You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The hospital and the Marsden Wing entrance are located on the A308 Fulham Road. The accessible entrance, via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street, which is the turning to the right of the main building.
  • There is no parking for patients or visitors on the hospital site. There are some Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays. The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
• By Bus View
  • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital. Other routes stop nearby. All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
• By Train View
  • The nearest railway station is London Victoria. There are staff to assist with manual boarding ramps between the train and the platform at this station. There is level access between the platform and the street. Bus services connect with this station and there is also a taxi rank.
• By Underground View
  • The Nearest Underground Station is South Kensington (District, Circle and Piccadilly lines). There is no step free access from the platform to the street at this station. The station is approximately a 7 minute walk from the hospital. The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
• Useful Links View
  • The TFL Journey Planner tool allows users to plan suitable transport options, including specifying access requirements such as step free, minimum changes or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Chelsea Wing.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers do receive disability awareness / equality training.
• Hospital staff do receive disability awareness / equality training.
• Volunteers can be found at the Wallace Wing and Marsden Wing entrances.
• The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the Portering Service, through any of the service receptions.
• The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Royal Marsden Macmillan Hotline Service provides specialist advice and support to all Royal Marsden patients, their carers and hospital and community based doctors and nurses caring for Royal Marsden patients. The support is available 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
• Additional hospital services link (new tab) - click here.

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• Useful Links View
  • The Royal Marsden Macmillan Hotline link (new tab) - click here.

You are on Public Parking. Skip to the next section.

Public Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Dovehouse Street and Dudmaston Mews, off Dovehouse Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 185cm x 500cm.
  • The dimensions of the on street Blue Badge parking bays vary in size.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 4 hours Monday to Friday. At weekends there is no maximum length of time. only.
• On Street Standard Parking View
  • Standard on street parking is available.
• Public Car Park View
  • There is not a car park for public use within approximately 200m (219yd).
• Drop-off Point View
  • There is not a designated drop-off point.
• Comments View
  • There are 3 Blue Badge bays on Dovehouse Street and
  • 5 bays in Dudmaston Mews.
  • There are a small number of standard pay and display bays at weekends only in Dudmaston Mews and South Parade.
  • Other parking in the area is restricted to resident permit holders only, Monday to Friday from 8.30 - 18.30.
  • Please check signs for details.

You are on Getting To (Rehabilitation Therapy Services). Skip to the next section.

Getting To (Rehabilitation Therapy Services)

• Rehabilitation Therapy Services is/are located on the basement floor of the Chelsea Wing.
• Access to Rehabilitation Therapy Services is via the Wallace Wing - Accessible Entrance.
• Enter the hospital via the Wallace Wing - Accessible Entrance and go straight, passing the reception on the right. Enter the corridor that is on the left and continue up the steep slope. Go through the corridor entrance that is on the left and continue straight, passing the stairs on the left. Then go through the corridor entrance and continue to the end the corridor that is directly in front of you. Once at the end of this corridor, go up the steep slope and then go through the entrance that is on the right. Continue along this sloped corridor until you enter the Marsden Wing. Take the next right into the Chelsea Wing and then enter the lift lobby and take the lift to the basement floor. Exit the lift through the corridor entrance that is on the left. Then follow the corridor that is on the right and continue up the slight slope. Once at the top of the slope the entrance to Rehabilitation Therapy Services will be ahead and to the right.
• There is ramped/sloped and lift access to Rehabilitation Therapy Services.
• Rehabilitation Therapy Services is approximately 20m from the Chelsea Wing lifts.
• There are resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Wallace Wing Entrance - Accessible Entrance). Skip to the next section.

Outside Access (Wallace Wing Entrance - Accessible Entrance)

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• Entrance Details View
  • This information is for the entrance located on Dovehouse Street.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically (towards you).
  • The automatic door(s) is/are push pad activated.
  • The door(s) is/are double width.
  • The width of the door opening is 130cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically (towards you).
  • The door(s) is/are double width.
  • The width of the door opening is 162cm.
• Comments View
  • Access out of the standard hours is granted by using the intercom.
  • There are also revolving outer doors, 105cm wide which open into the same lobby before the second set of doors.
  • The wheelchairs are usually located in the lobby after the first set of doors.

You are on Other Floors (Chelsea Wing). Skip to the next section.

Other Floors (Chelsea Wing)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are B, G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are not provided on landings.
  • The lighting levels are good.
• Comments View
  • MB - Added new photos.

You are on Lift (Chelsea Wing). Skip to the next section.

Lift (Chelsea Wing)

• There is a lift for public use.
• The lift is located to the left after the slight ramp leading from the Marsden Wing to the Chelsea Wing.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 100m (109yd 1ft) from the Wallace Wing entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, 1, 2, 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 130cm.
• The dimensions of the lift are 135cm x 265cm.
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The lifts access the upper floors of both the Marsden Wing and the Chelsea Wing.
  • MB - Added inside lift photo.

You are on Opening Times (Rehabilitation Therapy Services). Skip to the next section.

Opening Times (Rehabilitation Therapy Services)

• Monday 08:30 - 16:30.
• Tuesday 08:30 - 16:30.
• Wednesday 08:30 - 16:30.
• Thursday 08:30 - 16:30.
• Friday 08:30 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Department / Service (Rehabilitation Therapy Services). Skip to the next section.

Department / Service (Rehabilitation Therapy Services)

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• Department / Service Access View
  • Rehabilitation Therapy Services is located on the basement floor of the Chelsea Wing.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) automatically (away from you).
  • The door(s) is/are single width with a locked extension leaf.
  • The width of the door opening is 89cm.
  • There is not a bell/buzzer.
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 99cm (3ft 3in).
  • There is a door release button when exiting.
  • The height of the door release button is 111cm (3ft 8in).
  • There is level access throughout the department/service.
  • There is no clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The department/service does not play background music.
  • The lighting levels are good.
• Department / Service Facilities View
  • This department/service has; a consultation room, ambulant toilet facilities for everyone and standard toilet facilities.
  • There are 1 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is available from another department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located on the ground floor of the Chelsea Wing.
  • There are standard toilet facilities within this department/service.

You are on Fitness Suite. Skip to the next section.

Fitness Suite

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• Access to Fitness Suite View
  • The fitness suite is located to the left as you enter Rehabilitation Therapy Services.
  • The fitness suite is 5m (5yd 1ft) from the Rehabilitation Therapy Services entrance.
  • There is level access to the fitness suite.
  • There are not doors into the fitness suite.
• Fitness Suite (General) View
  • Staff receive some training in assisting disabled people.
  • Training provided is bi-annual moving and handling training.
  • A portable hearing assistance system is not available for induction.
  • There is clear manoeuvring space between equipment.
  • There is level access to all of the equipment.
• Comments View
  • There is a 128cm wide opening to access this fitness suite.
  • There are chairs available.
  • The chairs are not adjustable.
  • The chairs have armrests.
  • There is a couch/bed.
  • The couch/bed is adjustable.

You are on Consultation / Treatment Room (Therapy Room). Skip to the next section.

Consultation / Treatment Room (Therapy Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Therapy Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) may be difficult to open.
• The width of the door opening is 86cm (2ft 10in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• All chairs have armrests available.
• All tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are good.

You are on Washroom (Bathroom). Skip to the next section.

Washroom (Bathroom)

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the department.
  • The washroom surveyed is located to the right as you enter Rehabilitation Therapy Services.
  • The washroom surveyed is approximately 4m from the Rehabilitation Therapy Services entrance.
  • There is step free access to the washroom surveyed once inside the department.
  • This washroom is shared.
  • There is pictorial and written or text signage on or near the washroom door.
  • The washroom door(s) open(s) inwards.
  • The door(s) is/are locked by a twist lock.
  • The door may be difficult to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The dimensions of the washroom are 186cm x 291cm (6ft 1in x 9ft 7in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is within reach and fully functional.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There are coat hooks at 170cm and 181cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 81cm.
  • As you face the wash basin the wall-mounted grab rails are on both sides.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 98cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 155cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 45cm (1ft 6in).
  • The toilet has a wall which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 96cm.
  • There is a flush on the transfer side.
  • There is no dropdown rail for the toilet.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 86cm.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is not a wheel in shower.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 55cm (1ft 10in).
  • The bath is not height adjustable.
  • The bath tap type is lever. It is a mixer tap.
  • There is a shower over/for the bath.
  • The shower head is hand held.
  • There are wall-mounted grab rails available for the bath.
  • A bath hoist is available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
  • The toilet seat colour contrast is good.
  • The colour contrast between the bath wall-mounted grab rails and wall is good.
  • The colour contrast between the washroom floor and walls is fair.
  • Lighting levels are good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Royal Marsden Main Building link (new tab) - click here.