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Centre for Urgent Care

The Royal Marsden, Fulham Road, London, SW3 6JJ

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Access Guide

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Getting To (Centre for Urgent Care)

  • The most accessible route from the Dovehouse Street Blue Badge bays has a dropped kerb.
  • View further information about parking at the hospital (opens new tab)
  • Access to the Centre for Urgent Care is via the Wallace Wing entrance.
  • There is not a drop-off point at this entrance.
  • View further information about entrances (opens new tab)
  • The Centre for Urgent Care is located on the ground floor of the Chelsea Wing.
  • The Centre for Urgent Care is approximately 100m from the Wallace Wing entrance.
  • Enter via the Wallace Wing entrance, proceed past the reception and follow the steep ramp to the main corridor.
    Follow the corridor on to Granard House and take a right through the door opposite the lift.
    Continue along the corridor and take the ramp up to Marsden Wing.
    Take the first right into the Chelsea Wing and follow the ramp.
    The Centre for Urgent Care is straight ahead.
  • Internally the most accessible route has slight ramps or slopes, steep ramps or slopes, manual doors and doors permanently held open.
  • Some flooring along the route is shiny and patterned.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The following toilet facilities are available along the route; a toilet with adaptations (with right hand transfer).
  • View information about accessible toilet facilities in public areas (opens new tab).
  • View more information on getting to and around the hospital (opens new tab)

Public Parking (On-Street Parking)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on along Dovehouse Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 191cm x 540cm (6ft 3in x 17ft 9in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.

Outside Access (Wallace Wing Entrance - Automatic Doors)

  • Entrance Details View
    • This information is for the entrance located at the rear of the hospital, along Dovehouse Street.
    • There is not a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 116cm (3ft 10in).
    • There is an intercom.
    • The height of the intercom is 116cm (3ft 10in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 135cm (4ft 5in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.

Department / Service (Centre for Urgent Care)

  • Location and Access View
    • The Centre for Urgent Care is located on the ground floor of the Chelsea Wing.
    • View information on opening times.
    • There is written text signage on or near the door.
    • There is step-free level access into this area.
    • There is a buzzer at a height of 151cm.
    • There is a key fob/card reader at a height of 117cm.
    • There are double automatic doors with a high visual contrast.
    • The doors open towards you.
    • The width of the opening is 154cm.
    • There is a push pad or push button to exit at a height of 100cm.
  • Getting Around View
    • There is step-free level access throughout.
    • Access throughout may include doors permanently held open.
    • The flooring is shiny.
    • The walls and floor have a high visual contrast.
    • There is no (or very little) background noise in this area.
    • Wayfinding signage is provided.
    • Signage is clearly visible with high contrasting colours.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
  • Facilities and Services View
    • There are 8 consultation/medical rooms available.
    • Seating available in this area includes: chairs without armrests and chairs with armrests.
    • Furniture available in this area includes: coffee tables.
    • There is a clearly signed portable hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • The hoist is mobile.
    • The following facilities are available for patients: toilets with adaptations.

Toilet and Changing Facilities (Centre for Urgent Care)

  • Toilet Facilities View
    • There are 3 toilets with adaptations.
    • Toilets with adaptations are located at the end of the treatment area corridor, and off the reception waiting area.
    • The transfer space varies between left and right in the toilets with adaptations.

Reception (Centre for Urgent Care)

  • The reception is located ahead then left from the Centre for Urgent Care entrance.
  • The distance from the Centre for Urgent Care entrance is 5m.
  • The most accessible route to reception has doors permanently held open and automatic doors.
  • There is step-free level access to reception.
  • The height of the reception desk is 73cm.
  • The reception has glazed screens.
  • There is a clearly signed portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is not room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is not space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: coffee tables.

Consultation / Medical Room (Treatment Room)

  • There are 8 consultation/medical rooms available.
  • The room surveyed was; 7.
  • The room is located off the treatment area corridor.
  • The most accessible route to the room has step-free level access, doors permanently held open and automatic doors.
  • There is written text signage on or near the door.
  • There is step-free level access into the room.
  • The width of the opening is 220cm.
  • There is step-free level access throughout the room.
  • Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is shiny.
  • The walls and floor have a high visual contrast.
  • The treatment table is free standing and height adjustable.
  • The length of the treatment table is 180cm.
  • Seating available in the room includes: chairs without armrests.
  • There is not a hearing assistance system.
  • There is no (or very little) background noise in this room.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located at the end of the main department corridor.
    • The distance from the Centre for Urgent Care entrance is 25m.
    • The most accessible route to the toilet has doors permanently held open, step-free level access and automatic doors.
    • There is step-free level access into the facility.
    • There is written text and pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 85cm.
    • The door has a lever twist lock.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 146cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 95cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a high visual contrast.
    • The soap dispenser is 109cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a low visual contrast.
    • The towel dispenser is 94cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a pedal bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey.