You are on Overview. Skip to the next section.

Overview

Collapse all Expand all

• About View
  • The Piazza is 1 of the 2 main open areas of The NEC. It is located to the west side of the site (with the other being the Atrium in the east).
  • Services and facilities available in the venue include: Halls 1, 2, 3, 3a, 4 and 5, the Piazza Suites, the Toute Suite, various food and drink outlets, toilets with adaptations, a Changing Places, a parent and baby room and a quiet space.
• Parking and Public Transport View
  • The venue shares a car park which has Blue Badge parking available.
  • There is a taxi rank.
  • The nearest train station is Birmingham International.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free access via a slight slope at the most accessible entrance.
  • There is no main entrance.
  • There are 2 other entrances.
  • 2 of the other entrances have step-free level access.
  • There is step-free level access throughout all areas.
  • There are manual doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • The Piazza (lower and upper levels), Bridgelink and Skywalk can be accessed via a standard lift, escalator and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are fixed hearing assistance systems.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located to the north side of the Piazza on the upper level.
  • You can find more information about borrowing accessibility equipment here.
  • There is not a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

Collapse all Expand all

• Toilet Facilities View
  • There are 3 toilets with adaptations.
  • The toilets with adaptations are located next to Halls 1 and 4, and also next to the Piazza Suites.
  • The transfer space varies between toilets with adaptations.
  • Ambulant toilet facilities are located in the male and female standard toilets.
  • Female and male step-free standard toilet facilities are located on the upper and lower levels of the Piazza, next to Halls 1, 3, 4 and 5.
  • Shared step-free standard toilet facilities are located on the lower level next to Hall 1, and on the upper level next to the Piazza Suites.
• Changing Places Facilities View
  • Changing Places facilities are located on the upper level of the Piazza, next to Hall 2.
• Changing Facilities View
  • Parent and baby changing facilities are located on the lower level next to Hall 1, and on the upper level next to Hall 3.

You are on Bridgelink. Skip to the next section.

Bridgelink

• The Bridgelink is a walkway linking Birmingham International Station to the Piazza.
• There are permanently held open double doors to the Bridgelink.
• The width of the opening is 144cm.
• There is bench seating and chairs with armrests available along the Bridgelink.
• There is a lift, escalators or stairs to use at the end of the Bridgelink to access the Piazza from here.

You are on Lift (from Bridgelink to Piazza). Skip to the next section.

Lift (from Bridgelink to Piazza)

• The lift surveyed is located at the end of the Bridgelink, to the left of the escalators.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.
• This route has narrow walkways.

Collapse all Expand all

• Standard Lift View
  • The Bridgelink and the upper level of the Piazza can be accessed by this lift.
  • The lift door has a medium colour contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1000kg.
  • The external lift control buttons have tactile and Braille markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 88cm.
  • The internal dimensions of the lift are 107cm (width) x 209cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a varying colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator.
  • The lift has a separate door to exit.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Escalators (from Bridgelink to Piazza). Skip to the next section.

Escalators (from Bridgelink to Piazza)

• The escalators surveyed are located at the end of the Bridgelink, towards the Piazza.
• The Bridgelink and the upper level of the Piazza can be accessed by escalator.
• The step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to there being different types of lights in the space.

You are on Stairs (from Bridgelink to Piazza). Skip to the next section.

Stairs (from Bridgelink to Piazza)

• The stairs are located at the end of the Bridgelink.
• The Bridgelink and the upper level of the Piazza can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails extend horizontally beyond the first and last step.
• The steps have some clear markings.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to there being different types of lights in the space.

You are on Entrance (Piazza 2 - Bridgelink). Skip to the next section.

Entrance (Piazza 2 - Bridgelink)

• This entrance is located ahead after exiting the lift at the end of the Bridgelink.
• The entrance area is not clearly signed.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open towards you.
• The width of the opening is 130cm.
• The doors have a high colour contrast.
• This entrance takes you into the upper level of the Piazza.

You are on Entrance (Piazza 1). Skip to the next section.

Entrance (Piazza 1)

• This entrance is located to the south side of the Piazza.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open towards you.
• The width of the opening is 153cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There is a second set of double automatic doors.
• The doors open towards you.
• The width of the opening is 151cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 106cm.
• There is step-free access via a slope as you enter.
• The slope has a slight gradient.
• The slight slope is between the first and second sets of doors.
• This entrance provides access to the lower level of the Piazza.

You are on Getting Around. Skip to the next section.

Getting Around

Collapse all Expand all

• Access View
  • There is step-free access between floors via lift.
  • Access to the upper and lower levels of the Piazza is via a steep ramp.
  • The ramp can be bypassed via a standard lift.
  • There are also steps available for moving between the lower and upper levels.
  • Access to the Skywalk after exiting the lift (Piazza to Skywalk) is via a slight ramp.
• Circulation View
  • There are manual doors along circulation routes.
  • Access throughout may include narrow walkways and pillars.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • The flooring is shiny and patterned.
  • There is background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Seating available in the walkways includes: chairs with armrests and benches.
  • Lighting levels vary due to the size of the space.

You are on Counter (Welcome). Skip to the next section.

Counter (Welcome)

• The counter is located on the lower level of the Piazza, to the south side.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 118cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There may be background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels vary due to the use of large glazed walls.

You are on Counter (Tickets). Skip to the next section.

Counter (Tickets)

• The counter is located on the lower level of the Piazza, opposite the car park entrance.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 95cm.
• There is a lowered section at the counter.
• The height of the lowered section is 75cm.
• The counter has screens which may affect the ability of someone to lip read.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system could not be tested at the time of the survey.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels vary due to the size of the space.

You are on Counter (Cloakrooms). Skip to the next section.

Counter (Cloakrooms)

• The counter is located on the lower level of the Piazza, next to the car park entrance.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 75cm.
• There is not a hearing assistance system.
• There is background noise in this area.
• Some flooring is shiny and patterned.
• Lighting levels vary due to the size of the space.

You are on Room (Toute Suite). Skip to the next section.

Room (Toute Suite)

• The room is located on the lower level of the Piazza, to the south side.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors.
• The doors open towards you.
• The doors require effort to open.
• The width of the opening is 164cm.
• The doors have a high colour contrast.
• There is step-free level access throughout.
• The walls and floor have a high colour contrast.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is background noise in this room which varies depending on the function/event.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable.
• The layout of the suite varies depending on the function or event taking place.

You are on Parent and Baby Room / Feeding Room (Lower Level). Skip to the next section.

Parent and Baby Room / Feeding Room (Lower Level)

• The room is located on the lower level of the Piazza, to the east side.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 86cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• The height of the baby change facility when in use is 84cm.
• There is also a toilet, a wash basin, a hand dryer, a mirror and a shelf in the room.
• The wash basin has a push tap.
• The room has a nappy/incontinence items bin and a sanitary bin.
• The walls and floor have a high colour contrast.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Lift (Lower to Upper Levels). Skip to the next section.

Lift (Lower to Upper Levels)

• The lift surveyed is located to the east side of the Piazza.
• The most accessible route to the lift has step-free level access.
• There are no doors to open along the most accessible route.

Collapse all Expand all

• Standard Lift View
  • The lower and upper levels of the Piazza can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 650kg.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 80cm.
  • The internal dimensions of the lift are 105cm (width) x 145cm (depth).
  • The internal lift control buttons have tactile and Braille markings.
  • The control buttons have a high colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: an audible announcer.
  • The lift has a separate door to exit.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Accessibility Support). Skip to the next section.

Counter (Accessibility Support)

• The counter is located on the upper level of the Piazza, to the east side.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 116cm.
• There is a lowered section at the counter.
• The height of the lowered section is 76cm.
• There is a fixed hearing assistance system which is not clearly signed.
• The hearing assistance system was tested and working at the time of the survey.
• There is no (or very little) background noise in this area.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (Piazza Suites - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Piazza Suites - Right Hand Transfer)

Collapse all Expand all

• Location and Access View
  • The toilet surveyed is located on the upper level, next to the Piazza Suites.
  • The most accessible route to the toilet has step-free level access, manual doors and automatic doors.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The door requires effort to open.
  • The width of the door opening is 78cm.
  • The door has a locking handle.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 145cm (width) x 267cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 78cm (from the side of the toilet pan).
  • There is a lever flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 85cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 70cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 98cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 92cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor visual contrast varies between low and high.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Toilet with Adaptations (next to Hall 4 - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (next to Hall 4 - Right Hand Transfer)

Collapse all Expand all

• Location View
  • The toilet surveyed is located on the upper level of the Piazza, next to Hall 4.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 76cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a high colour contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 165cm (width) x 205cm (depth).
  • There is not room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 93cm (from the side of the toilet pan).
  • There is a lever flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a low colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet has a padded backrest.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a low colour contrast.
  • The toilet roll holder is 128cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a low colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 110cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 77cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Changing Places (next to Hall 2 - Transfer Both Sides). Skip to the next section.

Changing Places (next to Hall 2 - Transfer Both Sides)

Collapse all Expand all

• Location and Access View
  • The Changing Places facility surveyed is located on the upper level of the Piazza, next to Hall 2.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the facility.
  • There is pictorial and written text signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high colour contrast.
  • The door requires effort to open.
  • The width of the opening is 79cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a high colour contrast.
  • There is a grab rail on the internal door, with a low colour contrast.
  • The dimensions of the facility are 285cm (width) x 452cm (depth).
  • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
  • The lateral transfer space on the left is 92cm (from the side of the toilet pan).
  • The lateral transfer space on the right is 95cm (from the side of the toilet pan).
  • There is an elbow pad flush for the toilet.
  • The flush is on the transfer side.
  • There is no horizontal grab rail for the toilet.
  • There are vertical grab rails on both sides of the toilet.
  • The vertical grab rails have a high colour contrast.
  • There are dropdown grab rails on both sides of the toilet.
  • The dropdown grab rails have a high colour contrast.
  • The toilet seat is 55cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder is located on the dropdown rail.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 188cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a height adjustable wash basin.
  • The wash basin has a lever mixer tap.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a low colour contrast.
  • The soap dispenser is 98cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The wide paper roll dispenser is 106cm from the floor.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low colour contrast.
  • The hand dryer is 82cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • A privacy screen is available.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Room (Quiet Space). Skip to the next section.

Room (Quiet Space)

• The room is located on the upper level of the Piazza, next to Hall 3.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is pictorial and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens away from you.
• The door requires effort to open.
• The width of the opening is 92cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs without armrests.
• There is not a hearing assistance system.
• There is no (or very little) background noise in this room.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Room (Piazza Suite 4). Skip to the next section.

Room (Piazza Suite 4)

• The room is located on the upper level of the Piazza, to the north side.
• The most accessible route to the room has step-free level access.
• There is an automatic door along the most accessible route.
• There is written text and numbered signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door is permanently held open.
• The width of the opening is 87cm.
• The door has a high colour contrast.
• There is step-free level access throughout.
• The walls and floor have a high colour contrast.
• There is not a hearing assistance system.
• Additional facilities/services include: a flashing fire alarm.
• There is background noise in this room which varies depending on the function/event.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Lighting levels are adjustable.
• The layout of the room varies depending on the function or event taking place.

You are on Food and Drink (South Side). Skip to the next section.

Food and Drink (South Side)

Collapse all Expand all

• Restaurant Bar Café 1 View
  • Wetherspoons is located on the upper level of the Piazza, to the south side.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • Counters include: a self-service counter and a bar.
  • All counters are at a suitable height for standing users.
  • None of the counters are at a suitable height for seated users.
  • Menu types include: handheld, online and mobile phone app.
  • The following are available: drinking straws, takeaway cups, gluten free food, lactose free food and dairy free food.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny and patterned.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.
• Restaurant Bar Café 2 View
  • Bagel Factory is located on the upper level of the Piazza, to the south side.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 81cm.
  • Menu types include: wall-mounted (digital) and countertop.
  • The following are available: drinking straws and takeaway cups.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.
• Restaurant Bar Café 3 View
  • Starbucks Coffee is located on the lower level of the Piazza, to the south side.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 92cm.
  • Menu types include: wall-mounted (digital), online and mobile phone app.
  • The following are available: drinking straws, takeaway cups, takeaway cutlery and gluten free food.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs without armrests, benches, stools and high stools.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and high tables.
  • Some tables are fixed.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Food and Drink (North Side). Skip to the next section.

Food and Drink (North Side)

Collapse all Expand all

• Restaurant Bar Café 1 View
  • SK STR(EAT) Kitchen is located on the upper level of the Piazza, to the north.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • Counters include: service counters.
  • None of the counters are at a suitable height for standing users.
  • Some of the counters are at a suitable height for seated users.
  • Menu types include: wall-mounted and countertop.
  • The following are available: drinking straws and takeaway cups.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests and high stools.
  • Furniture available in this area includes: tables and high tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under the tables is not suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.
• Restaurant Bar Café 2 View
  • The Starbucks Mobile Unit is located on the upper level of the Piazza, to the north side.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • It has 2 surface heights.
  • The lower surface height is 76cm and the higher surface height is 110cm.
  • The following are available: drinking straws, takeaway cups, takeaway cutlery and gluten free food.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.
• Restaurant Bar Café 3 View
  • The Cornish Bakery is located on the upper level of the Piazza, to the north side.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
  • There is step-free level access throughout all areas.
  • There is a service counter.
  • The surface height is 120cm.
  • Menu types include: wall-mounted and countertop.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is not space for an assistance dog to rest in the seating area.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.
• Restaurant Bar Café 4 View
  • Subway is located on the upper level of the Piazza, to the north side.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There are double manual doors.
  • The doors are permanently held open.
  • The doors have a low colour contrast.
  • There is a small lip on the threshold of the opening.
  • The width of the opening is 126cm.
  • There is step-free level access throughout all areas.
  • Counters include: a service counter and a self-service counter.
  • None of the counters are at a suitable height for standing users.
  • Some of the counters are at a suitable height for seated users.
  • Menu types include: wall-mounted (digital) and online.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Some flooring is shiny.
  • Seating available in this area includes: chairs without armrests.
  • Furniture available in this area includes: tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.

You are on Outdoor Spaces (Piazza Garden). Skip to the next section.

Outdoor Spaces (Piazza Garden)

Collapse all Expand all

• About View
  • The following is available in this area: gardens.
• Getting Around View
  • There are surfaced footpaths throughout.
  • Surfaced footpaths consist of: block paving.
  • The majority of the surfaced footpaths are wide enough for wheelchair users.
  • Some footpaths have sections with potential obstacles such as: uneven surfaces and bins.
  • There is overhead / area signage in this area.
  • There are seats situated along the paths for people to rest.
  • There is not step-free level access throughout.
  • The following areas have step-free access via slopes: the entirety of the Piazza Garden.
  • There are double manual doors at the entrance to the garden.
  • The width of the opening is 75cm.
  • The doors have a low colour contrast.
  • There is a slight slope after the doors leading down to the garden.

You are on Lift (Piazza to Skywalk). Skip to the next section.

Lift (Piazza to Skywalk)

• The lift surveyed is located on the upper level of the Piazza, to the east side.
• The most accessible route to the lift has step-free level access.
• Doors are held open along the most accessible route.

Collapse all Expand all

• Standard Lift View
  • The upper level of the Piazza and the Skywalk can be accessed by this lift.
  • The lift door has a high colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 2000kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 117cm.
  • The internal dimensions of the lift are 170cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a medium colour contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a visual floor indicator and a mirror to aid reversing.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Stairs (Piazza to Skywalk). Skip to the next section.

Stairs (Piazza to Skywalk)

• The stairs are located to the north side of the Piazza.
• The upper level of the Piazza and the Skywalk can be accessed by these stairs.
• There are permanently held open doors to access the stairwell.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels vary due to the use of large glazed walls.

You are on Escalators (Piazza to Skywalk). Skip to the next section.

Escalators (Piazza to Skywalk)

• The escalators surveyed are located to the north side of the Piazza.
• The upper level of the Piazza and the Skywalk can be accessed by escalator.
• The step markings are not clearly visible.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the use of large glazed walls.

You are on Skywalk. Skip to the next section.

Skywalk

• The Skywalk is a walkway which links the Atrium and Piazza.
• There are either stairs, escalators or lift access onto the Skywalk from both the Atrium and Piazza.
• There are travelators along the Skywalk to provide easy access across the Skywalk.
• There are chairs with armrests available.

You are on Related Access Guides (Halls 1-5). Skip to the next section.

Related Access Guides (Halls 1-5)

• View information on Hall 1 (opens new tab).
• View information on Hall 2 (opens new tab).
• View information on Hall 3 (opens new tab).
• View information on Hall 3a (opens new tab).
• View information on Hall 4 (opens new tab).
• View information on Hall 5 (opens new tab).