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The O2 - The American Express Lounge

Peninsula Square, London, SE10 0DX

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Access Guide

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Overview

  • About View
    • The O2 is a large indoor entertainment venue on the Greenwich Peninsula in London, which hosts concerts, live events and exhibitions. The complex also includes a range of restaurants, bars, a cinema and leisure attractions.
    • Services and facilities available in the venue include: The O2 arena, Outlet Shopping at The O2, Up at The O2, restaurants, indoor skydiving, Cineworld and Hollywood Bowl.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is 1 other entrance.
    • There is step-free level access at the other entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via slopes: the upper concourse in the Outlet Concourse.
    • There are no doors along circulation routes.
    • The ground and first floor concourses can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There are portable hearing assistance systems.
    • Additional equipment which can be borrowed or hired includes: booster seats, binoculars, lanyards, ear defenders and sensory packs.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located on level 0.
    • Please speak to a member of the guest services team, at the level 1 Guest Services Desk, who can provide an escort to the safe space.
    • British Sign Language interpreters can be provided on request.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • The O2 has dedicated security and police teams who can provide support.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 7 toilets with adaptations.
    • The toilets with adaptations are located in the American Express Corridor, near Arena entrance W101, along the concourse of level 1 and the concourse of level 4.
    • The transfer space varies between toilets with adaptations.
    • Gender neutral step-free standard toilet facilities are located along the concourse of level 1.
    • Female and male step-free standard toilet facilities are located along the concourse of level 1 and level 4.
    • Female and male step-free standard toilet facilities are located at the AEG Customer Services Reception.
  • Changing Places Facilities View
    • Changing Places facilities are located on the level 1 B landing.
  • Changing Facilities View
    • Parent and baby changing facilities are located on the level 1 concourse, near the door to 101.

Entrance

  • This entrance is located ahead of you, once you enter through the security and ticket checks at Entrance B.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors open away from you.
  • One of the doors was locked at the time of the survey.
  • The width of the opening is 223cm.
  • The doors have a high colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 152cm.
  • The doors have a low colour contrast.

The American Express Lounge and Restaurant

  • Location and Access View
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a bar where food and drink can be ordered and a bar where drinks can be ordered.
    • The bar was surveyed.
    • The bar is located to the left, as you enter the American Express Lounge.
    • There is step-free level access to the bar.
    • The height of the bar is 110cm.
    • There is a lowered section at the bar.
    • The height of the lowered section is 86cm.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 110cm.
    • The payment machine is portable.
    • The middle bar was surveyed.
    • The bar is located to the right, as you enter the American Express Lounge.
    • There is step-free level access to the bar.
    • The height of the bar is 110cm.
    • The bar has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 110cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus types include: handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the majority of the seating area.
    • There is stepped access to the mezzanine seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor have a low colour contrast.
    • Some flooring is patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs, sofas, benches and high stools.
    • Some seating is fixed.
    • Furniture available in this area includes: tables, coffee tables, high tables and long tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area which varies depending on the function/event.
    • Lighting levels vary due to there being different types of lights in the space.

Exit Doors to W101

  • The exit area is not clearly signed.
  • There is step-free level access at the exit.
  • There are double automatic doors, which are push pad activated.
  • The height of the push pad is 101cm.
  • The doors open away from you.
  • The width of the opening is 137cm.
  • The doors have a high colour contrast.