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The Oak Tree Cafe and Restaurant

Mount Vernon Hospital, Rickmansworth Road, Northwood, Middlesex, HA6 2RN

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Access Guide

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Getting To The Hospital (Mount Vernon Hospital Main Building)

  • By Road View
    • Mount Vernon Hospital is located on Rickmansworth Road to the north west of Harrow. The postcode to use for the Sat-Nav is HA6 2RN. From the west, Mount Vernon Hospital can be accessed via the M25, Denham Way, A412 and A404. From the east, Mount Vernon Hospital can be accessed via West Street from the A232.
    • Car parking for visitors and patients is located around the hospital site. Charges do not apply for Blue Badge holders in this car park. Free additional parking bays for Blue Badge holders are located at the front of the hospital with a drop off point.
  • By Bus View
    • 282: Mount Vernon Hospital - Ealing Hospital 311: Ruislip Station - Belmont Road H11: Harrow Bus Station - Mount Vernon Hospital R1/R2: Maple Cross - Downings Wood - Mount Vernon Hospitals The 282 stops at underground services. These are Northolt (Central), Eastcote Station (Metropolitan and Piccadilly) and Northwood Hills Station (Metropolitan). The 311 stops at both underground and national rail services. These are Ruislip Station (Metropolitan and Piccadilly), Northwood Station (Metropolitan) and Station Parade (National Rail).
    • There is an onsite bus stop.
    • Mount Vernon Hospital has two onsite bus stops, and two bus stops located on White Hill at one of the access roads to the hospital. The onsite bus stops are located next to the Mount Vernon treatment Centre.
    • The bus stop is sheltered but there is no seating. There is space for a wheelchair user.
    • From the bus stop use the covered walkway next to the Treatment Centre and continue along the hospital access road. There is a dropped kerb opposite the Hospital Building Main Entrance and then the accessible entrance is located to the left. The surface of the pathway is tarmac with areas of block paving that is uneven in places. There are slight slopes located on the pathway. The approximate length of the route is 200m.
  • By Train View
    • The closest train station is Rickmansworth which is approximately 3 miles from the hospital.
  • By Underground View
    • The nearest underground station is Northwood station on the Northern line (fare zone 6). The 311 bus route connects Mount Vernon Hospital with Northwood station and has a day time frequency of one bus every 12 minutes. The journey itself takes 9 minutes.
  • Useful Links View

Getting Help and Assistance (Mount Vernon Hospital - Main Building)

  • To see the hospital map please click here (opens new tab).
  • There is not a Patient Advice and Liaison Service (PALS) at the hospital.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01895 279 973.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There is an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • Comments View
    • Alternative format documents can be provided on request. Please contact PALS for more information.

Hospital Parking (Car Park A)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders and staff only.
    • The car park is located off the hospital access road leading from Gate 1.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located throughout the car park.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is clearly signposted.

Venue Parking (Mount Vernon Hospital - Main Building)

  • Parking View
    • The venue does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located to the left of the Main Entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 4 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 265cm x 437cm (8ft 8in x 14ft 4in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the left of the Main Entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are parking charges for the car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located on the wall at the rear of the blue badge bays.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the main entrance.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 12m (13yd 4in) from the Accessible Entrance.
  • Comments View
    • Parking payments are currently suspended for Blue Badge holders.

Getting To (The Oak Tree Cafe and Restaurant)

  • The Oak Tree Cafe and Restaurant is/are located on the ground floor of the main building.
  • Access to the Oak Tree Cafe and Restaurant is via the Accessible Entrance.
  • Turn tight as you enter and go along the corridor turning right again as you reach the staircase. Continue along the corridor and The Oak Tree Cafe and Restaurant will be located on the left.
  • There is step free access to the Oak Tree Cafe and Restaurant.
  • The Oak Tree Cafe and Restaurant is approximately 100m from the Accessible Entrance.
  • There is a/are manual, double door(s) which may be difficult to open between the Accessible Entrance and the department/service.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Accessible Entrance)

  • Entrance Details View
    • This information is for the entrance located to the left of the main entrance, near the Blue Badge parking area.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 130cm (4ft 3in).
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically.
    • The door(s) is/are single width.
    • The width of the door opening is 118cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance leading from the Blue Badge parking area.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on the right going up the ramp.

Eating and Drinking (Oak Tree Café and Restaurant)

  • Location and Access View
    • The following information is for the café.
    • The café is located on the ground floor.
    • There is step-free access to the café.
    • For access there are double manual doors which are permanently held open.
  • Service and Menus View
    • Tables cannot be booked in advance.
    • There is a counter where food and drink can be ordered.
    • Staff can bring food and/or drinks to tables.
    • Menu types include; written wall menus.
    • Menus are clearly written.
    • Menus are presented in contrasting colours.
    • Staff can read menus to customers if requested.
    • The type of food served here is hot and cold meals and snacks.
    • Plastic/takeaway cups are available.
    • Adapted cups are not available.
    • Adapted cutlery is not available.
    • Drinking straws are available.
    • This area does play background music.
    • Background music is played at all times, the volume can be adjusted if requested.
    • There is not a hearing assistance system.
  • Service Counter(s) View
    • The height of the counter is 83cm.
    • The height of the tray counter/rail is 90cm.
  • Self-Service Counter(s) View
    • The height of the counter is 85cm.
    • The height of the tray counter/rail is 90cm.
    • There is not a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
    • The lighting levels are good.
  • Payment Counter View
    • The height of the counter is 88cm.
    • There is not a moveable card machine available for payment.
    • The type of flooring in this area is vinyl.
  • Tables and Seating View
    • There is ample room for a wheelchair user to manoeuvre.
    • The majority of tables are accessible to wheelchair users.
    • The distance between the floor and the underside of the lowest dining table is 40cm.
    • The distance between the floor and the underside of the highest dining table is 72cm.
    • The standard height for the underside of dining tables is 75cm.
    • The surface height of the lowest table is 45cm.
    • The surface height of the highest table is 75cm.
    • No tables are permanently fixed.
    • No chairs are permanently fixed.
    • Some chairs have armrests on both sides.
    • There are also coffee tables and armchairs.
    • The type of flooring in this area is wood.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The lighting levels are moderate to good.

Location of Toilet/Changing Facilities (Mount Vernon Hospital - Main Building)

  • Accessible toilet facilities are located on the main corridor on the ground floor and first floor.
  • Female and male standard toilet facilities are located on the ground floor, near the café.
  • Parent and baby changing facilities are located in the accessible toilet on the ground floor main corridor.

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