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Occupational Health

The Royal Marsden, Downs Road, Sutton, Surrey, SM2 5PT

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Access Guide

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Getting To The Hospital

  • By Road View
    • The Main Hospital Entrance is located off Downs Road and is approximately 1.5 miles south of Sutton town centre via the B2230 Brighton Road. If going via the M25 from the south leave the M25 at Junction 8 and join the A217 to Sutton. Continue for approximately eight miles until you reach a roundabout with a signpost for the B2230 Brighton Road to Sutton. Take the first turning on the right into Downs Road. The turning is just after a small hump back bridge and immediately before the pedestrian crossing. Continue over the crossroads. The Royal Marsden is the second turning on the left.
    • There is a car park on site for patients and visitors. Parking is limited and travelling by public transport is encouraged. There are car parking spaces for patients and visitors to be dropped off which include Blue Badge bays. All other parking is chargeable, including Blue Badge holders. Patients may be given free parking permits to cover the days of their treatment.
  • By Bus View
    • London and local bus routes run close to the hospital or terminate nearby. Bus numbers may vary due to changes in routes. Currently, bus numbers 80, 280, 420 and S1 run along Brighton Road, Downs Road and Cotswold Road. They connect with Morden underground station (Northern Line), and Sutton, Tooting, Redhill and Banstead train stations. You should ask for the Downs Road stop. Bus numbers S3 and S4 stop in the hospital grounds, outside the main entrance. They run every 30 minutes (peak hours only, no Sunday service) and both pass through Sutton town centre and stop at the train station. The S3 bus terminates at Worcester Park station and the S4 at Roundshaw. There is a live bus information screen at a high level, located above the site map, just inside the main entrance.
  • By Train View
    • The nearest train stations are; Sutton and Belmont.

      Sutton Station: served by trains running from London Victoria, London Bridge, London Blackfriars, London Kings Cross (First Capital Connect), Clapham Junction and Horsham, Sussex. For connecting services from the south coast, change at Horsham. For connecting services from West London, change at Wimbledon. The hospital is about a mile and a half from Sutton station and is an uphill walk. The journey takes about ten minutes by bus or taxi.

      Belmont Station: served by trains on the London Victoria to Epsom Downs line. Belmont station is a quarter of a mile from the hospital. Trains run every hour and more frequently during peak travel times. There is no Sunday service. The walk from Belmont station is also uphill.
  • By Underground View
    • The nearest underground station is Morden (Northern Line). There is lift access at this station. The station is approximately 6 miles from the hospital.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the West Wing corridor, to the left off the main entrance foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
  • The email address for the Patient Advice and Liaison Service (PALS) is patientcentre@rmh.nhs.uk.
  • There are not volunteers available for help and assistance at the hospital.
  • Hospital staff do receive disability awareness / equality training.
  • No hospital staff receive deaf awareness training.
  • The alternative formats documents can be provided in include; Braille on request, large print, different languages and audio.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the porter service, through any of the service receptions.
  • The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Hotline provides specialist advice and support to all Royal Marsden patients, their carers, and hospital and community-based doctors and nurses caring for Royal Marsden patients. You can call 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
  • Additional hospital services link (new tab) - click here.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the east of the main building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 480cm (11ft 10in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right of the Main Hospital Entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located outside the Main Hospital Entrance and the Radiotherapy Treatment entrance.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Main Hospital Entrance.
  • Comments View
    • There is a hatched zone around some of the Blue Badge bays.
    • There are 4 Blue Badge bays to the right of the car park entrance barrier. These bays are for short stay use only (up to 20 minutes).
    • Like the drop off bays, there is no charge to park in these spaces.
    • There is a level route between these bays and the Main Hospital Entrance.
    • There are 13 further Blue Badge bays in the main car park after the barrier.
    • These are in the first two sections to the right after the barrier.
    • There is a steep slope on the road and footpath between these bays and the Main Hospital Entrance.
    • The dropped kerb to access the footpath is uphill from the bays, so wheelchair users will probably need to use the roadway.
    • This steep slope can be bypassed using the Radiotherapy entrance from the car park and taking Lift 9 to the basement level.
    • There is then level access on the basement corridor to access other services in the main building using Lift 7 to access the East Wing or Lift 1 or 2 to access the West Wing.
    • There are 11 parent and child parking bays outside the entrance to the Oak Centre (photographs 7 and 8).
    • These are reserved for families attending day care appointments only in the Oak Centre.
    • A parking permit must be obtained from the Oak Centre reception and the car registration details recorded there.

Getting To (Occupational Health)

  • Occupational Health is/are located in Orchard House next to the North Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to Occupational Health is via the Hospital Main Entrance.
  • Enter via the Main Hospital Entrance, continue ahead and turn left down the corridor past the Friends of Marsden Charity Shop. Proceed through the doors towards the North Wing, passing the lifts to the left. Continue along the corridor down an easy slope until it levels out. Take the exit to the left leading outside, down an easy ramp and across the road. Proceed downhill on a moderate slope and join the pathway at the Blue Badge parking area. Enter Orchard House, turn right through the doors. Enter the doorway between the lift and the stairs. Occupational Health is located along the corridor.
  • There is step free access to Occupational Health.
  • Occupational Health is approximately 150m from the Hospital Main Entrance.
  • There is a/are manual, heavy, double door(s) between the Main Hospital Entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the main hospital building off Downs Road.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
  • Comments View
    • Wheelchairs available to borrow are usually located after the first set of entrance doors.

Outside Access (Occupational Health)

  • Entrance Details View
    • This information is for the entrance located towards the rear of the department facing the staff parking area.
    • The entrance area/door is clearly signed.
    • There is ramped/sloped and stepped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
    • There is a bell but it is not at a convenient height for wheelchair users to gain access.
    • There is a door release button at a convenient height for wheelchair users to exit.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 94cm.
  • Ramp/Slope Details View
    • The ramp/slope is located to the left when facing the entrance.
    • The ramp/slope gradient is steep.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides going up.
    • The width of the ramp is 110cm.
    • The ramp/slope bypasses bypass the step(s).
  • Step Details View
    • The step(s) is/are located in front of the entrance.
    • There is/are 4 step(s).
    • The step(s) is/are not clearly marked.
    • The step(s) is/are deep (18cm+).
    • There is a/are handrail(s) at the step(s).
    • The handrail(s) is/are on both sides going up.

Opening Times

  • Monday 08:30 - 16:30.
  • Tuesday 08:30 - 16:30.
  • Wednesday 08:30 - 16:30.
  • Thursday 08:30 - 16:30.
  • Friday 08:30 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Entrance (Occupational Health Entrance)

  • Entrance Details View
    • This information is for the entrance located in Orchard House on the ground floor.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are heavy.
    • The width of the door opening is 84cm.

Reception

  • Reception View
    • The reception point is located in the main corridor located towards the rear.
    • The reception point is approximately 18m (19yd 2ft) from the Occupational Health entrance.
    • Clear signage for the reception area/desk is not visible from the entrance.
    • There is step free access to the reception point.
    • There is a clear unobstructed route to the reception point.
    • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is high (110cm+).
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a low section of the counter (76cm or below) available.
    • The counter is staffed.
    • There is not a hearing assistance system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

Waiting Room / Area (Waiting Area)

  • There is a waiting room / area.
  • The waiting room / area is approximately 8m from the Occupational Health entrance.
  • There is not level access into the waiting room / area.
  • Waiting Area.
  • There is not a/are not door(s) into the waiting room / area.
  • The type of flooring is vinyl/laminate.
  • There is not a space for a wheelchair user to wait within the seating area.
  • No chairs are permanently fixed.
  • Chairs with armrests are not available.
  • No tables are permanently fixed.
  • Announcements are in person.
  • The waiting room / area does not have background music playing.
  • There is not a flashing fire alarm beacon within the waiting room / area.
  • There is not a television.
  • Vending machines are not available.
  • A water dispenser is not available.
  • There is not a play area or toys/books for a child to play with.
  • There is not space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.
  • Comments View
    • There is one seat before the steps that is accessible.
    • There are 4 deep steps with a handrail on both sides to access the waiting area as shown in photograph 3.
    • Additional seating may be available in adjacent areas. However, this seating is limited at peak times.

Consultation / Treatment Room (Consultation Room 1)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Consultation Room 1.
  • The consultation / treatment room is approximately 18m from the Occupational Health entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is not a bed / couch.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • A hoist is not available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Consultation / Treatment Room (Clinic Room 2)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; Clinic Room 2.
  • The consultation / treatment room is approximately 4m from the Occupational Health entrance.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 84cm (2ft 9in).
  • The type of flooring is vinyl/laminate.
  • There is not room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is not sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are some chairs with armrests available.
  • Some tables are permanently fixed.
  • A hoist is not available.
  • The room does not have background music playing.
  • There is not a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Peak Times

  • Please note - Public areas may become crowded during peak times.

Accessible Toilet

  • The nearest accessible toilet is located within the North Wing, close to the MRI Department.

Standard Toilet(s)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Shared Toilet(s) View
    • The shared toilets that were surveyed are located in the main corridor just before reception.
    • The shared toilet(s) is/are approximately 11m (12yd 1in) from the Occupational Health entrance.
    • Inside the venue, there is level access to the shared toilet(s).
    • An ambulant toilet with wall mounted grab rails is not available.
    • Lighting levels are bright.

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