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The O2 - AEG Customer Experience Office

Peninsula Square, London, SE10 0DX

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Access Guide

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Toilet and Changing Facilities

  • Toilet Facilities View
    • Toilets with adaptations are not available.
    • Female and male step-free standard toilet facilities are located near the entrance.

Entrance

  • This entrance is located to the left of the arena entrance.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a buzzer at a height of 99cm.
  • There is a single automatic door.
  • The door opens towards you.
  • The width of the opening is 100cm.
  • The door has a low colour contrast.
  • There is a push pad or push button to exit at a height of 120cm.

Reception

  • Location View
    • The reception is located ahead and to the right, as you enter.
    • The pedestrian route to the counter is less than 1 minute from the entrance doors.
  • Route View
    • The most accessible route to the reception has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access to the reception.
    • The height of the reception desk is 109cm.
    • There is a lowered section at the desk.
    • The height of the lowered section is 89cm.
    • There is not a hearing assistance system.
    • The height of the touchscreen display ranges from 98cm to 104cm from the floor.
    • There may be background noise in this area.
    • Lighting levels were even at the time of the survey.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • Seating available in this area includes: sofas.
    • There are security barriers which are operated by staff.

Standard Toilet Facilities

  • The female and male standard toilet facilities were surveyed.
  • The toilet is located near the entrance.
  • The pedestrian route to the standard toilet is less than 1 minute from the entrance doors.
  • The distance from the entrance is 6m.
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door requires effort to open.
  • The width of the opening is 86cm.
  • There is a second door.
  • The doors are easy to open.
  • The width of the opening is 76cm.
  • Internally the door has a low colour contrast.
  • Hand washing facilities include: a wash basin and a soap dispenser.
  • The wash basin has a lever mixer tap.
  • Hand drying facilities include: a hand dryer.
  • Lighting levels were low at the time of the survey.