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Dental Hospital Cafeteria

The Dental Hospital, Richardson Road, Newcastle upon Tyne, NE2 4AZ

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Access Guide

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COVID-19 Information

  • The information in this section was taken in February 2022.
  • There are separate doors for entering and exiting.
  • The right main entrance door is used to enter and the left main entrance door is used to exit. Only the right door is automatic.
    Any person with mobility issues can use the right, automatic door to enter and exit.
  • There is a member of staff available at the entrance.
  • There is a volunteer station to the right as you enter. There is a volunteer available here at most times to give help and assistance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 102cm.
  • Hand sanitisers are available inside the venue.
  • Hand sanitisers are available at all main entrances to buildings, car parks and wards/departments.
  • There is not a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is a reduction in the number of seats in waiting areas to achieve required social distancing.
  • There is clear signage inside to help with social distancing.
  • Wall signage has been installed advising of social distancing and floor markings are in place advising where to stand when required to queue.
  • There are protective clear screens located at desks/counters.
  • Protective screens are located at reception desks.
  • It is advised to keep left on stairwells.
  • Lifts are limited to two people at a time.
  • Toilets are available.
  • Users must comply with social distancing requirements and wear masks/facial coverings where required to do so.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting To The Hospital (The Dental Hospital)

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the groud floor atrium of the Royal Victoria Infirmary Building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 032 0202.
  • The email address for the Patient Advice and Liaison Service (PALS) is northoftynepals.nhct.nhs.uk.
  • There are not volunteers available for help and assistance at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • Interpreting services can be provided by the Trust and confirmation of booking details can be provided by the PALS team.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the Dental Hospital main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 465cm (7ft 10in x 15ft 3in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right of the main entrance and Blue Badge bays.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the side of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Dental Hospital main entrance.
  • Comments View
    • Parking is free for Blue Badge holders but correct vehicle registration and Blue Badge number must be supplied to reception upon entering the building.

Getting To (Dental Hospital Cafeteria)

  • The Cafeteria is/are located on level 2.
  • Access to The Cafeteria is via the the Dental Hospital main entrance.
  • After entering the Dental Hospital main entrance, turn left at the main reception and follow the corridor ahead to the lifts. Take the lift to level 2 and on exiting turn right. Go through the double doors and along the corridor. The Cafeteria is located on the right.
  • There is step free access, via lift, to Cafeteria.
  • Cafeteria is approximately 40m from the Lifts.
  • There is a/are manual, heavy, double door(s) between the lifts and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Dental Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
  • Comments View
    • There are 2 sets of doors at this entrance.
    • The doors to the right (as you enter) are automatic.
    • The doors to the left (as you enter) are manual.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are 2, 3, 4, 5, 6, 7.
    • The stairs are located in the corridor to the left of the main reception desk.
    • The stairs are approximately 15m from the main entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There are manual double heavy doors to enter the stairwell on all levels.

Lift

  • There is a lift for public use.
  • The lift is located along the corridor to the left of the main reception desk.
  • The lift is approximately 15m (16yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2, 3, 4, 5, 6, 7.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 160cm x 150cm (5ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls range from 88cm to 121cm.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Opening Times

  • Monday 08:00 - 15:00.
  • Tuesday 08:00 - 15:00.
  • Wednesday 08:00 - 15:00.
  • Thursday 08:00 - 15:00.
  • Friday 08:00 - 15:00.
  • Saturday 08:00 - 15:00.
  • Sunday 08:00 - 15:00.

Counter

  • The Counter is located to the left of the cafeteria.
  • The counter is approximately 11m (12yd 1in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are bright.
  • The height of the counter is medium height (77cm - 109cm).
  • The counter is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The lighting levels are bright.

Eating and Drinking

  • The following information is for the cafe.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • The standard height for tables is 73cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • The type of food served here is Hot and cold meals and snacks.

Accessible Toilet

  • The nearest accessible toilet is by the main reception on level 3.

Standard Toilet(s)

  • The nearest standard toilet is by the main reception on level 3.

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