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Garden Terrace

The Royal Marsden, Fulham Road, London, SW3 6JJ

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Access Guide

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Getting To The Hospital (Royal Marsden Hospital)

  • By Road View
    • The hospital and the Marsden Wing entrance are located in Chelsea area of London and can be accessed via all major roads into the area.
      The hospital is located on the A308 Fulham Road.
      The accessible entrance is via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street. This is the turning to the right of the main building.
    • There is no parking for patients or visitors on the hospital site.
      There are some on-street Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays.
      The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
  • By Bus View
    • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital.
      Other routes stop nearby.
      All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest railway station is London Victoria.
      There are staff to assist with manual boarding ramps between the train and the platform at this station.
      There is level access between the platform and the street.
      Bus services connect with this station and there is a taxi rank.
  • By Underground View
    • The nearest underground station is South Kensington (District, Circle and Piccadilly lines).
      There is no step-free access from the platform to the street at this station.
      The station is approximately a 7 minute walk from the hospital.
      The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
  • Useful Links View

Getting Help and Assistance (Royal Marsden Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground level of the Chelsea Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Marsden Wing and Wallace Wing receptions.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Public Parking (On-Street Parking)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on along Dovehouse Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 191cm x 540cm (6ft 3in x 17ft 9in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.

Getting To (The Garden Terrace)

  • The Garden Terrace is/are located on the ground floor, in the courtyard behind the Wallace Wing.
  • Access to the Garden Terrace is via the Wallace Wing entrance.
  • From the Wallace Wing entrance, continue past the reception desk and take the steep ramp to the right of the Transport Office. Follow the curve of the ramp and go through the door at the top. The entrance to the Garden Terrace is to the right.
  • There is ramped/sloped access to the Garden Terrace.
  • The Garden Terrace is approximately 20m from the Wallace Wing entrance.
  • Wayfinding signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Wallace Wing Entrance - Automatic Doors)

  • Entrance Details View
    • This information is for the entrance located at the rear of the hospital, along Dovehouse Street.
    • There is not a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 116cm (3ft 10in).
    • There is an intercom.
    • The height of the intercom is 116cm (3ft 10in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 135cm (4ft 5in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.

Opening Times

  • The venue has seasonal opening times.

Entrance (The Garden Terrace)

  • Entrance Details View
    • This information is for the entrance located to the right at the top of the ramp from the Wallace Wing entrance level.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is ramped/sloped access at this entrance.
    • The main door(s) open(s) automatically (away from you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are single width.
    • The width of the door opening is 95cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.
  • Ramp/Slope Details View
    • The ramp/slope is located after the entrance door, up to the main terrace.
    • The ramp/slope gradient is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The width of the ramp is 120cm.
    • The ramp/slope bypasses bypass the step(s).
  • Step Details View
    • The step(s) is/are located when approaching the Garden Terrace from the central courtyard behind the Wallace Wing.
    • There is/are 5 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are medium (11cm - 17cm).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.
  • Comments View
    • The steps give access from the courtyard level up to the start of the ramp.

Room / Area (Garden Terrace Seating Area)

  • The name / number of the room / area surveyed was; Garden Terrace Seating Area.
  • There is not level access to the room / area.
  • The type of flooring is concrete.
  • There is room for a wheelchair user to manoeuvre.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • There are some chairs with armrests available.
  • No tables are permanently fixed.
  • The room / area does not have background music playing.
  • Comments View
    • The Garden Terrace is a rooftop seating area for the enjoyment of patients and visitors.
    • This is a non-smoking area.
    • There is additional seating on a lower level which has a flooring of artificial grass.
    • There is some background noise from nearby ventilation equipment.

Level Change (Upper to Lower Terrace)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located on the far side of the upper terrace.
  • There is/are 7 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides.

Peak Times

  • Please note - Public areas may become crowded during peak times.

Toilet with Adaptations

  • Accessible toilet facilities are not available.
  • Comments View
    • The nearest accessible toilets are located in the Mulberry Tree Coffee Shop, to the right of the Wallace Wing entrance foyer.

Standard Toilet(s)

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