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PETCT Centre

The Royal Marsden, Downs Road, Sutton, Surrey, SM2 5PT

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Access Guide

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Getting To The Hospital

  • By Road View
    • The Main Hospital Entrance is located off Downs Road and is approximately 1.5 miles south of Sutton town centre via the B2230 Brighton Road. If going via the M25 from the south leave the M25 at Junction 8 and join the A217 to Sutton. Continue for approximately eight miles until you reach a roundabout with a signpost for the B2230 Brighton Road to Sutton. Take the first turning on the right into Downs Road. The turning is just after a small hump back bridge and immediately before the pedestrian crossing. Continue over the crossroads. The Royal Marsden is the second turning on the left.
    • There is a car park on site for patients and visitors. Parking is limited and travelling by public transport is encouraged. There are car parking spaces for patients and visitors to be dropped off which include Blue Badge bays. All other parking is chargeable, including Blue Badge holders. Patients may be given free parking permits to cover the days of their treatment.
  • By Bus View
    • London and local bus routes run close to the hospital or terminate nearby. Bus numbers may vary due to changes in routes. Currently, bus numbers 80, 280, 420 and S1 run along Brighton Road, Downs Road and Cotswold Road. They connect with Morden underground station (Northern Line), and Sutton, Tooting, Redhill and Banstead train stations. You should ask for the Downs Road stop. Bus numbers S3 and S4 stop in the hospital grounds, outside the main entrance. They run every 30 minutes (peak hours only, no Sunday service) and both pass through Sutton town centre and stop at the train station. The S3 bus terminates at Worcester Park station and the S4 at Roundshaw. There is a live bus information screen at a high level, located above the site map, just inside the main entrance.
  • By Train View
    • The nearest train stations are; Sutton and Belmont.

      Sutton Station: served by trains running from London Victoria, London Bridge, London Blackfriars, London Kings Cross (First Capital Connect), Clapham Junction and Horsham, Sussex. For connecting services from the south coast, change at Horsham. For connecting services from West London, change at Wimbledon. The hospital is about a mile and a half from Sutton station and is an uphill walk. The journey takes about ten minutes by bus or taxi.

      Belmont Station: served by trains on the London Victoria to Epsom Downs line. Belmont station is a quarter of a mile from the hospital. Trains run every hour and more frequently during peak travel times. There is no Sunday service. The walk from Belmont station is also uphill.
  • By Underground View
    • The nearest underground station is Morden (Northern Line). There is lift access at this station. The station is approximately 6 miles from the hospital.
  • Useful Links View

Getting Help and Assistance

  • There is a Patient Advice and Liaison Service (PALS) at the hospital.
  • The Patient Advice and Liaison Service (PALS) is located on the West Wing corridor, to the left off the main entrance foyer.
  • The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
  • The email address for the Patient Advice and Liaison Service (PALS) is [email protected]
  • There are not volunteers available for help and assistance at the hospital.
  • Hospital staff do receive disability awareness / equality training.
  • The alternative formats documents can be provided in include; Braille on request, large print, different languages and audio.
  • There is not an assistance dog toilet or toileting area on the hospital site.
  • No hospital staff receive deaf awareness training.
  • BSL interpreters can be provided on request.
  • Language interpreters can be provided on request.
  • A mobility scooter charging point is not available at the hospital.
  • Mobility aids are available to help patients move around and include; wheelchairs.
  • To obtain mobility aids please contact the porter service, through any of the service receptions.
  • The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Hotline provides specialist advice and support to all Royal Marsden patients, their carers, and hospital and community-based doctors and nurses caring for Royal Marsden patients. You can call 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
  • Additional hospital services link (new tab) - click here.

Hospital Parking

  • Parking View
    • The hospital does have a dedicated car park.
    • The car park is located to the east of the main building.
    • The car park type is open air/surface.
    • The car park does not have a height restriction barrier.
    • The car park does have a barrier control system.
    • Controls at the barrier are within the range of 100cm to 110cm.
    • The barrier controls/touchscreen can be reached from the car.
    • The car park surface is tarmac.
    • There is a/are clearly marked/signposted Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 10+ designated Blue Badge parking bay(s) within the hospital car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 360cm x 480cm (11ft 10in x 15ft 9in).
    • There is not a 120cm hatched zone around the Blue Badge parking bay(s).
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • Drop-off Point View
    • There is a designated drop-off point.
    • The drop-off point is located to the right of the Main Hospital Entrance.
    • There is not a dropped kerb from the drop-off point.
  • Paying View
    • There are parking charges for the hospital car park.
    • Payment signs are provided.
    • Payment signs are not clearly presented.
    • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
    • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
    • Parking is not free for Blue Badge holders.
    • Payment machines are located outside the Main Hospital Entrance and the Radiotherapy Treatment entrance.
    • There is a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • To see the hospital parking charges please click here (opens new tab).
  • Access to the Hospital View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The hospital entrance is clearly visible from the car park.
    • The nearest designated Blue Badge parking bay is approximately 25m (27yd 1ft) from the Main Hospital Entrance.
  • Comments View
    • There is a hatched zone around some of the Blue Badge bays.
    • There are 4 Blue Badge bays to the right of the car park entrance barrier. These bays are for short stay use only (up to 20 minutes).
    • Like the drop off bays, there is no charge to park in these spaces.
    • There is a level route between these bays and the Main Hospital Entrance.
    • There are 13 further Blue Badge bays in the main car park after the barrier.
    • These are in the first two sections to the right after the barrier.
    • There is a steep slope on the road and footpath between these bays and the Main Hospital Entrance.
    • The dropped kerb to access the footpath is uphill from the bays, so wheelchair users will probably need to use the roadway.
    • This steep slope can be bypassed using the Radiotherapy entrance from the car park and taking Lift 9 to the basement level.
    • There is then level access on the basement corridor to access other services in the main building using Lift 7 to access the East Wing or Lift 1 or 2 to access the West Wing.
    • There are 11 parent and child parking bays outside the entrance to the Oak Centre (photographs 7 and 8).
    • These are reserved for families attending day care appointments only in the Oak Centre.
    • A parking permit must be obtained from the Oak Centre reception and the car registration details recorded there.

Getting To (PET/CT Centre)

  • The PET/CT Centre is/are located on the first floor of the East Wing.
  • To see the hospital map please click here (opens new tab).
  • Access to the PET/CT Centre is via the Main Hospital Entrance.
  • Enter via the Main Hospital Entrance and continue ahead towards the main reception. Take the corridor to the right past the entrance to Outpatients. Continue along the corridor up the easy ramp. At the end of the corridor go through the single door on the left and take East Wing Lift 7 up to the first floor. Turn right as you exit the lift and go through the single door into a waiting area. The entrance to the PET/CT Centre is located immediately on the right.
  • There is ramped/sloped access to the PET/CT Centre.
  • The PET/CT Centre is approximately 90m from the Main Hospital Entrance.
  • There is a/are manual, heavy, single door(s) between the Main Hospital Entrance and the department/service.
  • Wayfinding signage is provided.
  • Dementia friendly signage is not provided.
  • There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
  • There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • Comments View
    • There is an easy ramp in the corridor leading to the lift, then level access by lift to the first floor.

Outside Access (Main Hospital Entrance)

  • Entrance Details View
    • This information is for the entrance located at the front of the main hospital building off Downs Road.
    • The entrance area/door is clearly signed.
    • There is step free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • Standard manual wheelchairs are available for people to borrow at this entrance.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 200cm.
  • Comments View
    • Wheelchairs available to borrow are usually located after the first set of entrance doors.

Other Floors (East Wing (Lift 7))

  • Stairs View
    • Signs indicating the location of the stairs are not clearly visible from the entrance.
    • There are manual, heavy, single doors to enter and exit the stairwell on all floors.
    • The floors which are accessible by stairs are B,G,1,2.
    • There are 15+ steps between floors.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The going of the step(s) is/are not between the recommended 30cm and 45cm.
    • The steps are clearly marked.
    • The steps do have handrails.
    • The steps have a handrail on the left going up.
    • Handrails are not at the recommended height (90cm-100cm).
    • Handrails do not cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do not extend horizontally beyond the first and last steps.
    • There is a landing.
    • Clear signs indicating the facilities on each floor of the building are provided on landings.
    • The lighting levels are good.

Lift (East Wing Lift 7)

  • There is a lift for public use.
  • The lift is located at the far end of the East Wing corridor from the Main Entrance Foyer.
  • Signs indicating the location of this lift are not clearly visible from the entrance.
  • The lift is approximately 80m (87yd 1ft) from the Hospital Main Entrance.
  • The lift is a standard lift.
  • Staff do not need to be notified for use of the lift.
  • The floors which are accessible by this lift are B,G,1,2.
  • There are manual, heavy, single doors to access the lift lobby on all floors.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • Lighting levels are at least 100 lux at floor level in the lift lobby.
  • The external controls for the lift are not within 90cm - 110cm from the floor.
  • The button to go up is 113cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is poor.
  • The clear door width is 89cm (2ft 11in).
  • The dimensions of the lift are 140cm x 112cm (4ft 7in x 3ft 8in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is a hearing loop system.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is low.

Opening Times

  • Monday 09:00 - 16:30.
  • Tuesday 09:00 - 16:30.
  • Wednesday 09:00 - 16:30.
  • Thursday 09:00 - 16:30.
  • Friday 09:00 - 16:30.
  • Saturday Closed.
  • Sunday Closed.

Entrance (PET/CT Centre Entrance)

  • Entrance Details View
    • This information is for the entrance located on the first floor of the East Wing.
    • The entrance area/door is clearly signed with the name of the service/department.
    • There is step free access at this entrance.
    • There is no hand sanitiser at this entrance.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are double width.
    • The door(s) is/are heavy.
    • The width of the door opening is 145cm.

Reception

  • Reception View
    • The reception point is located to the left of the waiting area, which is to the left after the PET/CT Centre entrance.
    • The reception point is approximately 5m (5yd 1ft) from the PET/CT Centre entrance.
    • The reception area/desk is clearly visible from the entrance.
    • There is step free access to the reception point.
    • There is not a clear unobstructed route to the reception point.
    • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
    • The reception counter is not placed in front of a background which is patterned.
    • The lighting levels at the reception point are good.
    • The height of the reception counter is low (76cm or lower).
    • There is sufficient space to write or sign documents on the counter.
    • There is a clear knee recess beneath the low section of the desk.
    • The counter is staffed.
    • There is a hearing assistance system.
    • The type of system is a portable loop.
    • The hearing system is available only on request.
    • The hearing assistance system is signed.
    • Staff are trained to use the system.
    • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
  • Reception Waiting Area View
    • There is a waiting area close to the reception point.
    • Access to the waiting area is unobstructed.
    • The type of flooring is vinyl/laminate.
    • There is not sufficient space for a wheelchair user to use the waiting area.
    • There is a mixture of seating with and without armrests.
    • No tables are permanently fixed.
    • The waiting room / area does not have background music playing.
    • There is a flashing fire alarm beacon within the waiting room / area.
    • There is a television.
    • Subtitles are not available.
    • Vending machines are not available.
    • A water dispenser is available.
    • There is not a play area or toys/books for a child to play with.
    • There is space for an assistance dog to rest within the seating area.
    • Lighting levels are bright.
  • Comments View
    • Additional seating may be available in adjacent areas. However, this seating is limited at peak times.

Consultation / Treatment Room (Uptake Room)

  • There is / are 6 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 6.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width with an open extension leaf.
  • The door(s) is/are light.
  • The width of the door opening is 125cm (4ft 1in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • A hoist can be brought in from another department.
  • There is sufficient space next to the bed/couch for a mobile hoist to operate.
  • There is a chair.
  • No chairs are permanently fixed.
  • The chair(s) is not/are not adjustable.
  • There are no chairs with armrests available.
  • All tables are permanently fixed.
  • The room does not have background music playing.
  • There is a flashing fire alarm beacon within the room.
  • Lighting levels are bright.

Consultation / Treatment Room (Scanning Room)

  • There is / are 2 consultation / treatment room(s) available.
  • The name / number of the room surveyed was; 1.
  • There is level access to the consultation / treatment room.
  • There is a/are door(s) into the consultation / treatment room.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 170cm (5ft 7in).
  • The type of flooring is vinyl/laminate.
  • There is room for a wheelchair user to manoeuvre.
  • There is a bed / couch.
  • The bed / couch is adjustable.
  • There is not a chair.
  • The room does have background music playing.
  • There is a flashing fire alarm beacon within the room.
  • Lighting levels are adjustable.
  • Comments View
    • Although the scanning bed is adjustable, it is not suitable for use with a mobile hoist.
    • Patients who are unable to transfer from a wheelchair onto the scanner would be transferred onto a trolley in one of the uptake rooms and then moved from the trolley onto the scanner.

Standard Changing Room

  • There is a/are standard changing room(s) available.
  • The standard changing room(s) surveyed is/are located next to the Uptake Room and Scanning Room.
  • The standard changing room(s) is/are approximately 20m (21yd 2ft) from the PET/CT Centre entrance.
  • The standard changing room(s) is/are approximately 5m (5yd 1ft) from the Scanning Room.
  • The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
  • There is level access to the standard changing room(s).

Peak Times

  • Please note - Public areas may become crowded during peak times.

Accessible Toilet (PET/CT Scanning Area)

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is located next to the Uptake Room.
    • This accessible toilet is approximately 15m (16yd 1ft) from the PET/CT Centre entrance.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a lever twist.
    • The door is light.
    • The width of the accessible toilet door is 85cm (2ft 9in).
    • The dimensions of the accessible toilet are 135cm x 240cm (4ft 5in x 7ft 10in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 75cm (2ft 6in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are female sanitary and general domestic waste disposal units.
    • There is a flashing fire alarm beacon within the cubicle.
    • There is a/are coat hook(s).
    • The coat hook is not within 120cm (3ft 11in) from floor level.
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is not a hand dryer.
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 100cm.
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the internal door and wall is good.
    • The contrast between the external door and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The toilet seat colour contrast is poor.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.

Standard Toilet(s)

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