- The information in this section was taken in November 2020.
- There have been no changes to the venue's parking or entrances/exits as a result of COVID-19.
- Hand sanitisers are available at all main entrances to buildings, car parks and wards/departments.
- There is currently a restricted number of visitors allowed and some one way systems in place.
- There is a reduction in the number of seats in waiting areas to achieve required social distancing.
- Wall signage has been installed advising of social distancing and floor markings are in place advising where to stand when required to queue.
- Protective screens are located at reception desks.
- It is advised to keep left on stairwells.
- Lifts are limited to two people at a time.
- There have been no changes to the toilet facilities.
- Users must comply with social distancing requirements and wear masks/facial coverings where required to do so.
- Volunteers are available for help.
- For more information about the measures in place for Covid-19 please click here (new tab) .
Getting To The Hospital
- The main hospital entrance to the Freeman Hospital is located off Freeman Road. The Freeman Hospital is at the north of Newcastle in High Heaton. It can be easily accessed by public transport or car. If you have a sat nav, postcode is NE7 7DN.
- The Blue Badge parking areas and the multi storey car park are located off Freeman Road.
- The nearest bus stop to the Freeman Hospital main entrance is located on Freeman Road. There are two Bus services. Zone 27 routes 3,18,32,38,A. Zone 17 routes 3,6,7,8,18,32,38,340,16.
- The nearest National Rail station is Newcastle.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is not a Patient Advice and Liaison Service (PALS) at the hospital.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
- There are volunteers available for help and assistance at the hospital.
- Volunteers do not receive disability awareness / equality training.
- Water bowls for assistance dogs are available.
- Mobility aids are available to help patients move around and include; wheelchairs.
- Interpreting services can be provided by the Trust and confirmation of booking details can be provided by the PALS team.
- Additional hospital services link (new tab) - click here.
Hospital Parking (Car Park 1)
- The hospital does have a dedicated car park.
- The car park is located in front of the hospital.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- Controls at the barrier are within the range of 100cm to 110cm.
- The barrier controls/touchscreen can be reached from the car.
- The car park surface is tarmac.
- There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 366cm x 591cm (12ft x 19ft 5in).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- There is a designated drop-off point.
- The drop-off point is located at the front of the main entrance.
- There is a dropped kerb from the drop-off point.
- The dropped kerb does not have tactile paving.
- There are parking charges for the hospital car park.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Payment machines are located close to the Blue Badge parking bays.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
- To see the hospital parking charges please click here (opens new tab).
Access to the Hospital
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The hospital entrance is clearly visible from the car park.
- The route from the car park to the hospital entrance is clearly signposted.
- The nearest designated Blue Badge parking bay is approximately 169m (184yd 2ft) from the main entrance.
- In order to ensure vehicles are registered for free parking on the day of attendance, Blue Badge holders are required to provide their registration number to reception, by telephone to 0191 2231353 or via email to [email protected] This applies for each visit to the hospital.
Getting To (Ward 16)
- Ward 16 is/are located on level 6.
- Access to Ward 16 is via the Freeman Hospital Main Entrance.
- After entering the Freeman Hospital main entrance, continue past reception and past the shop. At the information board turn left and continue ahead to the lifts on the left. Take the lifts to level 6 and on exiting turn left. Go through the double doors and the entrance to Ward 16 is located on the right.
- There is step free access, via lift, to Ward 16.
- Ward 16 is approximately 25m from the Lifts.
- There is a/are manual, heavy, double door(s) between the lift and the department/service.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) by revolving.
- The width of the door opening is 214cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- The ramp/slope is located in front of the entrance.
- The ramp/slope gradient is easy.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- The floors which are accessible by stairs are G-1-2-3-4-5-6-7.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium height (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are medium.
Lift (Ward Block)
- There is a lift for public use.
- The lift is located within Ward Block.
- The lift is approximately 91m (99yd 1ft) from the main entrance.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3-4-5-6-7.
- Staff do not need to be notified for use of the lift.
- The clear door width is 131cm (4ft 4in).
- The dimensions of the lift are 155cm x 256cm (5ft 1in x 8ft 5in).
- There are not separate entry and exit doors in the lift.
- There is not a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are not within 90cm - 120cm from the floor.
- Lift controls are 132cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Opening Times (Visiting Hours)
- Monday 14:00 - 16:00.
- Monday 18:00 - 20:00.
- Tuesday 14:00 - 16:00.
- Tuesday 18:00 - 20:00.
- Wednesday 14:00 - 16:00.
- Wednesday 18:00 - 20:00.
- Thursday 14:00 - 16:00.
- Thursday 18:00 - 20:00.
- Friday 14:00 - 16:00.
- Friday 18:00 - 20:00.
- Saturday 14:00 - 16:00.
- Saturday 18:00 - 20:00.
- Sunday 14:00 - 16:00.
- Sunday 18:00 - 20:00.
- This is a/an General Medical ward.
- This is a shared ward.
- There is/are 4 bay(s) available.
- There is/are 6 side room(s) available.
- There is/are 30 bed(s) on this ward in total.
- There is a/are door(s) leading into the ward.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) is/are heavy.
- There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
- The hand sanitiser is not in a suitable position for wheelchair users.
- The width of the door opening is 79cm (2ft 7in).
- There is level access throughout the ward.
- There is clear signage on the ward.
- The type of flooring is vinyl/laminate.
- There is flooring on the ward with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The lighting levels are medium.
- The height of the ward reception desk is 75cm.
- There is not a lowered section.
- There is not a hearing assistance system available at the desk.
- There is a relatives room for the ward.
- The width of the door opening into the relatives room is over 75cm.
- There is a clear turning space in the relatives room.
- There is a/are chair(s) with armrests available within the relatives room.
Example Side Room
- There are multiple side rooms available with accessible ensuites.
Ward Features and Patient Facilities
- A hearing assistance system can be brought in from another department/ward.
- The ward does not play background music.
- There is a chair with armrests on both sides.
- A mobile hoist is available on the ward.
- There are no accessible toilet facilities on the ward for visitors.
- Accessible toilet facilities for visitors are located next to the entrance for wards 13 and 14.
- There are standard toilet facilities on the ward for visitors.
Room / Area (Day Room)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Day Room.
- The room / area is approximately 15m from the ward entrance.
- There is step free access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width with a locked extension leaf.
- The door(s) is/are heavy.
- The width of the door opening is 87cm (2ft 10in).
- The type of flooring is vinyl/laminate.
- There is room for a wheelchair user to manoeuvre.
- There is a chair.
- No chairs are permanently fixed.
- There are some chairs with armrests available.
- No tables are permanently fixed.
- The room / area does not have background music playing.
- There is not a flashing fire alarm beacon within the room / area.
- Lighting levels are medium.
Accessible Toilet (Sharded outside wards 13 and 14)
- There is an/are accessible toilet(s) within this venue designated for public use.
Location and Access
- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located just outside the entrance to wards 13 and 14.
- This accessible toilet is approximately 7m (7yd 1ft) from the ward entrances.
- There is level access to this accessible toilet.
Features and Dimensions
- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens inwards.
- The door is locked by a twist lock.
- The door is heavy.
- The width of the accessible toilet door is 83cm (2ft 9in).
- The dimensions of the accessible toilet are 149cm x 250cm (4ft 11in x 8ft 2in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm in front of the seat.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is not a flashing fire alarm beacon within the cubicle.
- There is not a/are not coat hook(s).
Position of Fixtures
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 91cm.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
Colour Contrast and Lighting
- The contrast between the internal door and wall is good.
- The contrast between the external door and wall is good.
- The contrast between the dropdown rail(s) and wall is fair.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
- The nearest standard toilets are located outside the ward next to the lifts.