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Dental Hospital Cafeteria

The Dental Hospital, Richardson Road, Newcastle upon Tyne, NE2 4AZ

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Access Guide

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Getting To The Hospital (The Dental Hospital)

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the ground floor atrium of the Royal Victoria Infirmary Building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 032 0202.
  • The email address for the Patient Advice and Liaison Service (PALS) is northoftynepals.nhct.nhs.uk.
  • There are not volunteers available for help and assistance at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • Interpreting services can be provided by the Trust and confirmation of booking details can be provided by the PALS team.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the Dental Hospital main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 465cm (7ft 10in x 15ft 3in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right of the main entrance and Blue Badge bays.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the side of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Dental Hospital main entrance.
  • Comments View
    • Parking is free for Blue Badge holders but correct vehicle registration and Blue Badge number must be supplied to reception upon entering the building.

Getting To (Dental Hospital Cafeteria)

  • The Cafeteria is/are located on level 2.
  • Access to The Cafeteria is via the the Dental Hospital main entrance.
  • After entering the Dental Hospital main entrance, turn left at the main reception and follow the corridor ahead to the lifts. Take the lift to level 2 and on exiting turn right. Go through the double doors and along the corridor. The Cafeteria is located on the right.
  • There is step free access, via lift, to Cafeteria.
  • Cafeteria is approximately 40m from the Lifts.
  • There is a/are manual, heavy, double door(s) between the lifts and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Dental Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
  • Comments View
    • There are 2 sets of doors at this entrance.
    • The doors to the right (as you enter) are automatic.
    • The doors to the left (as you enter) are manual.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are 2, 3, 4, 5, 6, 7.
    • The stairs are located in the corridor to the left of the main reception desk.
    • The stairs are approximately 15m from the main entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There are manual double heavy doors to enter the stairwell on all levels.

Lift

  • There is a lift for public use.
  • The lift is located along the corridor to the left of the main reception desk.
  • The lift is approximately 15m (16yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2, 3, 4, 5, 6, 7.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 160cm x 150cm (5ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls range from 88cm to 121cm.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Opening Times

  • Monday 08:00 - 15:00.
  • Tuesday 08:00 - 15:00.
  • Wednesday 08:00 - 15:00.
  • Thursday 08:00 - 15:00.
  • Friday 08:00 - 15:00.
  • Saturday 08:00 - 15:00.
  • Sunday 08:00 - 15:00.

Counter

  • The Counter is located to the left of the cafeteria.
  • The counter is approximately 11m (12yd 1in) from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • The lighting levels at the counter are bright.
  • The height of the counter is medium height (77cm - 109cm).
  • The counter is staffed.
  • There is not a hearing assistance system.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is not available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is some flooring in corridors with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The lighting levels are bright.

Eating and Drinking

  • The following information is for the cafe.
  • The bar does serve food.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • The distance between the floor and the highest table is 73cm (2ft 5in).
  • The standard height for tables is 73cm.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • The type of food served here is Hot and cold meals and snacks.

Toilet with Adaptations

  • The nearest accessible toilet is by the main reception on level 3.

Standard Toilet(s)

  • The nearest standard toilet is by the main reception on level 3.

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