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Leazes Wing Main Entrance

Royal Victoria Infirmary, Queen Victoria Road, Newcastle upon Tyne, NE1 4LP

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Access Guide

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Getting To The Hospital

  • By Road View
    • The main hospital entrance to the Royal Victoria Infirmary is located off Queen Victoria Road. The Leazes Wing entrance is located off Richardson Road. If you are using a sat nav to find the hospital please use the postcode NE1 4LP.
    • The Blue Badge parking areas and the multi storey car park are located off Queen Victoria Road.
  • By Bus View
    • The nearest bus stop to the Royal Victoria Infirmary main entrance is located on St Thomas Street. Bus services 16, 15, 32 and 50 run from this stop. The nearest bus stop to the Leazes Wing entance is located on Richardson Road, opposite this entrance.
  • By Train View
    • The nearest National Rail station is Newcastle.
  • By Underground View
    • The nearest Metro Station is Haymarket.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the ground floor Atrium.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 032 0202.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers do receive disability awareness / equality training.
  • Hospital staff do receive disability awareness / equality training.
  • Volunteers can be found at the information point on the first floor.
  • No hospital staff receive deaf awareness training.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, Makaton on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact main reception.
  • There is a Changing Places facility at this hospital which is located on Level 3 in the Victoria Wing.
  • Interpreting services can be provided by the Trust and confirmation of booking details can be provided by the PALS team.
  • Additional hospital services link (new tab) - click here.

Hospital Parking (Leazes Wing Entrance)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located to the right of the Wing entrance as you face the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 500cm (12ft 2in x 16ft 5in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main entrance.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 46m (50yd 11in) from the main Leazes Wing entrance.
  • Comments View
    • In order to ensure vehicles are registered for free parking on the day of attendance, Blue Badge holders are required to provide their registration number to reception, by telephone to 0191 2231353 or via email to [email protected] This applies for each visit to the hospital.

Outside Access (Leazes Wing Main Entrance)

  • Entrance Details View
    • This information is for the entrance located to the left of the Blue Badge parking bays.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The bell is not in a suitable position to allow wheelchair users to gain access.
    • The intercom is not in a suitable position to allow wheelchair users to gain access.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 166cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 154cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance.
    • The ramp/slope gradient is easy.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.

Reception

  • The Main Reception is located in front of you as you enter through the main entrance.
  • The reception area/desk is approximately 15m (16yd 1ft) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are medium.
  • The height of the reception desk is high (110cm+).
  • There is sufficient space to write or sign documents on the desk.
  • There is a low section of the desk (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the desk.
  • There is not a clear knee recess beneath the low section of the desk.
  • The desk is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is available.
  • No Braille signage is available.
  • No tactile signage is available.
  • No pictorial signage is available.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are medium.

Leazes Wing - Dental Hospital Building Link

  • Access to the Dental Hospital (level 2) is via the Leazes Wing lifts on level 3. Take the East block lifts to level 2 and turn right out of the lifts and take the next right down the corridor, follow the corridor to the end and turn left. The Dental Hospital entrance is directly ahead.

Leazes Wing - Royal Victoria Infirmary Internal Building Link

  • The Royal Victoria Infirmary can be accessed via the Leazes Wing level 3 corridor.
  • Enter the Leazes wing and turn right down the corridor past the Leazes wing reception, follow the corridor and the Royal Victoria Infirmary is directly ahead.

Waiting Room / Area

  • There is a waiting room / area.
  • The waiting room / area is approximately 17m from the main entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are medium.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are level 2 to level 6.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are bright.

Lift (West Block Lifts)

  • There is a lift for public use.
  • The lift is located past reception, turn left along the corridor then to the left.
  • The lift is approximately 48m (52yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are level 2 to level 6.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 122cm (4ft).
  • The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Lift (East Block Lifts)

  • There is a lift for public use.
  • The lift is located along the main corridor on level 3, to the right of the Leazes Wing entrance.
  • The lift is approximately 95m (103yd 2ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are levels 2 to level 6.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 150cm x 280cm (4ft 11in x 9ft 2in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is medium.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located past reception and to the left along the corridor.
    • This accessible toilet is approximately 29m (31yd 2ft) from the reception.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens inwards.
    • The door is locked by a twist lock.
    • The door is heavy.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 215cm x 180cm (7ft 1in x 5ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 113cm (3ft 8in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 95cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 76cm (2ft 6in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Changing Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 90cm (2ft 11in).

Standard Toilet(s)

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