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The Mulberry Tree Coffee Shop

The Royal Marsden, Fulham Road, London, SW3 6JJ

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Access Guide

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Getting To The Hospital (Royal Marsden Hospital)

  • By Road View
    • The hospital and the Marsden Wing entrance are located in Chelsea area of London and can be accessed via all major roads into the area.
      The hospital is located on the A308 Fulham Road.
      The accessible entrance is via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street. This is the turning to the right of the main building.
    • There is no parking for patients or visitors on the hospital site.
      There are some on-street Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays.
      The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
  • By Bus View
    • Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital.
      Other routes stop nearby.
      All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
    • There is not an onsite bus stop.
  • By Train View
    • The nearest railway station is London Victoria.
      There are staff to assist with manual boarding ramps between the train and the platform at this station.
      There is level access between the platform and the street.
      Bus services connect with this station and there is a taxi rank.
  • By Underground View
    • The nearest underground station is South Kensington (District, Circle and Piccadilly lines).
      There is no step-free access from the platform to the street at this station.
      The station is approximately a 7 minute walk from the hospital.
      The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
  • Useful Links View

Getting Help and Assistance (Royal Marsden Hospital)

  • To see the hospital map please click here (opens new tab).
  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the ground level of the Chelsea Wing.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
  • There are volunteers available for help and assistance at the hospital.
  • Volunteers can be found at the Marsden Wing and Wallace Wing receptions.
  • Documents are available in an alternative format and can be provided to include: Braille on request, large print on request, different languages on request and audio on request.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • Water bowls for assistance dogs are available on request.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact a member of staff.

Public Parking (On-Street Parking)

  • On Street Blue Badge Parking View
    • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
    • The on street Blue Badge parking bay(s) is/are located on along Dovehouse Street.
    • The dimensions of the on street Blue Badge parking bay(s) surveyed are 191cm x 540cm (6ft 3in x 17ft 9in).
    • There are not parking charges for the on street Blue Badge parking bay(s).
  • On Street Standard Parking View
    • Standard on street parking is available.
  • Public Car Park View
    • There is not a car park for public use within approximately 200m (219yd).
  • Drop-off Point View
    • There is not a designated drop-off point.

Getting To (The Mulberry Tree Coffee Shop)

  • The Mulberry Tree Coffee Shop is/are located to the right of the entrance foyer at the Wallace Wing entrance.
  • Access to the Mulberry Tree Coffee Shop is via the Wallace Wing entrance.
  • From the Wallace Wing entrance, go ahead past the reception desk. The Mulberry Tree Coffee Shop is then to the right, on the right of the Private Care Centre. There are no doors into the coffee shop.
  • There is step free access to the Mulberry Tree Coffee Shop.
  • The Mulberry Tree Coffee Shop is approximately 10m from the Wallace Wing entrance.
  • Wayfinding signage is not provided.
  • There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Wallace Wing Entrance - Automatic Doors)

  • Entrance Details View
    • This information is for the entrance located at the rear of the hospital, along Dovehouse Street.
    • There is not a drop-off point at this entrance.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a bell/buzzer.
    • The height of the bell/buzzer is 116cm (3ft 10in).
    • There is an intercom.
    • The height of the intercom is 116cm (3ft 10in).
    • There is a hand sanitiser.
    • The height of the hand sanitiser is 135cm (4ft 5in).
    • There is not a door release button when exiting.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 132cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.

Opening Times

  • Monday 07:30 - 19:00.
  • Tuesday 07:30 - 19:00.
  • Wednesday 07:30 - 19:00.
  • Thursday 07:30 - 19:00.
  • Friday 07:30 - 19:00.
  • Saturday 10:00 - 17:00.
  • Sunday 10:00 - 17:00.

Eating and Drinking

  • The following information is for the cafe.
  • Full table service is not available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 10m (10yd 2ft) from the Wallace Wing entrance.
  • The distance between the floor and the lowest table is 70cm (2ft 4in).
  • The distance between the floor and the highest table is 74cm (2ft 5in).
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is available.
  • Drinking straws are available.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Menus are wall only.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is drinks, light meals and snacks.
  • Comments View
    • Vending machines and a microwave are also available in this area.

Peak Times

  • Please note - Public areas may become crowded during peak times.

Entrance (Wallace Wing Shared Toilets Entrance)

  • Entrance Details View
    • This information is for the entrance located within the café to the right as you enter the Wallace Wing.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is a hand sanitiser.
    • There is not a door release button when exiting.
    • The main door(s) open(s) automatically (towards you).
    • The automatic door(s) is/are push pad activated.
    • The door(s) is/are single width.
    • The width of the door opening is 83cm.

Toilet with Adaptations (Wallace Wing - Right Hand Transfer 1)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within the café to the right as you enter the Wallace Wing. This is the toilet on the left.
    • This accessible toilet is approximately 15m from the Wallace Wing Entrance - Automatic Doors.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and Makaton signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 132cm x 215cm (4ft 4in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 78cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin and pedal bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 175cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • There is a lid attached to the toilet seat.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 86cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer requires hands to be inserted into the top.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 84cm (2ft 9in).
    • The visual contrast between the hand dryer and the wall is high.

Toilet with Adaptations (Wallace Wing - Right Hand Transfer 2)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located within the café to the right as you enter the Wallace Wing. This is the toilet on the right.
    • This accessible toilet is approximately 15m from the Wallace Wing Entrance - Automatic Doors.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and Makaton signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 85cm (2ft 9in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is high.
  • Toilet Features View
    • The dimensions of the accessible toilet are 134cm x 217cm (4ft 5in x 7ft 1in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 82cm.
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush on the transfer side.
    • There is a spatula type lever flush.
    • There is a dropdown rail on the transfer side.
    • The visual contrast between the dropdown rail(s) and wall is low.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The visual contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is high.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is low.
    • The contrast between the walls and floor is medium.
    • There is an emergency alarm.
    • The emergency alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are nappy/incontinence items bin disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 172cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is high.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 100cm (3ft 3in).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 97cm (3ft 2in).
    • The visual contrast between the hand dryer and the wall is low.

Standard Toilet(s)

  • Standard toilet facilities are not available.
  • Comments View
    • The accessible toilets near the coffee shop are for the use of all visitors.
    • There are female only standard toilets on the ground floor in Granard House and further male and female standard toilets near to the lifts in Chelsea Wing.

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