You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The Main Hospital Entrance is located off Downs Road and is approximately 1.5 miles south of Sutton town centre via the B2230 Brighton Road.
    If travelling via the M25 from the south, leave the M25 at Junction 8 and join the A217 to Sutton.
    Continue for approximately 8 miles until you reach a roundabout with a signpost for the B2230 Brighton Road to Sutton.
    Take the first turning on the right into Downs Road.
    The turning is just after a small humpback bridge and immediately before the pedestrian crossing.
    Continue over the crossroads.
    The Royal Marsden is the second turning on the left.
    For access to the Oak Cancer Centre and The Charles Wolfson Rapid Diagnostic Centre please use the Cotswold Road entrance, post code SM2 5NF.
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  • There are 2 car parks at the hospital for patients and visitors.
    The main car park is accessed via Downs Road.
    This car park is barrier ANPR operated and is available for appointments in the East Wing, West Wing or South Wing, for example Radiotherapy.
    The rear car park is accessed via Cotswold Road.
    This car park is ANPR operated without a barrier and is available for appointments in the Oak Cancer Centre, for example the Charles Wolfson Rapid Diagnostic Centre.
    There is designated accessible parking at both car parks.
    Blue Badge holders and participants of the Sunflower Scheme have free parking in both car parks and will need to register their Blue Badge or show a Sunflower badge or lanyard at the nearest main reception desk.
• By Bus View
  • London and local bus routes run close to the hospital or terminate nearby.
    Bus numbers may vary due to changes in routes.
    Currently, bus numbers 80, 280, 420 and S1 run along Brighton Road, Downs Road and Cotswold Road.
    They connect with Morden underground station (Northern Line), Sutton, Tooting, Redhill, and Banstead train stations. Please ask for the Downs Road stop.
    Bus numbers S3 and S4 stop in the hospital grounds, outside the Main Hospital Entrance.
    They run every 30 minutes (peak hours only).
    There is no Sunday service and both pass through Sutton town centre and stop at the train station.
    The S3 bus terminates at Worcester Park Station and the S4 at Roundshaw.
    There is a live bus information screen at a high level, located above the site map, just inside the Main Hospital Entrance.
  • There is an onsite bus stop.
  • There is an onsite bus stop located in front of the hospital's main entrance.
  • The onsite bus stop is sheltered, with bench seating available.
    There is space for a wheelchair next to the bench.
  • The onsite bus stop is approximately 10 metres from the Main Hospital Entrance.
    To access the entrance you will need to cross a dropped kerb and then there is level access.
• By Train View
  • The nearest train stations are Sutton and Belmont.
    
    Sutton Station: Served by trains running from London Victoria, London Bridge, London Blackfriars, London Kings Cross (First Capital Connect), Clapham Junction and Horsham, Sussex.
    For connecting services from the south coast, change at Horsham.
    For connecting services from West London, change at Wimbledon.
    The hospital is about 1.5 miles from Sutton station and is an uphill walk.
    The journey takes about 10 minutes by bus or taxi.
    
    Belmont Station: Served by trains on the London Victoria to Epsom Downs line.
    Belmont station is a quarter of a mile from the hospital.
    Trains run every hour and more frequently during peak travel times.
    There is no Sunday service.
    The walk from Belmont station is uphill.
• By Underground View
  • The nearest underground station is Morden (Northern Line).
    There is lift access at this station.
    The station is approximately 6 miles from the hospital.
• Useful Links View
  • The TFL journey planner helps to plan a journey using public transport, cycling and walking.
    Filters can be used to select options such as completely step-free or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the West Wing corridor, to the left off the hospital main entrance foyer.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found within the hospital main entrance foyer and at the Oak Cancer Centre Entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print, different languages and audio.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the porter service, through any of the service receptions.
• The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Hotline provides specialist advice and support to all Royal Marsden patients, their carers, and hospital and community-based doctors and nurses caring for Royal Marsden patients. You can call 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
• Additional hospital services link (new tab) - click here.

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• Useful Links View
  • Royal Marsden Macmillan Hotline link (new tab) - click here.

You are on Hospital Parking (Main Car Park). Skip to the next section.

Hospital Parking (Main Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right of the main hospital entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located outside the Main Hospital Entrance and the Radiotherapy Treatment entrance.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the Main Hospital Entrance.
• Comments View
  • There are 4 Blue Badge Bays at Level 3 of the car park.
    
  • There is a steep slope on the road and footpath between these bays and the Main Hospital Entrance.
    
  • This steep slope can be bypassed using the Radiotherapy entrance from the car park and taking Lift 9 to the basement level.
    
  • There is then level access on the basement corridor to access other services in the main building using Lift 7 to access the East Wing or Lift 1 or 2 to access the West Wing.
    
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  • There are 4 short-stay Blue Badge Bays to the right of the car park entrance barrier.
    
  • The short-stay bays are free for 30 minutes.
    
  • There is a level route between these bays and the Main Hospital Entrance.
    
  • Blue Badge holders and participants of the Sunflower Scheme have free parking and will need to register their Blue Badge or show a Sunflower badge or lanyard at the nearest main reception desks.

You are on Getting To (Occupational Health). Skip to the next section.

Getting To (Occupational Health)

• Occupational Health is/are located in Orchard House next to the North Wing.
• Access to Occupational Health is via the Hospital Main Entrance.
• Enter via the Main Hospital Entrance, continue ahead and turn left down the corridor past the Friends of Marsden Charity Shop. Proceed through the doors towards the North Wing, passing the lifts to the left. Continue along the corridor down an easy slope until it levels out. Take the exit to the left leading outside, down an easy ramp and across the road. Proceed downhill on a moderate slope and join the pathway at the Blue Badge parking area. Enter Orchard House, turn right through the doors. Enter the doorway between the lift and the stairs. Occupational Health is located along the corridor.
• There is step free access to Occupational Health.
• Occupational Health is approximately 150m from the Hospital Main Entrance.
• There is a/are manual, heavy, double door(s) between the Main Hospital Entrance and the department/service.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

You are on Outside Access (Main Hospital Entrance). Skip to the next section.

Outside Access (Main Hospital Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the Main Hospital Building off Downs Road.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 149cm (4ft 11in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 106cm (3ft 6in).
  • There is a door release button when exiting.
  • The height of the door release button is 106cm (3ft 6in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
• Comments View
  • Wheelchairs that are available to borrow are usually located after the first set of entrance doors.

You are on Outside Access (Occupational Health). Skip to the next section.

Outside Access (Occupational Health)

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• Entrance Details View
  • This information is for the entrance located towards the rear of the department facing the staff parking area.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped and stepped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a bell but it is not at a convenient height for wheelchair users to gain access.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is a door release button at a convenient height for wheelchair users to exit.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 94cm.
• Ramp/Slope Details View
  • The ramp/slope is located to the left when facing the entrance.
  • The ramp/slope gradient is steep.
  • The ramp/slope is permanent.
  • There is a/are handrail(s) at the ramp.
  • The handrail(s) is/are on both sides going up.
  • The width of the ramp is 110cm.
  • The ramp/slope bypasses bypass the step(s).
• Step Details View
  • The step(s) is/are located in front of the entrance.
  • There is/are 4 step(s).
  • The step(s) is/are not clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 08:30 - 16:30.
• Tuesday 08:30 - 16:30.
• Wednesday 08:30 - 16:30.
• Thursday 08:30 - 16:30.
• Friday 08:30 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (Occupational Health Entrance). Skip to the next section.

Entrance (Occupational Health Entrance)

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• Entrance Details View
  • This information is for the entrance located in Orchard House on the ground floor.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • The main door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) is/are heavy.
  • The width of the door opening is 84cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located in the main corridor located towards the rear.
  • The reception point is approximately 18m (19yd 2ft) from the Occupational Health entrance.
  • Clear signage for the reception area/desk is not visible from the entrance.
  • There is step free access to the reception point.
  • There is a clear unobstructed route to the reception point.
  • There are windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is high (110cm+) .
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a low section of the counter (76cm or below) available.
  • The counter is staffed.
  • There is not a hearing assistance system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are provided in the reception area.

You are on Waiting Room / Area (Waiting Area). Skip to the next section.

Waiting Room / Area (Waiting Area)

• There is a waiting room / area.
• The waiting room / area is approximately 8m from the Occupational Health entrance.
• There is not level access into the waiting room / area.
• Waiting Area.
• There is not a/are not door(s) into the waiting room / area.
• The type of flooring is vinyl/laminate.
• There is not a space for a wheelchair user to wait within the seating area.
• No chairs are permanently fixed.
• Chairs with armrests are not available.
• No tables are permanently fixed.
• Announcements are in person.
• The waiting room / area does not have background music playing.
• There is not a flashing fire alarm beacon within the waiting room / area.
• There is not a television.
• Vending machines are not available.
• A water dispenser is not available.
• There is not a play area or toys/books for a child to play with.
• There is not space for an assistance dog to rest within the seating area.
• Lighting levels are bright.

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• Comments View
  • There is one seat before the steps that is accessible.
  • There are 4 deep steps with a handrail on both sides to access the waiting area as shown in photograph 3.
  • Additional seating may be available in adjacent areas. However, this seating is limited at peak times.

You are on Consultation / Treatment Room (Consultation Room 1). Skip to the next section.

Consultation / Treatment Room (Consultation Room 1)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Consultation Room 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• A hoist is not available.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Clinic Room 2). Skip to the next section.

Consultation / Treatment Room (Clinic Room 2)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; Clinic Room 2.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are heavy.
• The width of the door opening is 84cm (2ft 9in).
• The type of flooring is vinyl/laminate.
• There is not room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist is not available.
• There is not sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are some chairs with armrests available.
• Some tables are permanently fixed.
• The room does not have background music playing.
• There is not a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Peak Times. Skip to the next section.

Peak Times

• Please note - Public areas may become crowded during peak times.

You are on Accessible Toilet. Skip to the next section.

Accessible Toilet

• The nearest accessible toilet is located within the North Wing, close to the MRI Department.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in the main corridor just before reception.
  • The shared toilet(s) is/are approximately 11m (12yd 1in) from the Occupational Health entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are bright.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Royal Marsden Hospital Building link (new tab) - click here.