You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The Main Hospital Entrance is located off Downs Road and is approximately 1.5 miles south of Sutton town centre via the B2230 Brighton Road.
    If travelling via the M25 from the south, leave the M25 at Junction 8 and join the A217 to Sutton.
    Continue for approximately 8 miles until you reach a roundabout with a signpost for the B2230 Brighton Road to Sutton.
    Take the first turning on the right into Downs Road.
    The turning is just after a small humpback bridge and immediately before the pedestrian crossing.
    Continue over the crossroads.
    The Royal Marsden is the second turning on the left.
    For access to the Oak Cancer Centre and The Charles Wolfson Rapid Diagnostic Centre please use the Cotswold Road entrance, post code SM2 5NF.
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  • There are 2 car parks at the hospital for patients and visitors.
    The main car park is accessed via Downs Road.
    This car park is barrier ANPR operated and is available for appointments in the East Wing, West Wing or South Wing, for example Radiotherapy.
    The rear car park is accessed via Cotswold Road.
    This car park is ANPR operated without a barrier and is available for appointments in the Oak Cancer Centre, for example the Charles Wolfson Rapid Diagnostic Centre.
    There is designated accessible parking at both car parks.
    Blue Badge holders and participants of the Sunflower Scheme have free parking in both car parks and will need to register their Blue Badge or show a Sunflower badge or lanyard at the nearest main reception desk.
• By Bus View
  • London and local bus routes run close to the hospital or terminate nearby.
    Bus numbers may vary due to changes in routes.
    Currently, bus numbers 80, 280, 420 and S1 run along Brighton Road, Downs Road and Cotswold Road.
    They connect with Morden underground station (Northern Line), Sutton, Tooting, Redhill, and Banstead train stations. Please ask for the Downs Road stop.
    Bus numbers S3 and S4 stop in the hospital grounds, outside the Main Hospital Entrance.
    They run every 30 minutes (peak hours only).
    There is no Sunday service and both pass through Sutton town centre and stop at the train station.
    The S3 bus terminates at Worcester Park Station and the S4 at Roundshaw.
    There is a live bus information screen at a high level, located above the site map, just inside the Main Hospital Entrance.
  • There is an onsite bus stop.
  • There is an onsite bus stop located in front of the hospital's main entrance.
  • The onsite bus stop is sheltered, with bench seating available.
    There is space for a wheelchair next to the bench.
  • The onsite bus stop is approximately 10 metres from the Main Hospital Entrance.
    To access the entrance you will need to cross a dropped kerb and then there is level access.
• By Train View
  • The nearest train stations are Sutton and Belmont.
    
    Sutton Station: Served by trains running from London Victoria, London Bridge, London Blackfriars, London Kings Cross (First Capital Connect), Clapham Junction and Horsham, Sussex.
    For connecting services from the south coast, change at Horsham.
    For connecting services from West London, change at Wimbledon.
    The hospital is about 1.5 miles from Sutton station and is an uphill walk.
    The journey takes about 10 minutes by bus or taxi.
    
    Belmont Station: Served by trains on the London Victoria to Epsom Downs line.
    Belmont station is a quarter of a mile from the hospital.
    Trains run every hour and more frequently during peak travel times.
    There is no Sunday service.
    The walk from Belmont station is uphill.
• By Underground View
  • The nearest underground station is Morden (Northern Line).
    There is lift access at this station.
    The station is approximately 6 miles from the hospital.
• Useful Links View
  • The TFL journey planner helps to plan a journey using public transport, cycling and walking.
    Filters can be used to select options such as completely step-free or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the West Wing corridor, to the left off the hospital main entrance foyer.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found within the hospital main entrance foyer and at the Oak Cancer Centre Entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print, different languages and audio.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the porter service, through any of the service receptions.
• The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Hotline provides specialist advice and support to all Royal Marsden patients, their carers, and hospital and community-based doctors and nurses caring for Royal Marsden patients. You can call 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
• Additional hospital services link (new tab) - click here.

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• Useful Links View
  • Royal Marsden Macmillan Hotline link (new tab) - click here.

You are on Hospital Parking (Main Car Park). Skip to the next section.

Hospital Parking (Main Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right of the main hospital entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located outside the Main Hospital Entrance and the Radiotherapy Treatment entrance.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the Main Hospital Entrance.
• Comments View
  • There are 4 Blue Badge Bays at Level 3 of the car park.
    
  • There is a steep slope on the road and footpath between these bays and the Main Hospital Entrance.
    
  • This steep slope can be bypassed using the Radiotherapy entrance from the car park and taking Lift 9 to the basement level.
    
  • There is then level access on the basement corridor to access other services in the main building using Lift 7 to access the East Wing or Lift 1 or 2 to access the West Wing.
    
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  • There are 4 short-stay Blue Badge Bays to the right of the car park entrance barrier.
    
  • The short-stay bays are free for 30 minutes.
    
  • There is a level route between these bays and the Main Hospital Entrance.
    
  • Blue Badge holders and participants of the Sunflower Scheme have free parking and will need to register their Blue Badge or show a Sunflower badge or lanyard at the nearest main reception desks.

You are on Getting To (Minor Procedures Suite). Skip to the next section.

Getting To (Minor Procedures Suite)

• The Minor Procedures Suite is/are located on the second floor of the East wing.
• Access to the Minor Procedures Suite is via the Main Hospital Entrance.
• Enter via the Main Hospital Entrance and take a left past the transport desk. Enter through the double doors into the East Wing lift lobby area. Take the lift to the second floor and as you exit head through the double doors into the Bud Flanagan reception area. The Minor Procedures Suite is opposite the Bud Flanagan reception.
• There is step free access, via lift, to the Minor Procedures Suite.
• The Minor Procedures Suite is approximately 14m from the West Wing lift 1.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Hospital Entrance). Skip to the next section.

Outside Access (Main Hospital Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the Main Hospital Building off Downs Road.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 149cm (4ft 11in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 106cm (3ft 6in).
  • There is a door release button when exiting.
  • The height of the door release button is 106cm (3ft 6in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
• Comments View
  • Wheelchairs that are available to borrow are usually located after the first set of entrance doors.

You are on Other Floors (East Wing - Lifts 1 and 2). Skip to the next section.

Other Floors (East Wing - Lifts 1 and 2)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • The floors which are accessible by stairs are B, G, 1, 2, 3.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (East Wing - Lifts 1 and 2). Skip to the next section.

Lift (East Wing - Lifts 1 and 2)

• There is a lift for public use.
• The lift is located off the corridor signposted for the East and North Wings.
• Signs indicating the location of this lift are clearly visible from the entrance.
• The lift is approximately 20m (21yd 2ft) from the hospital main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, 1, 2, 3.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is good.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 114cm (3ft 9in).
• The dimensions of the lift are 145cm x 216cm (4ft 9in x 7ft 1in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is good.

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• Comments View
  • The lift described is Lift 1 and this is shown in photographs 1 to 4.
  • Lift 2 is also available around the corner to the right of Lift 1 and is shown in photographs 5 to 8.

You are on Opening Times. Skip to the next section.

Opening Times

• Access is by appointment only.

You are on Department / Service (Minor Procedures Suite). Skip to the next section.

Department / Service (Minor Procedures Suite)

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• Department / Service Access View
  • Minor Procedures Suite is located on the second floor in between Bud Flanagan east and Bud Flanagan west.
  • There is a/are door(s) leading into the department/service.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) may be difficult to open.
  • The width of the door opening is 128cm .
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 117cm (3ft 10in).
  • There is not an intercom.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 130cm (4ft 3in).
  • There is a door release button when exiting.
  • The height of the door release button is 116cm (3ft 10in).
  • There is level access throughout the department/service.
  • There is clear signage on the department/service.
  • The type of flooring is vinyl/laminate.
  • There is flooring in the department/service which is shiny and could cause issues with glare or look slippery to some people.
  • The department/service does play background music.
  • The lighting levels are moderate to good.
• Department / Service Facilities View
  • This department/service has; a consultation room, a main reception and standard toilet facilities.
  • There are 1 consultation/treatment rooms in this department/service.
  • A hearing assistance system is not available in the department/service.
  • A mobile hoist is not available on the department/service.
  • There are not accessible toilet facilities within the department/service.
  • Accessible toilet facilities are located along the ground floor corridor.
  • There are standard toilet facilities within this department/service.

You are on Reception (Minor Procedures Suite Reception). Skip to the next section.

Reception (Minor Procedures Suite Reception)

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• Reception View
  • The reception point is located to the right as you enter.
  • The reception point is approximately 1m (3ft 3in) from the department entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are moderate to good.
  • The height of the reception counter is low (76cm or lower) .
  • There is sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • There is not a hearing assistance system.
• Reception Waiting Area View
  • There is not a waiting area close to the reception point.

You are on Consultation / Treatment Room (Intrathecal and Sedation Room). Skip to the next section.

Consultation / Treatment Room (Intrathecal and Sedation Room)

• There is / are 1 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Intrathecal and Sedation Room.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are easy to open.
• The width of the door opening is 78cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is not a chair.
• No tables are permanently fixed.
• There is not a hearing assistance system.
• The room does not have background music playing.
• There is not a red flashing fire alarm beacon within the room.
• Lighting levels are moderate to good.

You are on Peak Times. Skip to the next section.

Peak Times

• Please note - Public areas may become crowded during peak times.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The shared toilet is located to the right as you enter.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 7m from the department entrance.
  • There is written text signage on or near the toilet door.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • The colour contrast between the internal toilet door(s) and wall(s) is good.
  • The colour contrast between the walls and floor is good.
  • The toilet seats have a good colour contrast.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 70cm.
  • The wash basin(s) tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser is located above the wash basin.
  • Lighting levels are moderate to good.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Royal Marsden Hospital Building link (new tab) - click here.