You are on Getting To The Hospital (Royal Marsden Hospital). Skip to the next section.

Getting To The Hospital (Royal Marsden Hospital)

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• By Road View
  • The hospital and the Marsden Wing entrance are located in Chelsea area of London and can be accessed via all major roads into the area.
    The hospital is located on the A308 Fulham Road.
    The accessible entrance is via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street. This is the turning to the right of the main building.
  • There is no parking for patients or visitors on the hospital site.
    There are some on-street Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays.
    The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
• By Bus View
  • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital.
    Other routes stop nearby.
    All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
  • There is not an onsite bus stop.
• By Train View
  • The nearest railway station is London Victoria.
    There are staff to assist with manual boarding ramps between the train and the platform at this station.
    There is level access between the platform and the street.
    Bus services connect with this station and there is a taxi rank.
• By Underground View
  • The nearest underground station is South Kensington (District, Circle and Piccadilly lines).
    There is no step-free access from the platform to the street at this station.
    The station is approximately a 7 minute walk from the hospital.
    The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
• Useful Links View
  • The TFL Journey Planner tool allows users to plan suitable transport options, including specifying access requirements such as step free, minimum changes or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Royal Marsden Hospital). Skip to the next section.

Getting Help and Assistance (Royal Marsden Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground level of the Chelsea Wing.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Marsden Wing and Wallace Wing receptions.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Public Parking (On-Street Parking). Skip to the next section.

Public Parking (On-Street Parking)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on along Dovehouse Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 191cm x 540cm (6ft 3in x 17ft 9in).
  • There are not parking charges for the on street Blue Badge parking bay(s).
• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point View
  • There is not a designated drop-off point.

You are on Getting To (Burdett Coutts Ward). Skip to the next section.

Getting To (Burdett Coutts Ward)

• The Burdett Coutts Ward is/are located on the second floor of the Chelsea Wing.
• Access to the Burdett Coutts Ward is via the Wallace Wing entrance.
• Enter via the Wallace Wing Entrance, proceed past the reception and follow the steep ramp to the main corridor. Follow the corridor to the Marsden Wing. At the Marsden Wing entrance turn right to the Chelsea Wing and take the lift to the second floor. Burdett Coutts Ward is to the right.
• There is ramped/sloped access to the Burdett Coutts Ward.
• The Burdett Coutts Ward is approximately 18m from the lift.
• There is a/are manual, heavy, double door(s) between the lift and the department/service.
• Wayfinding signage is provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Wallace Wing Entrance - Automatic Doors). Skip to the next section.

Outside Access (Wallace Wing Entrance - Automatic Doors)

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• Entrance Details View
  • This information is for the entrance located at the rear of the hospital, along Dovehouse Street.
  • There is not a drop-off point at this entrance.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 116cm (3ft 10in).
  • There is an intercom.
  • The height of the intercom is 116cm (3ft 10in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 135cm (4ft 5in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.

You are on Lift (Chelsea Wing Lifts). Skip to the next section.

Lift (Chelsea Wing Lifts)

• There is a lift for public use.
• The lift is located to the left after the slight ramp leading from the Marsden Wing to the Chelsea Wing.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 90m (98yd 1ft) from the Wallace Wing Entrance - Automatic Doors.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, 1, 2, and 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is medium.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 144cm x 267cm (4ft 9in x 8ft 9in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Other Floors (Chelsea Wing Stairs). Skip to the next section.

Other Floors (Chelsea Wing Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are B, G, 1, and 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.

You are on Opening Times. Skip to the next section.

Opening Times

• This ward is open 24 hours.

You are on Entrance (Burdett Coutts Ward). Skip to the next section.

Entrance (Burdett Coutts Ward)

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• Entrance Details View
  • This information is for the entrance located on the second floor of the Chelsea Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is an intercom at a convenient height for wheelchair users to gain access.
  • There is a hand sanitiser at a convenient height for wheelchair users.
  • There is a door release button at a convenient height for wheelchair users to exit.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width with a locked extension leaf.
  • The door(s) is/are heavy.
  • The width of the door opening is 85cm.

You are on Ward. Skip to the next section.

Ward

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• Ward Information View
  • This is a/an male surgical ward.
  • This is a male ward.
  • There is/are 14 bay(s) available.
  • There is/are 1 side room(s) available.
  • There is/are 15 bed(s) on this ward in total.
• Ward Access View
  • There is not a/are not door(s) leading into the ward.
  • There is not an intercom/bell at/near this ward entrance which is in a suitable position for people who require access or assistance (between 95cm - 105cm).
  • The hand sanitiser is not in a suitable position for wheelchair users.
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring on the ward which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The lighting levels are bright.
• Reception/Nurses' Station View
  • The height of the ward reception desk is 97cm.
  • There is a lowered section.
  • The height of the lowered section of the desk is 70cm.
  • There is a hearing assistance system available at the desk.
• Relatives' Room View
  • There is not a relatives' room for the ward.
• Example Side Room View
  • There is one side room available with an accessible ensuite.
• Ward Features and Patient Facilities View
  • A hearing assistance system is available on the ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is available on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located in the Chelsea Wing.
  • There are no standard toilet facilities on the ward for visitors.
  • Standard toilet facilities for visitors are located in the Chelsea Wing.

You are on Washroom. Skip to the next section.

Washroom

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• Washroom Details View
  • The washroom surveyed has a shower, a bath, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the ward.
  • The washroom surveyed is located in the centre of the ward corridor.
  • The washroom surveyed is approximately 8m from the Burdett Coutts Ward entrance.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is male.
  • There is pictorial signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a locking handle.
  • The door(s) is/are light to open.
  • The width of the door opening is 93cm (3ft 1in).
  • The dimensions of the washroom are 260cm x 190cm (8ft 6in x 6ft 3in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a flashing fire alarm beacon within the washroom.
  • There is not a coat hook in the washroom.
  • There is a mirror.
  • There is a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 74cm.
  • As you face the wash basin the wall-mounted grab rails are on the right.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 110cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 120cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet has a wall which can act as a back rest.
  • There is not a lateral transfer space.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 87cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
  • The shower cubicle is accessed via a medium step.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 60cm (1ft 12in).
  • The bath is not height adjustable.
  • The bath tap type is sensor. It is a mixer tap.
  • There is a shower over/for the bath.
  • The shower head is height adjustable.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is high.
  • The visual contrast between the internal washroom door and wall is high.
  • The visual contrast between the dropdown rail(s) and wall is high.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is low.
  • The toilet seat colour contrast is low.
  • The visual contrast between the washroom floor and walls is high.
  • Lighting levels are bright.

You are on Peak Times. Skip to the next section.

Peak Times

• Please note - Public areas may become crowded during peak times.

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• Accessible toilet facilities are not available.

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• Comments View
  • The nearest accessible toilet is located on the ground floor of the Chelsea Wing.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are not available.
• Comments View
  • The nearest standard toilet is located on the ground floor of the Chelsea Wing.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Getting To and Getting Around link (new tab) - click here.
• Hospital Parking link (new tab) - click here.
• Hospital Entrances link (new tab) - click here.
• Hospital Public Toilets link (new tab) - click here.