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Markus Ward

The Markus Centre, The Royal Marsden, Fulham Road, London, SW3 6JJ

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Access Guide

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Getting To The Hospital (Royal Marsden Hospital)

  • By Road View
    • The hospital and the Marsden Wing entrance are located in Chelsea area of London and can be accessed via all major roads into the area.
      The hospital is located on the A308 Fulham Road.
      The accessible entrance is via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street. This is the turning to the right of the main building.
    • There is no parking for patients or visitors on the hospital site.
      There are some on-street Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays.
      The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
  • By Bus View
    • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital.
      Other routes stop nearby.
      All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest railway station is London Victoria.
      There are staff to assist with manual boarding ramps between the train and the platform at this station.
      There is level access between the platform and the street.
      Bus services connect with this station and there is a taxi rank.
  • By Underground View
    • The nearest underground station is South Kensington (District, Circle and Piccadilly lines).
      There is no step-free access from the platform to the street at this station.
      The station is approximately a 7 minute walk from the hospital.
      The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
  • Useful Links View

Getting Help and Assistance (Royal Marsden Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground level of the Chelsea Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Marsden Wing and Wallace Wing receptions.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Public Parking (On-Street Parking)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on along Dovehouse Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 191cm x 540cm (6ft 3in x 17ft 9in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.

Getting To (Markus Ward)

  • Markus Ward is/are located on the third floor of the Markus Centre.
  • Access to Markus Ward is via the Wallace Wing entrance.
  • From the Wallace Wing entrance, go ahead past the reception desk through the automatic door (push pad to the left). Go ahead through two further automatic doors (push pad to the right) out into the courtyard. Continue ahead following the path alongside the building. The path slopes gently down. The entrance to the Markus Centre is to the right at the corner of the building. From the entrance of the Markus Centre, the lift is to the right of the lobby. Take the lift to the third floor. On exiting the lift, the entrance to Markus Ward is on the right.
  • There is step free access, via lift, to Markus Ward.
  • Markus Ward is approximately 50m from the Wallace Wing entrance.
  • Wayfinding signage is provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Wallace Wing Entrance - Automatic Doors)

  • Entrance Details View
    • This information is for the entrance located at the rear of the hospital, along Dovehouse Street.
    • There is not a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 116cm (3ft 10in).
    • There is an intercom.
    • The height of the intercom is 116cm (3ft 10in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 135cm (4ft 5in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.

Outside Access (Markus Centre Entrance)

  • Entrance Details View
    • This information is for the entrance located in the courtyard at the rear of the Wallace Wing.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is not a bell/buzzer.
    • There is an intercom.
    • The height of the intercom is 123cm (4ft).
    • There is not a hand sanitiser.
    • There is a door release button when exiting.
    • The height of the door release button is 117cm (3ft 10in).
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 117cm.
    • There is a small lip on the threshold of the entrance, with a height of 1.5cm or below.

Lift (Markus Centre)

  • There is a lift for public use.
  • The lift is located to the right of the Markus Centre entrance lobby.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 4m (4yd 1ft) from the Markus Centre entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G, 1, 2, 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is high.
  • The visual contrast between the external lift control plate and the wall is low.
  • The clear door width is 90cm (2ft 11in).
  • The dimensions of the lift are 102cm x 115cm (3ft 4in x 3ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is good.

Other Floors (Markus Centre)

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • The floors which are accessible by stairs are G, 1, 2, 3.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.

Entrance (Markus Ward)

  • Entrance Details View
    • This information is for the entrance located on the third floor of the Markus Centre.
    • The entrance area/door is not clearly signed with the name of the service/department.
    • There is step free access at this entrance, via lift.
    • There is an intercom but it is not at a convenient height for wheelchair users to gain access.
    • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.

Ward

  • Ward Information View
    • This is a/an private care ward.
    • This is a shared ward.
    • There is/are 0 bay(s) available.
    • There is/are 8 side room(s) available.
    • There is/are 8 bed(s) on this ward in total.
  • Reception/Nurses' Station View
    • The height of the ward reception desk is 75cm.
    • There is not a hearing assistance system available at the desk.
  • Relatives' Room View
    • There is a relatives' room for the ward.
    • The width of the door opening into the relatives' room is over 75cm.
    • There is a clear turning space in the relatives' room.
    • There is a/are chair(s) with armrests available within the relatives' room.
  • Example Side Room View
    • There are no side rooms available with an accessible ensuite.
    • The side room surveyed does not have an accessible ensuite.
    • The width of the door opening into the side room is over 75cm.
    • The side room surveyed does not have a ceiling track hoist.
    • There is sufficient space next to the bed for a mobile hoist to operate.
    • There is room for a wheelchair user to manoeuvre around the bed.
    • Bedside storage is available.
    • The visual contrast between the walls and the floor in the side room is high.
    • The lighting levels in the side room are adjustable.
    • The width of the door opening into the ensuite is over 75cm.
    • There is not a clear unobstructed turning space within the ensuite.
    • The fixtures/facilities available in the ensuite include; a shower, a toilet and a wash basin.
    • The visual contrast between the walls and the floor in the ensuite is low.
    • The lighting levels in the ensuite are medium.
  • Ward Features and Patient Facilities View
    • A hearing assistance system is not available on the ward.
    • The ward does not play background music.
    • There is a chair with armrests on both sides.
    • A mobile hoist is available on the ward.
  • Visitor Facilities View
    • There are no accessible toilet facilities on the ward for visitors.
    • Accessible toilet facilities for visitors are located on the ground floor of the Wallace Wing, to the right of the Mulberry Tree Coffee Shop.
    • There are no standard toilet facilities on the ward for visitors.
    • Standard toilet facilities for visitors are located in the Mulberry Tree Coffee Shop - the accessible toilets are for the use of all visitors.
  • Comments View
    • Photograph 2 shows the ward reception.
    • Photograph 4 shows the day room which is also available to visitors.
    • Tea and coffee making facilities are available.
    • Photographs 5 and 6 show room 5 and its ensuite shower room.

Peak Times

  • Please note - Public areas may become crowded during peak times.

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