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Rehabilitation Therapy Services

The Royal Marsden, Fulham Road, London, SW3 6JJ

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Access Guide

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Getting To The Hospital (Royal Marsden Hospital)

  • By Road View
    • The hospital and the Marsden Wing entrance are located in Chelsea area of London and can be accessed via all major roads into the area.
      The hospital is located on the A308 Fulham Road.
      The accessible entrance is via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street. This is the turning to the right of the main building.
    • There is no parking for patients or visitors on the hospital site.
      There are some on-street Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays.
      The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
  • By Bus View
    • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital.
      Other routes stop nearby.
      All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest railway station is London Victoria.
      There are staff to assist with manual boarding ramps between the train and the platform at this station.
      There is level access between the platform and the street.
      Bus services connect with this station and there is a taxi rank.
  • By Underground View
    • The nearest underground station is South Kensington (District, Circle and Piccadilly lines).
      There is no step-free access from the platform to the street at this station.
      The station is approximately a 7 minute walk from the hospital.
      The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
  • Useful Links View

Getting Help and Assistance (Royal Marsden Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground level of the Chelsea Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Marsden Wing and Wallace Wing receptions.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Public Parking (On-Street Parking)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on along Dovehouse Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 191cm x 540cm (6ft 3in x 17ft 9in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.

Getting To (Rehabilitation Therapy Services)

  • Rehabilitation Therapy Services is/are located on the basement floor of the Chelsea Wing.
  • Access to Rehabilitation Therapy Services is via the Wallace Wing - Accessible Entrance.
  • Enter the hospital via the Wallace Wing - Accessible Entrance and go straight, passing the reception on the right. Enter the corridor that is on the left and continue up the steep slope. Go through the corridor entrance that is on the left and continue straight, passing the stairs on the left. Then go through the corridor entrance and continue to the end the corridor that is directly in front of you. Once at the end of this corridor, go up the steep slope and then go through the entrance that is on the right. Continue along this sloped corridor until you enter the Marsden Wing. Take the next right into the Chelsea Wing and then enter the lift lobby and take the lift to the basement floor. Exit the lift through the corridor entrance that is on the left. Then follow the corridor that is on the right and continue up the slight slope. Once at the top of the slope the entrance to Rehabilitation Therapy Services will be ahead and to the right.
  • There is ramped/sloped and lift access to Rehabilitation Therapy Services.
  • Rehabilitation Therapy Services is approximately 20m from the Chelsea Wing lifts.
  • There are resting areas along the route.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Wallace Wing Entrance - Automatic Doors)

  • Entrance Details View
    • This information is for the entrance located at the rear of the hospital, along Dovehouse Street.
    • There is not a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 116cm (3ft 10in).
    • There is an intercom.
    • The height of the intercom is 116cm (3ft 10in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 135cm (4ft 5in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.

Lift (Chelsea Wing Lifts)

  • There is a lift for public use.
  • The lift is located to the left after the slight ramp leading from the Marsden Wing to the Chelsea Wing.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 90m (98yd 1ft) from the Wallace Wing Entrance - Automatic Doors.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B, G, 1, 2, and 3.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The visual contrast between the external lift controls and the control plate is medium.
  • The visual contrast between the external lift control plate and the wall is high.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 144cm x 267cm (4ft 9in x 8ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing assistance system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Other Floors (Chelsea Wing Stairs)

  • Stairs View
    • Signs indicating the location of the stairs are clearly visible from the entrance.
    • There are manual, double doors which may be difficult to open to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are B, G, 1, and 2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are not between the recommended 15cm and 18cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are moderate to good.

Opening Times (Rehabilitation Therapy Services)

  • Monday 08:30 - 16:30.
  • Tuesday 08:30 - 16:30.
  • Wednesday 08:30 - 16:30.
  • Thursday 08:30 - 16:30.
  • Friday 08:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Department / Service (Rehabilitation Therapy Services)

  • Department / Service Access View
    • Rehabilitation Therapy Services is located on the basement floor of the Chelsea Wing.
    • There is a/are door(s) leading into the department/service.
    • The door(s) open(s) automatically (away from you).
    • The door(s) is/are single width with a locked extension leaf.
    • The width of the door opening is 89cm.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 99cm (3ft 3in).
    • There is a door release button when exiting.
    • The height of the door release button is 111cm (3ft 8in).
    • There is level access throughout the department/service.
    • There is no clear signage on the department/service.
    • The type of flooring is vinyl/laminate.
    • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
    • There is some flooring in the department/service which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • The department/service does not play background music.
    • The lighting levels are good.
  • Department / Service Facilities View
    • This department/service has; a consultation room, ambulant toilet facilities for everyone and standard toilet facilities.
    • There are 1 consultation/treatment rooms in this department/service.
    • A hearing assistance system is not available in the department/service.
    • A mobile hoist is available from another department/service.
    • There are not accessible toilet facilities within the department/service.
    • Accessible toilet facilities are located on the ground floor of the Chelsea Wing.
    • There are standard toilet facilities within this department/service.

Fitness Suite

  • Access to Fitness Suite View
    • The fitness suite is located to the left as you enter Rehabilitation Therapy Services.
    • The fitness suite is 5m (5yd 1ft) from the Rehabilitation Therapy Services entrance.
    • There is level access to the fitness suite.
    • There are not doors into the fitness suite.
  • Fitness Suite (General) View
    • Staff receive some training in assisting disabled people.
    • Training provided is bi-annual moving and handling training.
    • A portable hearing assistance system is not available for induction.
    • There is clear manoeuvring space between equipment.
    • There is level access to all of the equipment.
  • Comments View
    • There is a 128cm wide opening to access this fitness suite.
    • There are chairs available.
    • The chairs are not adjustable.
    • The chairs have armrests.
    • There is a couch/bed.
    • The couch/bed is adjustable.

Consultation / Treatment Room (Therapy Room)

  • There is / are 1 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Therapy Room.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not height adjustable.
  • All chairs have armrests available.
  • All tables are permanently fixed.
  • There is not a hearing assistance system.
  • The room does not have background music playing.
  • There is not a red flashing fire alarm beacon within the room.
  • Lighting levels are good.

Washroom (Bathroom)

  • Washroom Details View
    • The washroom surveyed has a bath, a toilet and a wash basin.
    • There is/are 1 washroom(s) of this type in the department.
    • The washroom surveyed is located to the right as you enter Rehabilitation Therapy Services.
    • The washroom surveyed is approximately 4m from the Rehabilitation Therapy Services entrance.
    • There is step free access to the washroom surveyed once inside the department.
    • This washroom is shared.
    • There is pictorial and written or text signage on or near the washroom door.
    • The washroom door(s) open(s) inwards.
    • The door(s) is/are locked by a twist lock.
    • The door may be difficult to open.
    • The width of the door opening is 85cm (2ft 9in).
    • The dimensions of the washroom are 186cm x 291cm (6ft 1in x 9ft 7in).
    • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is an emergency pull cord alarm.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is not a red flashing fire alarm beacon within the washroom.
    • There are coat hooks at 170cm and 181cm from the floor.
    • There is a mirror.
    • There is not a tall mirror, with suitable specifications, for ease of use.
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The height of the wash basin is 81cm.
    • As you face the wash basin the wall-mounted grab rails are on both sides.
    • The tap type is lever. It is a mixer tap.
    • There is a soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 98cm.
    • There is a towel dispenser.
    • The towel dispenser cannot be reached from seated on the toilet.
    • The height of the towel dispenser is 155cm.
    • There is not a hand dryer.
    • Disposal facilities are available.
    • The washroom has a non-slip floor.
  • Toilet Details View
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • The toilet has a wall which can act as a back rest.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 96cm.
    • There is a flush on the transfer side.
    • There is no dropdown rail for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The height of the toilet roll holder is 86cm.
    • There is not a colostomy changing shelf for standing users next to the toilet.
  • Shower Details View
    • There is not a wheel in shower.
  • Bath Details View
    • There is a bath.
    • The height of the side of the bath from floor level is 55cm (1ft 10in).
    • The bath is not height adjustable.
    • The bath tap type is lever. It is a mixer tap.
    • There is a shower over/for the bath.
    • The shower head is hand held.
    • There are wall-mounted grab rails available for the bath.
    • A bath hoist is available.
  • Colour Contrast and Lighting View
    • The colour contrast between the external washroom door and wall is high.
    • The visual contrast between the internal washroom door and wall is high.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is high.
    • The toilet seat colour contrast is high.
    • The visual contrast between the bath wall-mounted grab rails and wall is high.
    • The visual contrast between the washroom floor and walls is medium.
    • Lighting levels are good.

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