You are on Getting To The Hospital (Mount Vernon Hospital Main Building). Skip to the next section.

Getting To The Hospital (Mount Vernon Hospital Main Building)

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• By Road View
  • Mount Vernon Hospital is located on Rickmansworth Road to the north west of Harrow. The postcode to use for the Sat-Nav is HA6 2RN. From the west, Mount Vernon Hospital can be accessed via the M25, Denham Way, A412 and A404. From the east, Mount Vernon Hospital can be accessed via West Street from the A232.
  • Car parking for visitors and patients is located around the hospital site. Charges do not apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital with a drop off point.
• By Bus View
  • 282: Mount Vernon Hospital - Ealing Hospital 311: Ruislip Station - Belmont Road H11: Harrow Bus Station - Mount Vernon Hospital R1/R2: Maple Cross - Downings Wood - Mount Vernon Hospitals The 282 stops at underground services. These are Northolt (Central), Eastcote Station (Metropolitan and Piccadilly) and Northwood Hills Station (Metropolitan). The 311 stops at both underground and national rail services. These are Ruislip Station (Metropolitan and Piccadilly), Northwood Station (Metropolitan) and Station Parade (National Rail).
  • There is an onsite bus stop.
  • Mount Vernon Hospital has two onsite bus stops, and two bus stops located on White Hill at one of the access roads to the hospital. The onsite bus stops are located next to the Mount Vernon treatment Centre.
  • The bus stop is sheltered but there is no seating. There is space for a wheelchair user.
  • From the bus stop use the covered walkway next to the Treatment Centre and continue along the hospital access road. There is a dropped kerb opposite the Hospital Building Main Entrance and then the accessible entrance is located to the left. The surface of the pathway is tarmac with areas of block paving that is uneven in places. There are slight slopes located on the pathway. The approximate length of the route is 200m.
• By Train View
  • The closest train station is Rickmansworth which is approximately 3 miles from the hospital.
• By Underground View
  • The nearest underground station is Northwood station on the Northern line (fare zone 6). The 311 bus route connects Mount Vernon Hospital with Northwood station and has a day time frequency of one bus every 12 minutes. The journey itself takes 9 minutes.
• Useful Links View
  • Please click below for a Google Maps link of Mount Vernon Hospital.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for up to date London transport.
  • To view the web page described above click here (opens in new tab).
  • Please click on the link below for up to date train times.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Mount Vernon Hospital - Main Building). Skip to the next section.

Getting Help and Assistance (Mount Vernon Hospital - Main Building)

• To see the hospital map please click here (opens new tab).
• There is not a Patient Advice and Liaison Service (PALS) at the hospital.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 01895 279 973.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There is an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• Mobility aids are available to help patients move around and include; wheelchairs.

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• Comments View
  • Alternative format documents can be provided on request. Please contact PALS for more information.

You are on Hospital Parking (Car Park G). Skip to the next section.

Hospital Parking (Car Park G)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car parking facilities are for Blue Badge holders and staff only.
  • The car park is located to the right of the Treatment Centre by Gate 2.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does not have a barrier control system.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 483cm (8ft 2in x 15ft 10in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the Treatment Centre.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located at the front of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 38m (41yd 1ft) from the Treatment Centre.

You are on Hospital Parking (Car Park H). Skip to the next section.

Hospital Parking (Car Park H)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right of the Treatment Centre by Gate 2.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • There is a touchscreen at the barrier.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 8 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 245cm x 500cm (8ft x 16ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is a designated drop-off point.
  • The drop-off point is located in front of the Treatment Centre.
  • There is a dropped kerb from the drop-off point.
  • The dropped kerb does not have tactile paving.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located in the centre of the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 80m (87yd 1ft) from the Treatment Centre.
• Comments View
  • At the time of survey the barrier control system was not in use (April 2022).

You are on Getting To (Outpatients). Skip to the next section.

Getting To (Outpatients)

• Outpatients is/are located on the ground floor of the Treatment Centre.
• Access to Outpatients is via the Entrance 1.
• Enter the Treatment Centre via Entrance 1. Continue straight ahead and turn right at the main reception. Then turn right again and the department is in front of you.
• There is step free access to Outpatients.
• Outpatients is approximately 15m from the Entrance 1.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Outside Access (Entrance 1). Skip to the next section.

Outside Access (Entrance 1)

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• Entrance Details View
  • This information is for the entrance located at the front of the building.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped or stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are bollards outside this entrance.
  • The minimum width between the bollards/wall is 370cm.
  • The bollard(s) does/do not have a good colour contrast to prevent them being hazardous to visually impaired people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 140cm (4ft 7in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 150cm.
  • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 156cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the right of the entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up the ramp.
  • The ramp/slope does bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Opening Times (Outpatients). Skip to the next section.

Opening Times (Outpatients)

• Monday 08:00 - 16:00.
• Tuesday 08:00 - 16:00.
• Wednesday 08:00 - 16:00.
• Thursday 08:00 - 16:00.
• Friday 08:00 - 16:00.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Outpatients). Skip to the next section.

Department / Service (Outpatients)

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• Department / Service Access View
  • Outpatients is located on the ground floor to the right of the main reception.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 160cm .
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a main reception, a waiting room/area and consultation rooms.
  • There are 36 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located in the corridor by the Outpatients department entrance.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located in the corridor by the Outpatients department entrance.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located straight ahead as you enter the department.
  • The reception point is approximately 5m (5yd 1ft) from the Outpatients department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is not a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is high (110cm+).
  • There is not sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is not a hearing assistance system.
  • There is a touch screen.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are moderate to good.
• Comments View
  • There are two height adjustable chairs that are to the right of the reception desk as shown in photo 11.
  • There are two touch screen check in monitors to the right of the main hospital reception before you enter the Outpatient's department, as shown in images 14 and 15.
  • These are at a fixed height - between 103cm (lowest point) and 127cm (highest point) from the floor.

You are on Entrance (Outpatients Exit). Skip to the next section.

Entrance (Outpatients Exit)

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• Entrance Details View
  • This information is for the entrance located in the right-hand corridor of the outpatients department.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 120cm (3ft 11in).
  • There is a door release button when exiting.
  • The height of the door release button is 119cm (3ft 11in).
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 168cm.
• Comments View
  • This door is for exiting the outpatients department.

You are on Consultation / Treatment Room (ECG Room). Skip to the next section.

Consultation / Treatment Room (ECG Room)

• There is / are 36 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 22 - ECG.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Audio Room). Skip to the next section.

Consultation / Treatment Room (Audio Room)

• There is / are 36 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 15.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 81cm (2ft 8in).
• The type of flooring is carpet.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 36 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 14.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are easy to open.
• The width of the door opening is 92cm (3ft).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (VA Lanes). Skip to the next section.

Consultation / Treatment Room (VA Lanes)

• There is / are 36 consultation / treatment room(s) available.
• The name / number of the room surveyed was; VA Lanes - 29.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 89cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Photographer). Skip to the next section.

Consultation / Treatment Room (Photographer)

• There is / are 36 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 35.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are easy to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is/are height adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Consultation / Treatment Room (Consultation Room). Skip to the next section.

Consultation / Treatment Room (Consultation Room)

• There is / are 36 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 10.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) may be difficult to open.
• The width of the door opening is 89cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are some chairs with armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Waiting Room / Area (Transport Room). Skip to the next section.

Waiting Room / Area (Transport Room)

• There is a waiting room / area.
• The waiting room / area is approximately 7m from the Entrance 1.
• There is level access into the waiting room / area.
• There is a/are door(s) into the waiting room / area.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Some chairs with armrests are available.
• No tables are permanently fixed.
• The surface height of the lowest table is 47cm.
• The tables do contrast visually with the floor.
• There is not ample room for a wheelchair user to manoeuvre.
• The manoeuvring space is obstructed by the chairs.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a red flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are moderate to good.

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• Comments View
  • This room is for the use of patients waiting for hospital transport to take them home.

You are on Location of Toilet/Changing Facilities. Skip to the next section.

Location of Toilet/Changing Facilities

• Accessible toilet facilities are located on the ground floor to the right of the main reception.
• Female and male standard toilet facilities are located on the ground floor to the right of the main reception.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Mount Vernon Hospital - Main Building Guide link (new tab) - click here.
• Mount Vernon Hospital Site Parking link (new tab) - click here.
• Treatment Centre link (new tab) - click here.