Access Guide
Getting To The Hospital (Royal Marsden Hospital)
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By Road
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- The hospital and the Marsden Wing entrance are located in Chelsea area of London and can be accessed via all major roads into the area.
The hospital is located on the A308 Fulham Road.
The accessible entrance is via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street. This is the turning to the right of the main building. - There is no parking for patients or visitors on the hospital site.
There are some on-street Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays.
The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
- The hospital and the Marsden Wing entrance are located in Chelsea area of London and can be accessed via all major roads into the area.
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By Bus
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- Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital.
Other routes stop nearby.
All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users. - There is not an onsite bus stop.
- Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital.
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By Train
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- The nearest railway station is London Victoria.
There are staff to assist with manual boarding ramps between the train and the platform at this station.
There is level access between the platform and the street.
Bus services connect with this station and there is a taxi rank.
- The nearest railway station is London Victoria.
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By Underground
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- The nearest underground station is South Kensington (District, Circle and Piccadilly lines).
There is no step-free access from the platform to the street at this station.
The station is approximately a 7 minute walk from the hospital.
The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
- The nearest underground station is South Kensington (District, Circle and Piccadilly lines).
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Useful Links
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- The TFL Journey Planner tool allows users to plan suitable transport options, including specifying access requirements such as step free, minimum changes or maximum walking times.
- To view the web page described above click here (opens in new tab).
- TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance (Royal Marsden Hospital)
- To see the hospital map please click here (opens new tab).
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on the ground level of the Chelsea Wing.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers can be found at the Marsden Wing and Wallace Wing receptions.
- Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available on request.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact a member of staff.
Public Parking (On-Street Parking)
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on along Dovehouse Street.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 191cm x 540cm (6ft 3in x 17ft 9in).
- There are not parking charges for the on street Blue Badge parking bay(s).
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On Street Standard Parking
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- Standard on street parking is available.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point
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- There is not a designated drop-off point.
Getting To (Muslim Prayer Room)
- The Muslim Prayer Room is/are located on Level 0 of the Wallace Wing and on the left side of the corridor.
- Access to the Muslim Prayer Room is via the Wallace Wing - Accessible Entrance.
- Enter the hospital via the Wallace Wing - Accessible Entrance and go straight ahead, passing the reception on the right. Enter the corridor that is on the left and continue up the steep slope. At the top of the slope go through the corridor entrance that is on the left and continue straight, passing the stairs on the left. Go through the corridor entrance and follow along the corridor that is directly in front of you. The Muslim Prayer Room will be on the left.
- There is ramped/sloped access to the Muslim Prayer Room.
- The Muslim Prayer Room is approximately 45m from the Wallace Wing - Accessible Entrance.
- There is a/are manual, double door(s) which may be difficult to open between the Wallace Wing - Accessible Entrance and the department/service.
- There are not resting areas along the route.
- Wayfinding signage is provided.
- Dementia friendly signage is not provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Wallace Wing Entrance - Automatic Doors)
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Entrance Details
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- This information is for the entrance located at the rear of the hospital, along Dovehouse Street.
- There is not a drop-off point at this entrance.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 116cm (3ft 10in).
- There is an intercom.
- The height of the intercom is 116cm (3ft 10in).
- There is a hand sanitiser.
- The height of the hand sanitiser is 135cm (4ft 5in).
- There is not a door release button when exiting.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 132cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 160cm.
Opening Times (Muslim Prayer Room)
- The venue is open 24hrs.
Entrance (Muslim Prayer Room Entrance)
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Entrance Details
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- This information is for the entrance located on Level 0 of the Wallace Wing.
- The entrance area/door is clearly signed with the name of the service/department.
- There is step free access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
Place of Worship / Prayer Room (Muslim Prayer Room)
- The place of worship/room is located on Level 0 of the Wallace Wing and on the left side of the corridor.
- There is step-free access to the place of worship/room.
- The place of worship/room is clearly signed.
- There is/are no door(s) for access.
- The width of the door opening is 80cm.
- The type of flooring in the place of worship/room is carpet and vinyl/laminate.
- There is sufficient space for a wheelchair user to manoeuvre within the place of worship/room.
- There are chairs without armrests.
- There is sufficient space for a wheelchair user to use the seating area.
- There is space for an assistance dog to rest.
- There is not a hearing assistance system for the room(s).
- Background music is not played in the room.
- There is not a speaker system in the room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels in the room are good.
Washroom (Feet Washroom)
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Washroom Details
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- The washroom surveyed has a wash basin.
- There is/are 1 washroom(s) of this type in the area.
- The washroom surveyed is located to the left as you enter Muslim Prayer Room.
- The washroom surveyed is approximately 1m from the Muslim Prayer Room.
- There is step free access to the washroom surveyed once inside the area.
- This washroom is shared.
- The dimensions of the washroom are 147cm x 153cm (4ft 10in x 5ft).
- The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
- There is not an emergency pull cord alarm.
- There is not a red flashing fire alarm beacon within the washroom.
- There is not a coat hook in the washroom.
- There is not a mirror.
- There is a wash basin.
- The height of the wash basin is 86cm.
- There are no wall-mounted grab rails for the wash basin.
- The tap type is lever. It is a mixer tap.
- There is a soap dispenser.
- The height of the soap dispenser is 93cm.
- There is a towel dispenser.
- The height of the towel dispenser is 115cm.
- There is not a hand dryer.
- Disposal facilities are available.
- The washroom has a non-slip floor.
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Colour Contrast and Lighting
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- The visual contrast between the washroom floor and walls is high.
- Lighting levels are good.
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Comments
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- The opening to access this washroom is 79cm wide.
- The step to access the wash tray is 18cm high.
- The flip down seat is 57cm high.
Peak Times
- Please note - Public areas may become crowded during peak times.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- Getting To and Getting Around link (new tab) - click here.
- Hospital Parking link (new tab) - click here.
- Hospital Entrances link (new tab) - click here.
- Hospital Public Toilets link (new tab) - click here.
