low visual contrast.
  • The door opens away from you.
  • The width of the opening is 79cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The walls and floor have a high visual contrast.
  • Seating available in the room includes: chairs with armrests.
  • Furniture available in the room includes: desks.
  • The desks are fixed.
  • The surface heights are suitable for wheelchair users.
  • The clear underside space of the surfaces is suitable for wheelchair users.
  • There is a portable hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located to the rear of the reception seating area.
    • The distance from the Visitor Entrance is 17m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 142cm (width) x 251cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 77cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 46cm from the floor.
    • The toilet seat has a high visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 117cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 110cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a medium visual contrast.
    • The hand dryer is 95cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a full length mirror.
    • There is no shelf.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.
    • There is a baby changing facility.