You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital and the Marsden Wing entrance are located on the A308 Fulham Road. The accessible entrance, via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street, which is the turning to the right of the main building.
  • There is no parking for patients or visitors on the hospital site. There are some Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays. The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
• By Bus View
  • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital. Other routes stop nearby. All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
• By Train View
  • The nearest railway station is London Victoria. There are staff to assist with manual boarding ramps between the train and the platform at this station. There is level access between the platform and the street. Bus services connect with this station and there is also a taxi rank.
• By Underground View
  • The Nearest Underground Station is South Kensington (District, Circle and Piccadilly lines). There is no step free access from the platform to the street at this station. The station is approximately a 7 minute walk from the hospital. The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
• Useful Links View
  • The TFL Journey Planner tool allows users to plan suitable transport options, including specifying access requirements such as step free, minimum changes or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Chelsea Wing.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found at the Wallace Wing and Marsden Wing entrances.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the Portering Service, through any of the service receptions.
• The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Royal Marsden Macmillan Hotline Service provides specialist advice and support to all Royal Marsden patients, their carers and hospital and community based doctors and nurses caring for Royal Marsden patients. The support is available 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
• Additional hospital services link (new tab) - click here.

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• Useful Links View
  • The Royal Marsden Macmillan Hotline link (new tab) - click here.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Dovehouse Street and Dudmaston Mews, off Dovehouse Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 185cm x 500cm.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 4 hours Monday to Friday. At weekends there is no maximum length of time. only.
• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point View
  • There is not a designated drop-off point.
• Comments View
  • There are 3 Blue Badge bays on Dovehouse Street and
  • 5 bays in Dudmaston Mews.
  • There are a small number of standard pay and display bays at weekends only in Dudmaston Mews and South Parade.
  • Other parking in the area is restricted to resident permit holders only, Monday to Friday from 8.30 - 18.30.
  • Please check signs for details.

You are on Getting To (Blood Tests). Skip to the next section.

Getting To (Blood Tests)

• Blood Tests is/are located on the first floor of the Wallace Wing.
• Access to Blood Tests is via the Wallace Wing entrance.
• Enter the hospital via the Wallace Wing - Accessible Entrance and go along the corridor that is to the left and opposite the reception. Take the Wallace Wing lift that is on the right to the first floor. Exit the lift and go along the corridor that is on the right. Continue through the corridor entrance and you will then enter Outpatients. The entrance to Blood Tests is located on the left side of the waiting area.
• There is step free access, via lift, to Blood Tests.
• Blood Tests is approximately 28m from the Wallace Wing lift.
• There is a/are manual, double door(s) which may be difficult to open between the Wallace Wing entrance and the department/service.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Wallace Wing Entrance - Accessible Entrance). Skip to the next section.

Outside Access (Wallace Wing Entrance - Accessible Entrance)

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• Entrance Details View
  • This information is for the entrance located on Dovehouse Street.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.
• Comments View
  • Access out of the standard hours is granted by using the intercom.
  • There are also revolving outer doors, 105cm wide which open into the same lobby before the second set of doors.
  • The wheelchairs are usually located in the lobby after the first set of doors.

You are on Outside Access (Marsden Wing Entrance - Main Entrance). Skip to the next section.

Outside Access (Marsden Wing Entrance - Main Entrance)

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• Entrance Details View
  • This information is for the entrance located on Fulham Road.
  • The entrance area/door is clearly signed.
  • There is stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 117cm (3ft 10in).
  • There is not a hand sanitiser.
  • There is not a door release button when exiting.
  • The main door(s) open(s) by revolving.
  • The door(s) may be difficult to open.
  • The width of the door opening is 110cm.
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 14 step(s).
  • The step(s) is/are clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up the step(s).

You are on Lift (Wallace Wing). Skip to the next section.

Lift (Wallace Wing)

• There is a lift for public use.
• The lift is located to the left of the waiting area from the Wallace Wing entrance.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the Wallace Wing entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are -1, 0, 1, 2, 3, 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 95cm.
• The dimensions of the lift are 110cm x 200cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low.

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• Comments View
  • MB - Added inside lift photo.

You are on Other Floors (Wallace Wing - Main Stairs). Skip to the next section.

Other Floors (Wallace Wing - Main Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • The floors which are accessible by stairs are 0, 1, 2, 3, 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.
• Comments View
  • These stairs are after the first ramp or steps up from the Wallace Wing entrance.

You are on Opening Times (Blood Tests). Skip to the next section.

Opening Times (Blood Tests)

• Monday 08:30 - 17:00.
• Tuesday 09:00 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 09:00 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Reception (Outpatients). Skip to the next section.

Reception (Outpatients)

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• Reception View
  • The reception point is located on the first floor of the Wallace Wing.
  • The reception point is approximately 30m (32yd 2ft) from the Wallace Wing lift.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point, via lift.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • Additional seating may be available in adjacent areas. However, this seating is limited at peak times.

You are on Department / Service (Blood Tests). Skip to the next section.

Department / Service (Blood Tests)

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• Department / Service Access View
  • Blood Tests is located on the first floor of the Wallace Wing.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 86cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 128cm (4ft 2in).
  • There is not a door release button when exiting.
  • There is level access throughout the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is some flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a consultation room.
  • There are 1 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located along the Outpatients corridor.
  • There are not standard toilet facilities within this department/service.
  • Standard toilet facilities are located along the Outpatients corridor.
• Comments View
  • There is a ticket machine available to the left of the entrance that is 107cm high.

You are on Peak Times. Skip to the next section.

Peak Times

• Please note - Public areas may become crowded during peak times.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Royal Marsden Main Building link (new tab) - click here.