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The O2 - The Entertainment District and Outlet Shopping

Peninsula Square, London, SE10 0DX

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Access Guide

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Overview

  • About View
    • The O2 is a large indoor entertainment venue on the Greenwich Peninsula in London, which hosts concerts, live events and exhibitions. The complex also includes a range of restaurants, bars, a cinema and leisure attractions.
    • Services and facilities available in the venue include: The O2 arena, Outlet Shopping at The O2, Up at The O2, restaurants, indoor skydiving, Cineworld and Hollywood Bowl.
    • View information on opening times.
  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is the main entrance.
    • There is 1 other entrance.
    • There is step-free level access at the other entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via slopes: the upper concourse in the Outlet Concourse.
    • There are no doors along circulation routes.
    • The ground and first floor concourses can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • Seating is available.
    • There are portable hearing assistance systems.
    • Additional equipment which can be borrowed or hired includes: booster seats, binoculars, lanyards, ear defenders and sensory packs.
    • There is a designated safe space which can be used by people with dementia, autism or learning disabilities.
    • The designated safe space is located on level 0.
    • Please speak to a member of the guest services team, at the level 1 Guest Services Desk, who can provide an escort to the safe space.
    • British Sign Language interpreters can be provided on request.
    • There is a water bowl available for assistance dogs.
    • There is not a designated assistance dog spending area.
    • The O2 has dedicated security and police teams who can provide support.

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • The toilets with adaptations are located on the ground floor, behind the Cineworld escalators and near the Entrance H to the Arena, and on the upper level of the Outlet Shopping section.
    • The transfer space varies between left and right in the toilets with adaptations.
    • Female and male step-free standard toilet facilities are located on the ground floor, behind the Cineworld escalators and near the Entrance H to the Arena, and on the upper level of the Outlet Shopping section.
  • Changing Places Facilities View
    • Changing Places facilities are located on the ground floor of the entertainment district, near the Entrance H to the Arena.
  • Changing Facilities View
    • Parent and baby changing facilities are located in the toilets with adaptations.

The Welcome Desk

  • The counter is located ahead of you, as you enter the main entrance into The O2.
  • The distance from the main entrance is 15m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 113cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • Lighting levels vary due to the size of the space.

The Entertainment District

  • Access View
    • There is step-free level access throughout walkways.
  • Circulation View
    • There are no doors along circulation routes.
    • Access throughout may include uneven surfaces and moveable physical obstructions.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • There is background noise which varies depending on the time of day.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs without armrests and benches.
    • Lighting levels vary due to the size of the space.

Lift (Near Entrance H)

  • The lift surveyed is located near the arena Entrance H, beneath the staircase.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and upper floor can be accessed by this lift.
    • The lift door has a medium colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The external lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 110cm.
    • The internal dimensions of the lift are 199cm (width) x 140cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.

Escalators (Near Entrance H)

  • The escalators surveyed are located near the arena Entrance H.
  • The ground and upper floor can be accessed by escalator.
  • The steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are not clearly marked.
  • Lighting levels vary due to the size of the space.

Stairs (Near Entrance H)

  • The stairs are located near the arena Entrance H.
  • The ground and upper floor can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels vary due to the size of the space.

Outlet Shopping

  • Access View
    • There is step-free level access throughout the majority of walkways.
    • The following areas have step-free access via slopes: the Outlet Shopping concourse, from the lifts near Entrance H, has a slight upward slope.
  • Circulation View
    • There are no doors to open along circulation routes.
    • Access throughout may include moveable physical obstructions.
    • There is a low colour contrast between the walls and floor along most circulation routes.
    • Some flooring is shiny and patterned.
    • There is background noise which varies depending on the time of day.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Lighting levels vary due to there being different types of lights in the space.

Lift (Near Main Entrance)

  • The lift surveyed is located near the main entrance.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • The ground and upper floor can be accessed by this lift.
    • The lift door has a high colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 90cm.
    • The internal dimensions of the lift are 154cm (width) x 160cm (depth).
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer, an intercom hearing assistance system and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.

Escalators (Near Main Entrance)

  • The escalators surveyed are located to the left, as you enter the main entrance.
  • The ground and upper floor can be accessed by escalator.
  • The steps are unmarked.
  • The foot (bottom) and head (top) of the escalators are not clearly marked.
  • Lighting levels vary due to the size of the space.

Stairs (Near Main Entrance)

  • The stairs are located to the left, as you enter the main entrance.
  • The ground and upper floor can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels vary due to the size of the space.

Changing Places (Ground Floor - Near Entrance H)

  • Location and Access View
    • The Changing Places facility surveyed is located on the ground floor, near the Entrance H to the Arena.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • A RADAR key is required for access to this facility.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 93cm.
    • The door has a locking handle.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a low colour contrast.
    • The dimensions of the facility are 407cm (width) x 342cm (depth).
    • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • There is lateral transfer space on both sides of the toilet, however the right side is obstructed.
    • The lateral transfer space on the left is 278cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 82cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the left as you face the toilet.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a medium colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 96cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is wall mounted and height adjustable.
    • The length of the changing bench is 180cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Shower Details View
    • There is an adjustable shower head which can also be detached.
    • The shower controls are twist turn mixer.
    • There is no shower seat.
    • There are no grab rails for the shower.
    • There are no dropdown rails for the shower.
    • There is a pull cord emergency alarm for the shower within 10cm from the floor.
  • Other Facilities View
    • There is a fixed height wash basin.
    • The wash basin is 73cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 109cm from the floor.
    • There is not a towel dispenser.
    • A wide paper roll dispenser is available.
    • The wide paper roll dispenser is 128cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 99cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There are no coat hooks.
    • A privacy screen is available.
    • The walls and floor have a high colour contrast.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.