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Dental Hospital Main Entrance

The Dental Hospital, Richardson Road, Newcastle upon Tyne, NE2 4AZ

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Access Guide

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COVID-19 Information

  • The information in this section was taken in February 2022.
  • There are separate doors for entering and exiting.
  • The right main entrance door is used to enter and the left main entrance door is used to exit. Only the right door is automatic.
    Any person with mobility issues can use the right, automatic door to enter and exit.
  • There is a member of staff available at the entrance.
  • There is a volunteer station to the right as you enter. There is a volunteer available here at most times to give help and assistance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 102cm.
  • Hand sanitisers are available inside the venue.
  • Hand sanitisers are available at all main entrances to buildings, car parks and wards/departments.
  • There is not a limited number of people allowed inside.
  • There is not a one-way system throughout.
  • There is a reduction in the number of seats in waiting areas to achieve required social distancing.
  • There is clear signage inside to help with social distancing.
  • Wall signage has been installed advising of social distancing and floor markings are in place advising where to stand when required to queue.
  • There are protective clear screens located at desks/counters.
  • Protective screens are located at reception desks.
  • It is advised to keep left on stairwells.
  • Lifts are limited to two people at a time.
  • Toilets are available.
  • Users must comply with social distancing requirements and wear masks/facial coverings where required to do so.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting To The Hospital (The Dental Hospital)

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the groud floor atrium of the Royal Victoria Infirmary Building.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 032 0202.
  • The email address for the Patient Advice and Liaison Service (PALS) is northoftynepals.nhct.nhs.uk.
  • There are not volunteers available for help and assistance at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • Interpreting services can be provided by the Trust and confirmation of booking details can be provided by the PALS team.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the Dental Hospital main entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 465cm (7ft 10in x 15ft 3in).
    • There is a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right of the main entrance and Blue Badge bays.
    • There is a dropped kerb from the drop-off point.
    • The dropped kerb does have tactile paving.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park and throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located at the side of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 15m (16yd 1ft) from the Dental Hospital main entrance.
  • Comments View
    • Parking is free for Blue Badge holders but correct vehicle registration and Blue Badge number must be supplied to reception upon entering the building.

Outside Access (Dental Hospital Main Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the building.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 143cm.
  • Comments View
    • There are 2 sets of doors at this entrance.
    • The doors to the right (as you enter) are automatic.
    • The doors to the left (as you enter) are manual.

Counter (Volunteer Desk)

  • The Volunteer Desk is located to the right as you enter.
  • The counter is approximately 2m (2yd 7in) from the main entrance.
  • The counter is clearly visible from the entrance.
  • There is step free access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are no windows, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is placed in front of a background which is patterned.
  • The lighting levels at the counter are good.
  • The height of the counter is low (76cm or lower).
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.

Reception (Dental Hospital Main Reception)

  • The main reception desk is located to the right upon entering.
  • The reception area/desk is approximately 12m (13yd 4in) from the main entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception area/desk.
  • The lighting levels at the reception area/desk are medium.
  • The height of the reception desk is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the desk.
  • There is a low section of the desk (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the desk.
  • There is not a clear knee recess beneath the low section of the desk.
  • The desk is staffed.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Comments View
    • The fixed hearing loop was tested on 22/02/22 and was fully functional.

Waiting Room / Area (Dental Hospital Main Reception)

  • There is a waiting room / area.
  • The waiting room / area is approximately 6m from the main entrance.
  • There is level access into the waiting room / area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is a space for a wheelchair user to wait within the seating area.
  • Some chairs are permanently fixed.
  • Some chairs with armrests are available.
  • There is ample room for a wheelchair user to manoeuvre.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a red flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.

Inside Access

  • There is level access once inside.
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • Wayfinding signage is available.
  • No Braille signage is available.
  • No tactile signage is available.
  • No pictorial signage is available.
  • Dementia friendly signage is not provided.
  • The type of flooring in walkways and corridors is vinyl/laminate.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are 2, 3, 4, 5, 6, 7.
    • The stairs are located in the corridor to the left of the main reception desk.
    • The stairs are approximately 15m from the main entrance.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are medium height (11cm - 17cm).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are moderate to good.
  • Comments View
    • There are manual double heavy doors to enter the stairwell on all levels.

Lift

  • There is a lift for public use.
  • The lift is located along the corridor to the left of the main reception desk.
  • The lift is approximately 15m (16yd 1ft) from the main entrance.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are 2, 3, 4, 5, 6, 7.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 80cm (2ft 7in).
  • The dimensions of the lift are 160cm x 150cm (5ft 3in x 4ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are not within 90cm - 120cm from the floor.
  • The lift controls range from 88cm to 121cm.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Accessible Toilet (Left of Main Reception - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located in the corridor to the left of the main reception.
    • This accessible toilet is approximately 10m (10yd 2ft) from the main entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door may be difficult to open.
    • The width of the accessible toilet door is 87cm (2ft 10in).
    • The dimensions of the accessible toilet are 168cm x 202cm (5ft 6in x 6ft 8in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 89cm (2ft 11in).
    • The lateral transfer space was obstructed at the time of the survey.
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are clinical waste and waste paper pedal bin disposal units.
    • There is not a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The height of the coat hook is 164cm from the floor.
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is not a hand dryer.
    • There is a towel dispenser.
    • The towel dispenser can be reached from seated on the toilet.
    • The towel dispenser is not placed higher than 100cm (3ft 3in).
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 78cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are good.
  • Baby Changing Facilities View
    • Baby changing facilities are available within this accessible toilet.
    • The height of the baby change table once extended is 110cm (3ft 7in).

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located in the corridor to the left of the main reception.
    • The female and male toilets are approximately 10m (10yd 2ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels in the female and male toilets are good.