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Spinal Diagnostic Clinic

Hillingdon Hospital, Pield Heath Road, Uxbridge, Middlesex, UB8 3NN

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Access Guide

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Getting To The Hospital (Hillingdon Hospital)

  • By Road View
    • The postcode for the SAT-NAV is UB8 3NN. Hillingdon Hospital is situated to the south of Hillingdon town centre. Hillingdon Hospital can be accessed from the M40 or M4.
    • There are blue badge bays located in car parks A, B, C and D. Parking is limited, so where possible you are advised to travel by public transport.
  • By Bus View
    • There is a bus stop located on Pield Heath Road. Buses U1, U2, U3, U4, U5, and U7 stop here.
    • There is an onsite bus stop.
    • The bus stop is located to the right of the main entrance on Pield Heath Road.
    • The bus stop is sheltered, it has benched seating and a space for a wheelchair user.
    • The bus stop is approximately 155 metres from the main entrance. The route is fairly level, however, at the time of survey the path was obstructed due to ongoing construction work at the Hillingdon Hospital.
  • By Train View
    • West Drayton Station is the nearest train station and is served by GWR and TFL Rail. West Drayton station is approximately 2.1 miles from the hospital.
  • By Underground View
    • The nearest underground station is Uxbridge and is served by the Metropolitan and Piccadilly lines. It is 2.1 miles from the hospital.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground floor of the hospital, along the main corridor.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01895 279 973.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found by the main entrance.
  • Documents are available in an alternative format and can be provided to include: large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.

Hospital Parking (Car Park B)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the left side of the hospital site.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 5 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 258cm x 407cm (8ft 6in x 13ft 4in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located within car park B, in front of Maternity.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located by the Outpatients Entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 68m (74yd 1ft) from the Outpatient Entrance.

Getting To (Spinal Diagnostics Clinic)

  • The Spinal Diagnostics Clinic is/are located in the outpatients corridor on the ground floor.
  • Access to the Spinal Diagnostics Clinic is via the Emergency Department and Urgent Treatment Centre entrance.
  • Enter the hospital and pass the Urgent Care Centre on the right. At the T junction turn right and proceed along the corridor. Follow the corridor around to the left and after approximately 21m the department/room will be on the left-hand side of the corridor.
  • There is step free access to the Spinal Diagnostics Clinic.
  • The Spinal Diagnostics Clinic is approximately 41m from the Emergency Department and Urgent Treatment Centre entrance.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Emergency Department and Urgent Treatment Centre Entrance)

  • Entrance Details View
    • This information is for the entrance located to the left side of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 129cm (4ft 3in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 163cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 137cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the right of the entrance.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.

Opening Times

  • Access is by appointment only.

Department / Service (Spinal Diagnostics Clinic)

  • Department / Service Access View
    • The Spinal Diagnostics Clinic is located on the ground floor of the outpatients corridor. The reception is located in the Orthopaedic Fracture Clinic.
    • There is not a/are not door(s) leading into the department/service.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The department/service does not play background music.
    • The lighting levels are moderate to good.
  • Department / Service Facilities View
    • This department/service has; a waiting room/area and a consultation room.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located in the main outpatients corridor opposite the Patient Transport Lounge.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located in the main outpatients corridor opposite the Patient Transport Lounge/Bereavement Office.

Reception (Reception 1)

  • Reception View
    • The reception point is located straight ahead as you enter the orthopaedic fracture clinic department.
    • The reception point is approximately 4m (4yd 1ft) from the Orthopaedic Fracture Clinic Entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are moderate to good.
    • The height of the reception counter is high (110cm+) .
    • There is not sufficient space to write or sign documents on the counter.
    • There is a low section of the counter (76cm or below) available.
    • There is not sufficient space to write or sign documents on the low section of the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is a hearing assistance system.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Staff are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 16/05/2022.
    • The hearing assistance system was working at the time of testing.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are moderate to good.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 2m from the Spinal Diagnostics Clinic Consultation Room.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • All chairs are permanently fixed.
  • Chairs with armrests are not available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.

Consultation / Treatment Room (Spinal Diagnostics Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consultation Bay.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are easy to open.
  • The width of the door opening is 101cm (3ft 4in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist is not available.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are moderate to good.

Location of Toilet/Changing Facilities

  • Accessible toilet facilities are located on the ground floor.
  • Female and male standard toilet facilities are located on the lower ground and ground floor.
  • Parent and baby changing facilities are located within the ground floor outpatient accessible toilet.

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