Access Guide
Overview (The Queen Elizabeth Hospital)
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About
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- This is an acute hospital with multiple services available.
- Facilities available in the venue include: a free Patients Buggy Transport Service, League of Friends Shop, Market Express, Costa Coffee and The Hub Café.
- View information on opening times.
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a drop-off point.
- The nearest train station is King's Lynn station.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free access via slope at the most accessible entrance.
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: a steep ramp along the link corridor between the main hospital building and the Emerson Unit, a slight ramp to access the Larch Ward in Area 5 of the main hospital, and a steep ramp to access Elder, Sycamore, Ash, Willow Birch, Holly, Chestnut Wards, Occupational Health and Clinical Health Psychology in Area 5 of the main hospital.
- Access throughout may include doors permanently held open, automatic doors and narrow walkways.
- The lower ground, ground and first floor can be accessed via a standard lift and stairs.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and walking aids.
- British Sign Language can be provided virtually.
- Documents are available in the following formats: Braille (on request), large print (on request) and different languages (on request).
- There is a water bowl available for assistance dogs.
- There is a designated assistance dog spending area.
- Additional facilities/services include: an ATM machine, Wi-Fi and TV pre-pay machines for patients.
Getting Around (The Queen Elizabeth Hospital)
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: a steep ramp along the link corridor between the main hospital building and the Emerson Unit, a slight ramp to access the Larch Ward in Area 5 of the main hospital, and a steep ramp to access Elder, Sycamore, Ash, Willow Birch, Holly, Chestnut Wards, Occupational Health and Clinical Health Psychology in Area 5 of the main hospital.
- Access throughout may include doors permanently held open, automatic doors and narrow walkways.
- Some flooring is shiny.
- There is a high visual contrast between the walls and floor in all areas.
- There is no (or very little) background noise.
- Wayfinding signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs with armrests and chairs without armrests.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (Front Lifts)
- The lift surveyed is located to the left as you exit the main entrance foyer.
- The distance from the main entrance is 50m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The ground and first floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
- None of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 138cm.
- The internal dimensions of the lift are 158cm (width) x 268cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a hearing assistance alarm system, a visual floor indicator and an audible announcer.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Lift (West Wing Lifts)
- The lift surveyed is located at the very end of the West Wing corridor.
- The distance from the West Wing entrance is 55m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The lower ground and ground floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- All of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 128cm.
- The internal dimensions of the lift are 152cm (width) x 264cm (depth).
- The internal lift control buttons have tactile markings and a medium visual contrast.
- All of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a hearing assistance alarm system, a visual floor indicator and an audible announcer.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
- There are other lifts available at this location which are of a similar size.
Stairs (Area 1 Stairs)
- The stairs surveyed are located at the rear of the main entrance foyer, on the left.
- The ground and first floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Area 2 Stairs)
- The stairs surveyed are located in Area 2 of the main hospital building.
- There are double manual doors to access the stairwell.
- The ground and first floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Area 3 Stairs)
- The stairs surveyed are located in Area 3 of the main hospital building.
- There are double manual doors to access the stairwell.
- The ground and first floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Area 4 Stairs)
- The stairs surveyed are located in Area 4, along the corridor at the rear of the main hospital building.
- There are double manual doors to access the stairwell.
- The ground and first floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have low visual contrast markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Stairs (Area 5 Stairs)
- The stairs surveyed are located in Area 5, along the corridor on the left side of the main hospital building.
- There is a single manual door to access the stairwell.
- The ground and first floor can be accessed by these stairs.
- There are 20+ steps between floors.
- The steps have some clear markings and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 16cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels vary due to the use of large glazed walls.
Stairs (West Wing Stairs)
- The stairs surveyed are located along the West Wing corridor.
- There is a single manual door to access the stairwell.
- The lower ground and ground floor can be accessed by these stairs.
- There are 20 steps between floors.
- The steps are clearly marked and have handrails on both sides.
- The handrails are easy to grip.
- The handrails cover the flight of stairs throughout its length.
- The handrails do not extend horizontally beyond the first and last step.
- The height of the steps is between 15cm and 18cm.
- The height of the highest step is 18cm.
- The depth of the steps is not between 30cm and 45cm.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.