Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

The O2 - Getting Here

Peninsula Square, London, SE10 0DX

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

  • About View
    • The O2 is a large indoor entertainment venue on the Greenwich Peninsula in London, which hosts concerts, live events and exhibitions. The complex also includes a range of restaurants, bars, a cinema and leisure attractions.
    • Services and facilities available in the venue include: The O2 arena, Outlet Shopping at The O2, Up at The O2, restaurants, indoor skydiving, Cineworld and Hollywood Bowl.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is 1 other entrance.
    • There is step-free level access at the other entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via slopes: the upper concourse in the Outlet Concourse.
    • There are no doors along circulation routes.
    • The ground and first floor concourses can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There are portable hearing assistance systems.
    • Additional equipment which can be borrowed or hired includes: booster seats, binoculars, lanyards, ear defenders and sensory packs.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located on level 0.
    • Please speak to a member of the guest services team, at the level 1 Guest Services Desk, who can provide an escort to the safe space.
    • British Sign Language interpreters can be provided on request.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • The O2 has dedicated security and police teams who can provide support.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 7 toilets with adaptations.
    • The toilets with adaptations are located in the American Express Corridor, near Arena entrance W101, along the concourse of level 1 and the concourse of level 4.
    • The transfer space varies between toilets with adaptations.
    • Gender neutral step-free standard toilet facilities are located along the concourse of level 1.
    • Female and male step-free standard toilet facilities are located along the concourse of level 1 and level 4.
    • Female and male step-free standard toilet facilities are located at the AEG Customer Services Reception.
  • Changing Places Facilities View
    • Changing Places facilities are located on the level 1 B landing.
  • Changing Facilities View
    • Parent and baby changing facilities are located on the level 1 concourse, near the door to 101.

Parking (Car Park 1)

  • Car Park View
    • The car park is located to the east side of the O2 tent.
    • The car park is open air/surface.
    • The car park surface consists of tarmac and loose chippings.
    • There are more than 30 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The hatched/marked zones vary between bays.
    • The nearest designated bay is 10m from the car park exit.
    • The most accessible route from the Blue Badge parking has slight slopes.
    • This route has bollards.
    • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is not free for all users, including Blue Badge holders.
    • Payment machines are located close to the Blue Badge parking bays.
    • There is a payment machine with controls at a suitable height for a wheelchair user.
    • There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
    • There is a taxi rank beside the North Greenwich station. Taxis have ramps and pinch points of less than 120cm.
  • Electric Vehicle Charging Points View
    • There are no electric vehicle charging points designated for Blue Badge holders.
    • There are 6 electric vehicle charging points.
    • The dimensions of the surveyed electric vehicle charging bay are 230cm (width) x 480cm (depth).
    • The controls are not at a suitable height for a wheelchair user.
    • The nozzle holster is not at a suitable height for a wheelchair user.
    • You do not need an online account to use the charging point.
    • Payment can be made with a credit/debit card (contactless).

Parking Office

  • The counter is located within the car parking office.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces.
  • There is step-free access via a ramp to the counter.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.
  • There are 4 steps to the counter.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm-45cm.
  • There are double manual doors.
  • The doors open towards you.
  • The width of the opening is 100cm.
  • The doors have a high colour contrast.
  • The height of the counter is 122cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 78cm.
  • The counter has screens which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

Getting to the O2 from the Car Park

  • Leave the car park via the pedestrian exit and turn right, walking alongside East Parkside toward the pedestrian crossing.
  • After crossing the road, continue toward the right-hand side of the building. At the corner, turn left onto Phoenix Avenue.
  • Follow the pavement straight ahead - the O2 building is directly in front of you.
  • The pedestrian route from the Blue Badge bays takes approximately 7 minutes.
  • The most accessible route has step-free access via a very easy slope.
  • There are no doors to open along the most accessible route.
  • This route has uneven surfaces, narrow walkways and bollards.

The O2 Tent - Main Entrance

  • This entrance is located at the front of the building, at the end of the covered walkway.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 260cm.
  • The doors have a medium colour contrast.
  • Security checks are carried at the main entrance. This includes x-ray screening of bags and Evolv screening technology for people.

Bag Policy and Security Scanner

  • There is a strict bag policy at The O2 Arena.
  • Only one bag per person is permitted, which should be no larger than A4 size.
  • Bags larger than A4 size must be checked into the bag storage facility outside the main entrance.
  • All bags and guests are subject to search when entering through the main entrance.
  • Staff are available to assist visitors at the security point.
  • Find out more about The O2 bag policy (opens new tab) .

Large Bag Storage

  • The counter is located to the right before you enter The O2 main entrance.
  • The pedestrian route from the Large Bag Storage takes approximately 2 minutes.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 121cm.
  • There is not a lowered section at the counter.
  • The counter has screens which may affect the ability of someone to lip read.
  • The payment machine is moveable.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Bags deposited at the Bag Drop will be screened by x-ray technology.

Outdoor Ticketing Counters

  • The counter is located to the left of the main entrance into the tent.
  • The pedestrian route from the Outdoor Ticketing Counters takes approximately 2 minutes.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 104cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The card payment machine is at a height of 77cm.
  • The payment machine is moveable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system could not be tested at the time of the survey.
  • There is background noise in this area which varies depending on the function/event.

Outdoor Merch Sales

  • The room is located to the left of the main entrance.
  • The pedestrian route from the Outdoor Merch Sales takes approximately 2 minutes.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is no signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens away from you.
  • The width of the opening is 84cm.
  • The door has a medium colour contrast.
  • There is step-free level access throughout.
  • There is room for a wheelchair user to manoeuvre.
  • There is space for an assistance dog to rest.
  • The walls and floor have a high colour contrast.
  • Furniture available in this room includes: desks.
  • The desks are fixed.
  • There is not a hearing assistance system.
  • There is background noise in this room which varies depending on the function/event.
  • Lighting levels vary due to there being different types of lights in the space.

Entrance H

  • This entrance is located to the rear of the O2 tent, near the Intercontinental London Hotel.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open away from you.
  • The width of the opening is 276cm.
  • The doors have a low colour contrast.