Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Urgent and Emergency Care

Royal Victoria Infirmary, Queen Victoria Road, Newcastle upon Tyne, NE1 4LP

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Getting To (Urgent and Emergency Care)

Hospital Parking (Leazes Wing Entrance - Blue Badge Holders Only)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders only.
    • The car park is located to the right of the Wing entrance as you face the building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 370cm x 500cm (12ft 2in x 16ft 5in).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located in front of the main entrance. There are 4 drop off bays.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does not have tactile paving.
  • Paying View
    • There are not parking charges for the hospital car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 46m (50yd 11in) from the main Leazes Wing entrance.
  • Comments View
    • In order to ensure vehicles are registered for free parking on the day of attendance, Blue Badge holders are required to provide their registration number to reception, by telephone to 0191 2231353 or via email to [email protected]. This applies for each visit to the hospital.
    • Please note that as of 2025, building works may affect parking availability.

Urgent and Emergency Care

  • Location and Access View
    • Urgent and Emergency Care is located in centre of the hospital grounds.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There are double automatic doors.
    • The doors are permanently held open.
    • The width of the opening is 190cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a low colour contrast.
    • There is a second set of double automatic doors.
    • The doors open by sliding.
    • The width of the opening is 185cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a low colour contrast.
  • Getting Around View
    • There is step-free level access throughout all areas.
    • There is an automatic door along one of the circulation routes.
    • There is a high colour contrast between the walls and floor along circulation routes.
    • Some flooring is shiny.
    • There is no (or very little) background noise.
    • Wayfinding signage is not provided.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.
  • Facilities and Services View
    • Seating available in this area includes: chairs without armrests.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There is a mobile hoist in this area.

Toilet and Changing Facilities (Urgent and Emergency Care)

  • Toilet Facilities View
    • There are 4 toilets with adaptations.
    • The toilets with adaptations are located at the end of the corridor of the right side of the Urgent and Emergency care foyer, opposite the reception and along the corridor treatment corridor.
    • The transfer space varies between toilets with adaptations.
  • Changing Facilities View
    • Parent and baby changing facilities are located at the end of the corridor of the right side of the Urgent and Emergency care foyer, and within the toilet with adaptations opposite the reception.

Urgent and Emergency Care Reception

  • Location View
    • The reception is located ahead as you enter Urgent and Emergency Care.
    • The distance from the Urgent and Emergency Care entrance is 5m.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 101cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 76cm.
    • The reception has screens which may affect the ability of someone to lip read.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • There is no (or very little) background noise in this area.
    • Some flooring is shiny and patterned.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Adult Waiting Area

  • Location and Access View
    • The adult waiting area is located on the right side of the Urgent and Emergency Care entrance foyer.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access to this area.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests.
    • Some seating is fixed.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Children's Waiting Area

  • Location and Access View
    • The children's waiting area is located on the right side of the Urgent and Emergency Care entrance foyer.
    • The most accessible route has step-free level access.
    • Doors are held open along the most accessible route.
    • There is step-free level access to this area.
    • There are double automatic doors.
    • The doors open by sliding.
    • The width of the opening is 117cm.
    • There is a small lip on the threshold of the opening.
    • The doors have a low colour contrast.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a high colour contrast.
    • The flooring is shiny.
    • Seating available in this area includes: chairs with armrests.
    • Some seating is fixed.
    • Furniture available in this area includes: coffee tables.
    • There is no (or very little) background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Triage Room

  • The room surveyed was Triage Room.
  • The room is located at the front of the treatment centre corridor, on the right.
  • The most accessible route to the room has step-free level access.
  • There is an automatic door along the most accessible route.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • There is a locked extension leaf.
  • The width of the opening is 82cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 194cm.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room 2

  • The room surveyed was Room 2.
  • The room is located at the front of the treatment corridor, on the right.
  • The most accessible route to the room has step-free level access.
  • There is an automatic door along the most accessible route.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • There is a locked extension leaf.
  • The width of the opening is 83cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 184cm.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Room 5

  • The room surveyed was Room 5.
  • The room is located halfway along the treatment corridor, on the right.
  • The most accessible route to the room has step-free level access.
  • There is an automatic door along the most accessible route.
  • There is written text and numbered signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • There is a locked extension leaf.
  • The width of the opening is 82cm.
  • The door has a high colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high colour contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 196cm.
  • Seating available in this room includes: chairs without armrests.
  • Furniture available in this room includes: desks.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Baby Change

  • The room is located at the end of the corridor of the right side of the Urgent and Emergency Care foyer.
  • The distance from the Urgent and Emergency Care entrance is 15m.
  • The most accessible route to the room has step-free level access.
  • Doors are held open along the most accessible route.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The door requires effort to open.
  • The width of the opening is 81cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • The height of the baby change facility when in use is 95cm.
  • There is also a wash basin, a paper towel dispenser, an emergency alarm and a shelf in the room.
  • The wash basin has a lever mixer tap.
  • The room has a pedal bin and a clinical waste bin.
  • The walls and floor have a high colour contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet with Adaptations (Transfer Both Sides)

  • Location View
    • The toilet surveyed is located halfway along the treatment corridor, on the left.
    • The distance from the Urgent and Emergency Care entrance is 20m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There is an automatic door along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door requires effort to open.
    • The width of the opening is 82cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a low colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 222cm (width) x 246cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
    • The lateral transfer space on the left is 99cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 86cm (from the side of the toilet pan).
    • There is a lever flush for the toilet.
    • The flush is on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There is a vertical grab rail on the right as you face the toilet.
    • The vertical grab rail has a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 67cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap cannot be reached when seated on the toilet.
    • The wash basin is 73cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a medium colour contrast.
    • The soap dispenser is 110cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a medium colour contrast.
    • The towel dispenser is 107cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a clinical waste bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.