You are on Getting To The Hospital (Royal Marsden Hospital). Skip to the next section.

Getting To The Hospital (Royal Marsden Hospital)

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• By Road View
  • The hospital and the Marsden Wing entrance are located in Chelsea area of London and can be accessed via all major roads into the area.
    The hospital is located on the A308 Fulham Road.
    The accessible entrance is via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street. This is the turning to the right of the main building.
  • There is no parking for patients or visitors on the hospital site.
    There are some on-street Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays.
    The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
• By Bus View
  • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital.
    Other routes stop nearby.
    All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
  • There is not an onsite bus stop.
• By Train View
  • The nearest railway station is London Victoria.
    There are staff to assist with manual boarding ramps between the train and the platform at this station.
    There is level access between the platform and the street.
    Bus services connect with this station and there is a taxi rank.
• By Underground View
  • The nearest underground station is South Kensington (District, Circle and Piccadilly lines).
    There is no step-free access from the platform to the street at this station.
    The station is approximately a 7 minute walk from the hospital.
    The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
• Useful Links View
  • The TFL Journey Planner tool allows users to plan suitable transport options, including specifying access requirements such as step free, minimum changes or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance (Royal Marsden Hospital). Skip to the next section.

Getting Help and Assistance (Royal Marsden Hospital)

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground level of the Chelsea Wing.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found at the Marsden Wing and Wallace Wing receptions.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact a member of staff.

You are on Public Parking (On-Street Parking). Skip to the next section.

Public Parking (On-Street Parking)

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on along Dovehouse Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 191cm x 540cm (6ft 3in x 17ft 9in).
  • There are not parking charges for the on street Blue Badge parking bay(s).
• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point View
  • There is not a designated drop-off point.

You are on Getting To (Outpatients). Skip to the next section.

Getting To (Outpatients)

• Outpatients is/are located on the first floor of the Wallace Wing.
• Access to Outpatients is via the Wallace Wing entrance.
• Enter via the Wallace Wing entrance, proceed past the reception and turn left to the lift. Take the lift to the first floor. On exiting the lift, turn right and continue along the corridor. Outpatients is located ahead.
• There is step free access to Outpatients.
• Outpatients is approximately 28m from the Wallace Wing lift.
• There is a/are manual, heavy, double door(s) between the Wallace Wing entrance and the department/service.
• Wayfinding signage is provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Wallace Wing Entrance - Automatic Doors). Skip to the next section.

Outside Access (Wallace Wing Entrance - Automatic Doors)

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• Entrance Details View
  • This information is for the entrance located at the rear of the hospital, along Dovehouse Street.
  • There is not a drop-off point at this entrance.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 116cm (3ft 10in).
  • There is an intercom.
  • The height of the intercom is 116cm (3ft 10in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 135cm (4ft 5in).
  • There is not a door release button when exiting.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 160cm.

You are on Lift (Wallace Wing Lift). Skip to the next section.

Lift (Wallace Wing Lift)

• There is a lift for public use.
• The lift is located to the left as you enter the Wallace Wing.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 6m (6yd 1ft) from the Wallace Wing Entrance - Automatic Doors.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, 1, 2, 3, and 4.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The visual contrast between the external lift controls and the control plate is high.
• The visual contrast between the external lift control plate and the wall is high.
• The clear door width is 99cm (3ft 3in).
• The dimensions of the lift are 115cm x 200cm (3ft 9in x 6ft 7in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is low to moderate.

You are on Other Floors (Wallace Wing Stairs). Skip to the next section.

Other Floors (Wallace Wing Stairs)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are G, 1, 2, 3, and 4.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are moderate to good.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 17:00.
• Tuesday 08:00 - 17:00.
• Wednesday 08:30 - 17:00.
• Thursday 08:30 - 17:00.
• Friday 08:30 - 17:00.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Outpatients). Skip to the next section.

Entrance (Outpatients)

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• Entrance Details View
  • This information is for the entrance located on the first floor of the Wallace Wing.
  • The entrance area/door is not clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 121cm (3ft 12in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 144cm.
  • There is a second set of doors.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 122cm.

You are on Reception (Outpatients). Skip to the next section.

Reception (Outpatients)

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• Reception View
  • The reception point is located on the first floor of the Wallace Wing.
  • The reception point is approximately 30m (32yd 2ft) from the Wallace Wing lift.
  • Clear signage for the reception area/desk is visible from the entrance.
  • There is step free access to the reception point, via lift.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a low section of the counter (76cm or below) available.
  • There is sufficient space to write or sign documents on the low section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing assistance system is signed.
  • Staff are trained to use the hearing system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are good.
• Comments View
  • Additional seating may be available in adjacent areas. However, this seating is limited at peak times.

You are on Inside Access. Skip to the next section.

Inside Access

• There is not level access once inside.
• There is not a hearing assistance system.
• This venue does not play background music.
• Wayfinding signage is available.
• Tactile signage is available.
• Some pictorial signage is available.
• The type of flooring in walkways and corridors is vinyl/laminate.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
• The lighting levels are varied.

You are on Level Change (Inside Access). Skip to the next section.

Level Change (Inside Access)

• There is a ramp/slope to access this area/service.
• The ramp/slope is located straight ahead on entering Main Outpatients.
• The ramp/slope is steep.
• The ramp/slope is permanent.
• There is a level landing at the top of the ramp/slope.
• There is a/are handrail(s) at the ramp.
• The handrail(s) is/are on both sides.
• The lighting levels at the ramp/slope are medium.

You are on Level Change (Rooms A to D). Skip to the next section.

Level Change (Rooms A to D)

• The ramp/slope is located to the left of reception.
• The ramp/slope is steep.
• The ramp/slope is permanent.
• There is not a level landing at the top of the ramp/slope.
• There is not a/are not handrail(s) at the ramp.
• The width of the ramp/slope is 141cm (4ft 8in).
• The lighting levels at the ramp/slope are medium.

You are on Consultation / Treatment Room (Consultation Room P). Skip to the next section.

Consultation / Treatment Room (Consultation Room P)

• There is / are 24 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room P Head And Neck.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Consultation Room F). Skip to the next section.

Consultation / Treatment Room (Consultation Room F)

• There is / are 24 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Room F.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• No tables are permanently fixed.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Oral Surgery Room). Skip to the next section.

Consultation / Treatment Room (Oral Surgery Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Oral Surgery Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is not a chair.
• No tables are permanently fixed.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Peak Times. Skip to the next section.

Peak Times

• Please note - Public areas may become crowded during peak times.

You are on Toilet with Adaptations (Wallace Wing First Floor Outpatients - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Wallace Wing First Floor Outpatients - Left Hand Transfer)

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• Location and Access View
  • This accessible toilet is located to the right after the ramp from the Outpatients waiting area towards Granard House.
  • This accessible toilet is approximately 20m (21yd 2ft) from the Wallace Wing Lift.
  • There is ramped/sloped access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is dementia friendly, written text, tactile and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door is light.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 80cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 150cm x 350cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 78cm.
  • The transfer space is obstructed by a female sanitary bin.
  • There is a flush, however it is not on the transfer side.
  • There is a spatula type lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and pedal bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 180cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is high.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is low.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is medium.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 98cm.

You are on Standard Toilet(s) (Wallace Wing First Floor - Outpatients). Skip to the next section.

Standard Toilet(s) (Wallace Wing First Floor - Outpatients)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Female and Male Toilet(s) View
  • The female and male toilet facilities that were surveyed are located on the right after the ramp after the Wallace Wing lift on the first floor.
  • The female and male toilets are approximately 15m (16yd 1ft) from the Wallace Wing lift.
  • Inside the venue, there is not level access to the female and male toilets.
  • An ambulant toilet with wall mounted grab rails is available.
  • Lighting levels are bright.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• Getting To and Getting Around link (new tab) - click here.
• Hospital Parking link (new tab) - click here.
• Hospital Entrances link (new tab) - click here.
• Hospital Public Toilets link (new tab) - click here.