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Counselling and Psychotherapy Services

Rotherham General Hospital , Moorgate Road, Rotherham, S60 2UD

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Access Guide

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COVID-19 Information (Rotherham General Hospital)

  • The information in this section was taken in May 2021.
  • Visiting is restricted so please contact the ward before attending the hospital.
    Patients are asked to attend appointment on their own if possible.
  • Currently there are no charges for parking this means that spaces will be limited.
  • There are separate doors for entering and exiting.
  • The main hospital entrance is currently split to an entrance on the left and an exit on the right.
  • There is a member of staff available at the entrance.
  • There is currently security at the main hospital entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 116cm.
  • Hand sanitisers are available inside the venue.
  • Additional hand sanitisers have been installed around the building.
  • There is not a limited number of people allowed inside.
  • There is a one-way system throughout.
  • The one-way system is clearly marked/signed.
  • The main corridor floors inside the hospital have signs asking visitors to keep left and observe the 2 metres social distancing rule.
  • There is clear signage inside to help with social distancing.
  • Additional signage is located throughout the building.
  • There are protective clear screens located at desks/counters.
  • Reception desks throughout the hospital have clear screens installed.
  • There are social distancing signs at each lift door.
  • Toilets are available.
  • Some of the Outpatients department have clear screen booths installed for patients to wait.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting To The Hospital (Rotherham General Hospital)

  • By Road View
    • Rotherham General Hospital is located on Moorgate Road (A618) to the south of Rotherham.
      From the M1 take junction 33 onto the A630 towards Rotherham. At the roundabout take the second exit onto the A631, signposted Rotherham General District Hospital. At the traffic lights turn left onto the A618, Moorgate Road. The hospital is located on the left hand side of the road and is well signed.
      From the M18 take junction 1 onto the A631 towards Rotherham. Continue along the A631 across 3 roundabouts and at the traffic lights turn right onto the A618, Moorgate Road, towards Rotherham. The hospital is located on the left hand side of the road and is well signed.
      From A630 north of the town, proceed towards Rotherham and travel through the town centre, heading towards the M1. At Rotherway Roundabout take the first exit onto the A631, signposted Rotherham General District Hospital. At the traffic lights turn left onto the A618, Moorgate Road. The hospital is located on the left hand side of the road and is well signed.
    • There are a number of visitor car parks located throughout the site. Some car parks are for Blue Badge holders only.
      From 19 July 2021, the following charges will apply: Up to 30 mins Free 30 mins – 1 hour £2.10 1 – 2 hours £3.20 2 – 4 hours £4.60 4 – 6 hours £5.70 6 – 24 hours £7.00 For Blue Badge holders parking is free.
      All car parks are open air parking. There are some uneven surfaces within the car parks and on the pedestrian exits.
      Route Guides are available for several of the car parks to the hospital entrances.
  • By Bus View
    • Buses 10, 19, 19A, 19a, 20, 26, 27, 29, 29a, and 673 all stop outside the hospital on Moorgate Road and Baker Street.
    • There is not an onsite bus stop.
    • The bus stops are located on Baker Street, to the eastern side of the hospital site.
    • There are standard bus stops. The Bus stops are sheltered.
  • By Train View
    • The nearest railway station is Rotherham Central Station. Buses are available from Rotherham Interchange to the hospital. Rotherham Interchange is a 0.2 mile walk from Rotherham Central Station.
  • By Tram View
    • The nearest tram stop is Rotherham Central. Buses are available from Rotherham Interchange to the hospital. Rotherham Interchange is a 0.2 mile walk from Rotherham Central.
  • Useful Links View

Getting Help and Assistance

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located in the Patient Experience Team.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 01709 424 461.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are not volunteers available for help and assistance at the hospital.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request and different languages on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.
  • There is a Changing Places facility at this hospital which is located to the right of the main hospital entrance next to Costa Coffee.

Hospital Parking (Visitor Car Park)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located in front of the main hospital entrance.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park, throughout the car park and at the payment machines in the hospital building.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located inside the hospital building.
    • Payment machines are located at the pedestrian entrance/ exit to the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are dropped kerbs.
    • The hospital entrance is not clearly visible from the car park.
    • The route from the car park to the hospital entrance is not clearly signposted.
  • Comments View
    • Pedestrian access from this car park is via the marked walkway.

Hospital Parking (Service Road Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located at the rear of the hospital, near the Oldfield Centre.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does not have a barrier control system.
    • The car park surface is tarmac.
    • There is not a/are not Blue Badge parking bay(s) available.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located throughout the car park.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located on the path opposite the car parking spaces.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is clearly visible from the car park.

Hospital Parking (Oldfield Centre Parking)

  • Parking View
    • The hospital does have a dedicated car park.
    • The car parking facilities are for Blue Badge holders and staff only.
    • The car park is located outside the Oldfield Centre, at the rear of the hospital.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) markings are faded.
    • There is/are 3 designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 210cm x 560cm (6ft 11in x 18ft 4in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is not a designated drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located on the road opposite the Oldfield Centre.
    • Payment signs do make it clear if parking charges apply to Blue Badge holders.
    • Parking is free for Blue Badge holders.
    • Payment machines are located on the path leading to the Oldfield Centre.
    • There is not a payment machine at a convenient height for wheelchair users.
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 35m (38yd 10in) from the Oldfield Centre entrance.

Getting To (Counselling and Psychotherapy Services)

  • Counselling and Psychotherapy Services is/are located on level E in the Moorgate Wing.
  • Access to Counselling and Psychotherapy Services is via the Moorgate Wing main entrance.
  • Enter via the Moorgate Wing main entrance, turn right and the entrance to Counselling and Psychotherapy Services will be located on the right.
  • There is step free access to Counselling and Psychotherapy Services.
  • Counselling and Psychotherapy Services is approximately 6m from the Moorgate Wing main entrance.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

Outside Access (Moorgate Wing Entrance)

  • Entrance Details View
    • This information is for the entrance located to the left side of the hospital.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 124cm (4ft 1in).
    • There is an intercom.
    • The height of the intercom is 124cm (4ft 1in).
    • There is not a hand sanitiser.
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 141cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 141cm.
  • Ramp/Slope Details View
    • The ramp/slope is located in front of the entrance doors.
    • The ramp/slope gradient is slight.
  • Comments View
    • Access is via intercom only.
    • The car park outside this entrance is taken up by a mobile CT Scanner unit. There is limited drop off space outside this entrance.

Opening Times

  • Access is by appointment only.

Reception (Counselling and Psychotherapy Services)

  • Reception View
    • The reception point is located to the left as you enter Counselling and Psychotherapy Services.
    • The reception point is approximately 6m (6yd 1ft) from the Moorgate Wing entrance.
    • Clear signage for the reception area/desk is visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is not staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are good.

Department / Service (Counselling and Psychotherapy Services)

  • Department / Service Access View
    • Counselling and Psychotherapy Services is located on floor E in the Moorgate Wing.
    • There is not a/are not door(s) leading into the department/service.
    • The width of the door opening is 160cm.
    • There is not a hand sanitiser.
    • There is level access throughout the department/service.
    • There is clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a main reception, a waiting room/area, consultation rooms, accessible toilet facilities, ambulant toilet facilities and standard toilet facilities.
    • There are 2 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is not available on the department/service.
    • There are accessible toilet facilities within the department/service.
    • There are standard toilet facilities within this department/service.
    • Standard toilet facilities are located within the accessible toilet.
  • Comments View
    • At the time of survey it was not possible to access the consultation/treatment rooms.

Accessible Toilet(s) (Left Hand Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the right hand side of the Counselling and Psychotherapy Services main corridor.
    • This accessible toilet is approximately 6m from the Counselling and Psychotherapy Services entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial and written text signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens inwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 87cm (2ft 10in).
    • The contrast between the internal door and wall is good.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 204cm x 217cm (6ft 8in x 7ft 1in).
    • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 130cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is not a spatula type lever flush.
    • There is a lever flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is not a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are pedal bin and clinical waste disposal units.
    • There is a/are coat hook(s).
    • There are coat hooks in the toilet at 145cm and 157cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 89cm (2ft 11in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 73cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The towel dispenser is placed higher than 100cm (3ft 3in).
    • The height of the towel dispenser is 124cm (4ft 1in).
    • The contrast between the towel dispenser and the wall is fair.
    • There is not a hand dryer.
  • Baby Changing Facilities View
    • Baby changing facilities are located within the accessible toilet.
    • There is a flip down baby change table available.
    • The height of the baby change table is 88cm.

Location of Toilet/Changing Facilities (Rotherham General Hospital)

  • Changing Places facilities are located on level C in the main hospital entrance Lobby.
  • Accessible toilet facilities are located on level C in the main hospital entrance Lobby, on the level C corridor between Junctions 3 and 4 and on level A outside the Rooftop Restaurant.
  • Female and male standard toilet facilities are located on level C in the main hospital entrance lobby and on level A outside the Rooftop Restaurant.
  • Male standard toilet facilities are located on level A outside ward A7.
  • Parent and baby changing facilities are located on level C in the main hospital entrance Lobby.

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