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Patient Transport

The Royal Marsden, Fulham Road, London, SW3 6JJ

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Access Guide

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Getting To The Hospital (Royal Marsden Hospital)

  • By Road View
    • The hospital and the Marsden Wing entrance are located in Chelsea area of London and can be accessed via all major roads into the area.
      The hospital is located on the A308 Fulham Road.
      The accessible entrance is via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street. This is the turning to the right of the main building.
    • There is no parking for patients or visitors on the hospital site.
      There are some on-street Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays.
      The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
  • By Bus View
    • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital.
      Other routes stop nearby.
      All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest railway station is London Victoria.
      There are staff to assist with manual boarding ramps between the train and the platform at this station.
      There is level access between the platform and the street.
      Bus services connect with this station and there is a taxi rank.
  • By Underground View
    • The nearest underground station is South Kensington (District, Circle and Piccadilly lines).
      There is no step-free access from the platform to the street at this station.
      The station is approximately a 7 minute walk from the hospital.
      The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
  • Useful Links View

Getting Help and Assistance (Royal Marsden Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground level of the Chelsea Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Marsden Wing and Wallace Wing receptions.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Public Parking (On-Street Parking)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on along Dovehouse Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 191cm x 540cm (6ft 3in x 17ft 9in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.

Getting To (Patient Transport)

  • Patient Transport is/are located on the ground floor of the Wallace Wing.
  • Access to Patient Transport is via the Wallace Wing entrance.
  • Enter the hospital via the Wallace Wing - Accessible Entrance and go straight, passing the reception on the right. The entrance to Patient Transport is on the left.
  • There is step free access to Patient Transport.
  • Patient Transport is approximately 12m from the Wallace Wing entrance.
  • There are not resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Wallace Wing Entrance - Automatic Doors)

  • Entrance Details View
    • This information is for the entrance located at the rear of the hospital, along Dovehouse Street.
    • There is not a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 116cm (3ft 10in).
    • There is an intercom.
    • The height of the intercom is 116cm (3ft 10in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 135cm (4ft 5in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.

Opening Times (Patient Transport)

  • Monday 12:30 - 18:00.
  • Tuesday 12:30 - 18:00.
  • Wednesday 12:30 - 18:00.
  • Thursday 12:30 - 18:00.
  • Friday 12:30 - 18:00.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Patient Transport)

  • Department / Service Access View
    • Patient Transport is located directly in front of you as you enter the Wallace Wing via the accessible entrance.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are permanently held open.
    • The width of the door opening is 80cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 112cm (3ft 8in).
    • There is not a door release button when exiting.
    • There is level access throughout the department/service.
    • There is no clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a main reception and a waiting room/area.
    • A hearing assistance system is not available in the department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located within the Mulberry Coffee Shop.
    • There are not standard toilet facilities within this department/service.
    • Standard toilet facilities are located within the Mulberry Coffee Shop.

Reception

  • Reception View
    • The reception point is located ahead as you enter Patient Transport.
    • The reception point is approximately 1m (3ft 3in) from the Patient Transport entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is not a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is obstructed.
    • The type of flooring is vinyl/laminate.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There are seats with armrests on both sides.
    • All tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is not a red flashing fire alarm beacon within the waiting room / area.
    • There is not a television.
    • Vending machines are not available.
    • A water dispenser is not available.
    • There is not a play area or toys/books for a child to play with.
    • There is not space for an assistance dog to rest within the seating area.
    • Lighting levels are good.
  • Comments View
    • There is the main reception waiting area available to the left of the Patient Transport entrance.

Peak Times

  • Please note - Public areas may become crowded during peak times.

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