You are on Overview. Skip to the next section.

Overview

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• About View
  • The O2 is a large indoor entertainment venue on the Greenwich Peninsula in London, which hosts concerts, live events and exhibitions. The complex also includes a range of restaurants, bars, a cinema and leisure attractions.
  • Services and facilities available in the venue include: The O2 arena, Outlet Shopping at The O2, Up at The O2, restaurants, indoor skydiving, Cineworld and Hollywood Bowl.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • The nearest train station is Westcombe Park Station.
  • There is a drop-off point.
  • The VIP valet drop-off and dedicated VIP collection point are located at the Meridian Gate, just behind the black gate on Millennium Way.
  • The nearest underground station is North Greenwich.
  • This underground station has step-free access.
  • The nearest bus station is North Greenwich Station.
  • This bus station has step-free access.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting to the O2 (opens new tab)
  • Travel from North Greenwich Pier via Thames Clipper (opens new tab)
  • View the Detailed Access Guide for North Greenwich Pier (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is the main entrance.
  • There is 1 other entrance.
  • There is step-free level access at the other entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via slopes: the upper concourse in the Outlet Concourse.
  • There are no doors along circulation routes.
  • The ground and first floor concourses can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • Seating is available.
  • There are portable hearing assistance systems.
  • Additional equipment which can be borrowed or hired includes: booster seats, binoculars, lanyards, ear defenders and sensory packs.
  • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
  • The designated safe space is located on level 0.
  • Please speak to a member of the guest services team, at the level 1 Guest Services Desk, who can provide an escort to the safe space.
  • British Sign Language interpreters can be provided on request.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • The O2 has dedicated security and police teams who can provide support.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 7 toilets with adaptations.
  • The toilets with adaptations are located in the American Express Corridor, near Arena entrance W101, along the concourse of level 1 and the concourse of level 4.
  • The transfer space varies between toilets with adaptations.
  • Gender neutral step-free standard toilet facilities are located along the concourse of level 1.
  • Female and male step-free standard toilet facilities are located along the concourse of level 1 and level 4.
  • Female and male step-free standard toilet facilities are located at the AEG Customer Services Reception.
• Changing Places Facilities View
  • Changing Places facilities are located on the level 1 B landing.
• Changing Facilities View
  • Parent and baby changing facilities are located on the level 1 concourse, near the door to 101.

You are on Arena Main Entrance. Skip to the next section.

Arena Main Entrance

• This entrance is located ahead, as you enter The O2 building.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is step-free level access at the entrance.
• There are fixed barriers at the entrance.
• The maximum width between them is 81cm.

You are on Arena Standing Entrance. Skip to the next section.

Arena Standing Entrance

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• Access Points View
  • There are 8 access points to the arena standing area.
  • The access points are located as you enter the main standing area gates.
  • All access points are step-free.
  • The access points are not clearly signed.
  • The access points include squeeze gaps.
  • No gaps are at least 150cm wide.
  • There are handheld ticket readers.
  • There is a cloakroom to the left, as you enter the arena.
  • There is step-free level access to the counter.
  • The height of the counter is 109cm.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the left, as you enter The O2 Arena doors.
• The pedestrian route to the lift is less than 1 minute from the arena doors.
• The most accessible route to the lift has step-free level access.
• Doors are held open along the most accessible route.

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• Standard Lift View
  • The ground, first, second and third and fourth can be accessed by this lift.
  • The lift door has a low colour contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The weight limit for the lift is 1600kg.
  • The external lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 121cm.
  • The internal dimensions of the lift are 140cm (width) x 240cm (depth).
  • The internal lift control buttons have tactile markings.
  • The control buttons have a low colour contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a list of floor services/facilities, a visual floor indicator, an audible announcer and a mirror to aid reversing.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located to the right, as you enter.
• The ground, first and fourth floors can be accessed by escalator.
• The steps are clearly marked.
• The foot (bottom) and head (top) of the escalators are clearly marked.
• Lighting levels vary due to the size of the space.
• There is a break in the escalator on level 1.

You are on Stairs. Skip to the next section.

Stairs

• The stairs are located to the right, as you enter.
• The ground, first and fourth floors can be accessed by these stairs.
• There are handrails on both sides.
• The handrails are easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The steps have tactile markings at the top and bottom.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 17cm.
• The depth of the steps is between 30cm-45cm.
• Lighting levels vary due to the size of the space.
• There is a break in the stairs on level 1.

You are on Level 1 Concourse. Skip to the next section.

Level 1 Concourse

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• Access View
  • There is step-free level access throughout all areas.
• Circulation View
  • There are no doors along circulation routes.
  • Access throughout may include pillars.
  • There is a high colour contrast between the walls and floor along the majority of circulation routes.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the use of large glazed walls.
  • There are various food and drink counters throughout level 1.
  • The bar counters were surveyed.
  • The height of the counters varies between 107cm and 113cm. There are lowered sections at the majority of the counters. The height of the lowered section varies between 80cm and 83cm.
  • The counters have patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Some of the card payment machine are portable.
  • Some of the counters have clearly signed fixed hearing assistance systems.

You are on Level 1 Customer Services. Skip to the next section.

Level 1 Customer Services

• The counter is located on level 1, near Club 101.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 120cm.
• There is a lowered section at the counter.
• The height of the lowered section is 90cm.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels were even at the time of the survey.

You are on Level 1 Merchandise Sales. Skip to the next section.

Level 1 Merchandise Sales

• The counter is located on level 1, near the B Landing.
• The most accessible route to the counter has a lift.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 98cm.
• There is a lowered section at the counter.
• The height of the lowered section is 82cm.
• The card payment machine is at a height of 98cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels vary due to the size of the space.

You are on Arena Seating. Skip to the next section.

Arena Seating

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• Location and Access View
  • The arena seating can be accessed via multiple entrances from level 1 and level 4.
  • The most accessible route has step-free level access.
  • Doors are held open along the most accessible route.
  • There are no handrails for the steps.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • There are double manual doors.
  • The doors are permanently held open.
  • The width of the opening is 223cm.
  • The doors have a high colour contrast.
• Seating Area View
  • There is not step-free level access throughout.
  • There is stepped access to all the rows of seating below the upper most row of each level.
  • There is not space for an assistance dog to rest in the seating area.
  • The walls and floor have a low colour contrast.
  • Seating available in this area includes: flip-down seats with armrests and flip-down seats without armrests.
  • Seating is fixed.
  • There is background noise in this area which varies depending on the function/event.
  • Lighting levels vary due to the size of the space.

You are on Designated Seating (105 and 108). Skip to the next section.

Designated Seating (105 and 108)

• The designated seating area surveyed is located on Level 1, towards the middle of the arena.
• The most accessible route to the designated seating has step-free level access.
• Doors are held open along the most accessible route.
• There is step-free level access to the designated seating.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 223cm.
• The doors have a high colour contrast.
• The designated viewing area is clearly marked and signed.
• There are 10+ designated spaces for wheelchair users.
• The number of spaces for wheelchair users varies (dependent on match/event).
• The view from this seating area is clear from obstructions.
• Companions can sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Lighting levels vary due to the size of the space.
• There is an accessible toilet close to the seating area (within approximately 50m).

You are on Designated Seating (W101). Skip to the next section.

Designated Seating (W101)

• The designated seating area surveyed is located on the ground floor of the arena, to the rear of the American Express lounge.
• Guests are escorted to this area, through the American Express lounge, by a member of the guest experience team.
• The pedestrian route to the designated seating is less than 2 minutes from the main arena entrance.
• The most accessible route to the designated seating has step-free level access.
• There are automatic doors, which are push pad activated, along the most accessible route.
• There is step-free access via ramp to the designated seating.
• The ramp gradient varies between slight and steep.
• There are not any level resting areas along the ramp.
• The ramp is between 75cm and 150cm wide.
• There are no handrails for the ramp.
• There are double automatic doors, which are push pad activated.
• The height of the push pad is 76cm.
• The doors open towards you.
• The width of the opening is 135cm.
• The doors have a high colour contrast.
• The designated viewing area is clearly signed.
• There are 10+ designated spaces for wheelchair users.
• The number of spaces for wheelchair users varies (dependent on match/event).
• The view from this seating area is clear from obstructions.
• Companions can sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Lighting levels vary due to the size of the space.
• There is an accessible toilet close to the seating area (within approximately 50m).
• There is a push pad to open the doors on exiting the designated seating area.
• The height of the push pad is 76cm.

You are on Designated Seating (102 and 111). Skip to the next section.

Designated Seating (102 and 111)

• The designated seating area surveyed is located on level 1, towards to front sides of the arena.
• The most accessible route to the designated seating has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the designated seating.
• There are double manual doors.
• The doors are permanently held open.
• The width of the opening is 223cm.
• The doors have a high colour contrast.
• The designated viewing area is clearly marked and signed.
• There are 10+ designated spaces for wheelchair users.
• The number of spaces for wheelchair users varies (dependent on match/event).
• The view from this seating area is clear from obstructions.
• Companions can sit next to you.
• There is a member of staff available for assistance.
• There is space for an assistance dog to rest.
• Seating available in this area includes: chairs with armrests and chairs without armrests.
• Lighting levels vary due to the size of the space.
• There is an accessible toilet close to the seating area (within approximately 50m).

You are on Changing Places (B Landing). Skip to the next section.

Changing Places (B Landing)

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• Location and Access View
  • The Changing Places facility surveyed is located on the level 1 B landing, opposite the doors to 104.
  • The Changing Places toilet is in addition to other toilet facilities.
  • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
  • The most accessible route to the Changing Places facility has step-free level access.
  • There is an automatic door along the most accessible route.
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • A RADAR key is required for access to this facility.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 97cm.
  • The door has a locking handle.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
  • The dimensions of the facility are 223cm (width) x 215cm (depth).
  • There is not room for a wheelchair user to manoeuvre (180cm x 180cm).
• Toilet Details View
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 156cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 110cm from the floor.
• Changing Bench and Hoist Details View
  • The changing bench is wall mounted and height adjustable.
  • The length of the changing bench is 200cm.
  • The facility hoist is powered overhead and accesses all areas.
• Other Facilities View
  • There is a fixed height wash basin.
  • The wash basin is 72cm from the floor.
  • The wash basin has a lever mixer tap.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 118cm from the floor.
  • There is not a towel dispenser.
  • A wide paper roll dispenser is available.
  • The wide paper roll dispenser is 136cm from the floor.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 81cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is no mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • A privacy screen is not available.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (B Landing - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (B Landing - Left Hand Transfer)

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• Location View
  • The toilet surveyed is located on the level 1 B landing, opposite the doors to 104.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There is an automatic door along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is pictorial signage on or near the door.
  • The door is easy to open.
  • The width of the opening is 98cm.
  • The door has a lever twist lock.
  • Internally the door has a high colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 151cm (width) x 258cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 81cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a high colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a high colour contrast.
  • The toilet roll holder is 114cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 115cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer which requires hands to be inserted into the top.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 77cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a sanitary bin.
  • There are no coat hooks.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Parent and Baby Room - Level 1. Skip to the next section.

Parent and Baby Room - Level 1

• The room is located on level 1, near the doors to 101.
• The most accessible route to the room has a lift.
• There are no doors to open along the most accessible route.
• There is pictorial signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens towards you.
• The width of the opening is 86cm.
• The door has a high colour contrast.
• Internally the door has a high colour contrast.
• There is also a wash basin and a paper towel dispenser in the room.
• The wash basin has a push tap.
• The room has a nappy/incontinence items bin.
• Seating available in this room includes: chairs without armrests.
• The walls and floor have a high colour contrast.
• Lighting levels were even at the time of the survey.

You are on Level 4 Concourse. Skip to the next section.

Level 4 Concourse

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• Access View
  • There is step-free level access throughout all areas.
• Circulation View
  • There are no doors along circulation routes.
  • Access throughout may include pillars.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the use of large glazed walls.
  • There are various food and drink counters throughout level 4.
  • The bar counters were surveyed.
  • The height of the counters varies between 89cm and 118cm. There are lowered sections at the majority of the counters. The height of the lowered section varies between 81cm and 86cm.
  • The counters have patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • Some of the card payment machines are portable.
  • Some of the counters have clearly signed fixed hearing assistance systems.

You are on Level 4 Customer Services. Skip to the next section.

Level 4 Customer Services

• The counter is located on level 4, towards the rear of the arena, near the long bar.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 121cm.
• There is not a lowered section at the counter.
• The counter has screens which may affect the ability of someone to lip read.
• There is not a hearing assistance system.
• There may be background noise in this area.
• Lighting levels vary due to the size of the space.