Access Guide
Getting To The Hospital
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By Road
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- The hospital and the Marsden Wing entrance are located on the A308 Fulham Road. The accessible entrance, via the Wallace Wing, and the Rapid Diagnostic and Assessment Centre are off Dovehouse Street, which is the turning to the right of the main building.
- There is no parking for patients or visitors on the hospital site. There are some Blue Badge bays in Dovehouse Street and Dudmaston Mews, which are limited to 4 hours on weekdays. The surrounding streets are in a resident parking zone and parking for non-residents is very limited.
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By Bus
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- Bus routes 14, 211, 345 and 414 travel along Fulham Road and have stops near to the hospital. Other routes stop nearby. All London buses are accessible to wheelchair users by motorised boarding ramp and have a designated area for wheelchair users.
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By Train
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- The nearest railway station is London Victoria. There are staff to assist with manual boarding ramps between the train and the platform at this station. There is level access between the platform and the street. Bus services connect with this station and there is also a taxi rank.
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By Underground
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- The Nearest Underground Station is South Kensington (District, Circle and Piccadilly lines). There is no step free access from the platform to the street at this station. The station is approximately a 7 minute walk from the hospital. The nearest underground stations with step-free access are Victoria (Victoria Line only) and Earls Court (District Line).
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Useful Links
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- The TFL Journey Planner tool allows users to plan suitable transport options, including specifying access requirements such as step free, minimum changes or maximum walking times.
- To view the web page described above click here (opens in new tab).
- TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
- To view the web page described above click here (opens in new tab).
Getting Help and Assistance
- There is a Patient Advice and Liaison Service (PALS) at the hospital.
- The Patient Advice and Liaison Service (PALS) is located on the ground floor of the Chelsea Wing.
- The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
- The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
- There are volunteers available for help and assistance at the hospital.
- Volunteers do receive disability awareness / equality training.
- Hospital staff do receive disability awareness / equality training.
- Volunteers can be found at the Wallace Wing and Marsden Wing entrances.
- The alternative formats documents can be provided in include; Braille on request, large print on request, different languages on request and audio on request.
- There is not an assistance dog toilet or toileting area on the hospital site.
- Water bowls for assistance dogs are available.
- BSL interpreters can be provided on request.
- Language interpreters can be provided on request.
- A mobility scooter charging point is not available at the hospital.
- Mobility aids are available to help patients move around and include; wheelchairs.
- To obtain mobility aids please contact the Portering Service, through any of the service receptions.
- The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Royal Marsden Macmillan Hotline Service provides specialist advice and support to all Royal Marsden patients, their carers and hospital and community based doctors and nurses caring for Royal Marsden patients. The support is available 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
- Additional hospital services link (new tab) - click here.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Dovehouse Street and Dudmaston Mews, off Dovehouse Street.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 185cm x 500cm (6ft 1in x 16ft 5in).
- The dimensions of the on street Blue Badge parking bays vary in size.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 4 hours Monday to Friday. At weekends there is no maximum length of time. only.
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On Street Standard Parking
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- Standard on street parking is available.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point
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- There is not a designated drop-off point.
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Comments
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- There are 3 Blue Badge bays on Dovehouse Street and
- 5 bays in Dudmaston Mews.
- There are a small number of standard pay and display bays at weekends only in Dudmaston Mews and South Parade.
- Other parking in the area is restricted to resident permit holders only, Monday to Friday from 8.30 - 18.30.
- Please check signs for details.
Getting To (Welfare Rights Service / Complex Discharge Team)
- Welfare Rights Service / Complex Discharge Team is/are located in the Wallace Wing main corridor.
- Access to Welfare Rights Service / Complex Discharge Team is via the Wallace Wing entrance.
- Enter via the Wallace Wing entrance, proceed past the reception and follow the steep ramp to the main corridor. Turn left at the top of the ramp, passing some stairs to the left and carry on through the open double doors. Welfare Rights Service / Complex Discharge Team is on the left.
- There is ramped/sloped access to Welfare Rights Service / Complex Discharge Team.
- Welfare Rights Service / Complex Discharge Team is approximately 30m from the Wallace Wing entrance.
- There is a/are manual, heavy, double door(s) between the Wallace Wing entrance and the department/service.
- Wayfinding signage is provided.
- There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
Outside Access (Wallace Wing Entrance - Accessible Entrance)
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Entrance Details
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- This information is for the entrance located on Dovehouse Street.
- The entrance area/door is clearly signed.
- There is step free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- Standard manual wheelchairs are available for people to borrow at this entrance.
- The main door(s) open(s) automatically (towards you).
- The automatic door(s) is/are push pad activated.
- The door(s) is/are double width.
- The width of the door opening is 130cm.
- There is a second set of doors.
- The door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 162cm.
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Comments
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- Access out of the standard hours is granted by using the intercom.
- There are also revolving outer doors, 105cm wide which open into the same lobby before the second set of doors.
- The wheelchairs are usually located in the lobby after the first set of doors.
Outside Access (Marsden Wing Entrance - Main Entrance)
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Entrance Details
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- This information is for the entrance located on Fulham Road.
- The entrance area/door is clearly signed.
- There is stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There is not a bell/buzzer.
- There is an intercom.
- The height of the intercom is 117cm (3ft 10in).
- There is not a hand sanitiser.
- There is not a door release button when exiting.
- The main door(s) open(s) by revolving.
- The door(s) may be difficult to open.
- The width of the door opening is 110cm.
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Step Details
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- The step(s) is/are located in front of the entrance.
- There is/are 14 step(s).
- The step(s) is/are clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides going up the step(s).
Opening Times
- Monday 08:00 - 16:00.
- Tuesday 08:00 - 16:00.
- Wednesday 08:00 - 16:00.
- Thursday 08:00 - 16:00.
- Friday 08:00 - 16:00.
- Saturday Closed.
- Sunday Closed.
Room / Area (Welfare Rights Service / Complex Discharge Team)
- There is / are 1 room(s) / area(s) available.
- The name / number of the room / area surveyed was; Welfare Rights Service / Complex Discharge Team.
- There is level access to the room / area.
- There is a/are door(s) into the room / area.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are heavy.
- The width of the door opening is 80cm (2ft 7in).
- The type of flooring is vinyl/laminate.
- There is not room for a wheelchair user to manoeuvre.
- There is a chair.
- No chairs are permanently fixed.
- The chair(s) is not/are not height adjustable.
- All chairs have armrests available.
- All tables are permanently fixed.
- The room / area does not have background music playing.
- There is a flashing fire alarm beacon within the room / area.
- Lighting levels are bright.
Peak Times
- Please note - Public areas may become crowded during peak times.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) within this venue designated for public use.
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Comments
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- The nearest accessible toilet is available at the Mulberry Tree Coffee Shop.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are not available.
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Comments
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- The nearest standard toilet is available at the Mulberry Tree Coffee Shop.
Related Access Guides
- To view other Detailed Access Guides that are related to this one please use the links below.
- The Royal Marsden Main Building link (new tab) - click here.