You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The Main Hospital Entrance is located off Downs Road and is approximately 1.5 miles south of Sutton town centre via the B2230 Brighton Road.
    If travelling via the M25 from the south, leave the M25 at Junction 8 and join the A217 to Sutton.
    Continue for approximately 8 miles until you reach a roundabout with a signpost for the B2230 Brighton Road to Sutton.
    Take the first turning on the right into Downs Road.
    The turning is just after a small humpback bridge and immediately before the pedestrian crossing.
    Continue over the crossroads.
    The Royal Marsden is the second turning on the left.
    For access to the Oak Cancer Centre and The Charles Wolfson Rapid Diagnostic Centre please use the Cotswold Road entrance, post code SM2 5NF.
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  • There are 2 car parks at the hospital for patients and visitors.
    The main car park is accessed via Downs Road.
    This car park is barrier ANPR operated and is available for appointments in the East Wing, West Wing or South Wing, for example Radiotherapy.
    The rear car park is accessed via Cotswold Road.
    This car park is ANPR operated without a barrier and is available for appointments in the Oak Cancer Centre, for example the Charles Wolfson Rapid Diagnostic Centre.
    There is designated accessible parking at both car parks.
    Blue Badge holders and participants of the Sunflower Scheme have free parking in both car parks and will need to register their Blue Badge or show a Sunflower badge or lanyard at the nearest main reception desk.
• By Bus View
  • London and local bus routes run close to the hospital or terminate nearby.
    Bus numbers may vary due to changes in routes.
    Currently, bus numbers 80, 280, 420 and S1 run along Brighton Road, Downs Road and Cotswold Road.
    They connect with Morden underground station (Northern Line), Sutton, Tooting, Redhill, and Banstead train stations. Please ask for the Downs Road stop.
    Bus numbers S3 and S4 stop in the hospital grounds, outside the Main Hospital Entrance.
    They run every 30 minutes (peak hours only).
    There is no Sunday service and both pass through Sutton town centre and stop at the train station.
    The S3 bus terminates at Worcester Park Station and the S4 at Roundshaw.
    There is a live bus information screen at a high level, located above the site map, just inside the Main Hospital Entrance.
  • There is an onsite bus stop.
  • There is an onsite bus stop located in front of the hospital's main entrance.
  • The onsite bus stop is sheltered, with bench seating available.
    There is space for a wheelchair next to the bench.
  • The onsite bus stop is approximately 10 metres from the Main Hospital Entrance.
    To access the entrance you will need to cross a dropped kerb and then there is level access.
• By Train View
  • The nearest train stations are Sutton and Belmont.
    
    Sutton Station: Served by trains running from London Victoria, London Bridge, London Blackfriars, London Kings Cross (First Capital Connect), Clapham Junction and Horsham, Sussex.
    For connecting services from the south coast, change at Horsham.
    For connecting services from West London, change at Wimbledon.
    The hospital is about 1.5 miles from Sutton station and is an uphill walk.
    The journey takes about 10 minutes by bus or taxi.
    
    Belmont Station: Served by trains on the London Victoria to Epsom Downs line.
    Belmont station is a quarter of a mile from the hospital.
    Trains run every hour and more frequently during peak travel times.
    There is no Sunday service.
    The walk from Belmont station is uphill.
• By Underground View
  • The nearest underground station is Morden (Northern Line).
    There is lift access at this station.
    The station is approximately 6 miles from the hospital.
• Useful Links View
  • The TFL journey planner helps to plan a journey using public transport, cycling and walking.
    Filters can be used to select options such as completely step-free or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the West Wing corridor, to the left off the hospital main entrance foyer.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found within the hospital main entrance foyer and at the Oak Cancer Centre Entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print, different languages and audio.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the porter service, through any of the service receptions.
• The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Hotline provides specialist advice and support to all Royal Marsden patients, their carers, and hospital and community-based doctors and nurses caring for Royal Marsden patients. You can call 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
• Additional hospital services link (new tab) - click here.

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• Useful Links View
  • Royal Marsden Macmillan Hotline link (new tab) - click here.

You are on Hospital Parking (Main Car Park). Skip to the next section.

Hospital Parking (Main Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right of the main hospital entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located outside the Main Hospital Entrance and the Radiotherapy Treatment entrance.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the Main Hospital Entrance.
• Comments View
  • There are 4 Blue Badge Bays at Level 3 of the car park.
    
  • There is a steep slope on the road and footpath between these bays and the Main Hospital Entrance.
    
  • This steep slope can be bypassed using the Radiotherapy entrance from the car park and taking Lift 9 to the basement level.
    
  • There is then level access on the basement corridor to access other services in the main building using Lift 7 to access the East Wing or Lift 1 or 2 to access the West Wing.
    
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  • There are 4 short-stay Blue Badge Bays to the right of the car park entrance barrier.
    
  • The short-stay bays are free for 30 minutes.
    
  • There is a level route between these bays and the Main Hospital Entrance.
    
  • Blue Badge holders and participants of the Sunflower Scheme have free parking and will need to register their Blue Badge or show a Sunflower badge or lanyard at the nearest main reception desks.

You are on Getting To (PET/CT Centre). Skip to the next section.

Getting To (PET/CT Centre)

• The PET/CT Centre is/are located on the first floor of the East Wing.
• Access to the PET/CT Centre is via the Main Hospital Entrance.
• Enter via the Main Hospital Entrance and continue ahead towards the main reception. Take the corridor to the right past the entrance to Outpatients. Continue along the corridor up the easy ramp. At the end of the corridor go through the single door on the left and take East Wing Lift 7 up to the first floor. Turn right as you exit the lift and go through the single door into a waiting area. The entrance to the PET/CT Centre is located immediately on the right.
• There is ramped/sloped access to the PET/CT Centre.
• The PET/CT Centre is approximately 90m from the Main Hospital Entrance.
• There is a/are manual, heavy, single door(s) between the Main Hospital Entrance and the department/service.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.
• There is some flooring in corridors which includes patterns or colours which could be confusing or look like steps or holes to some people.

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• Comments View
  • There is an easy ramp in the corridor leading to the lift, then level access by lift to the first floor.

You are on Outside Access (Main Hospital Entrance). Skip to the next section.

Outside Access (Main Hospital Entrance)

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• Entrance Details View
  • This information is for the entrance located at the front of the Main Hospital Building off Downs Road.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is not a bell/buzzer.
  • There is an intercom.
  • The height of the intercom is 149cm (4ft 11in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 106cm (3ft 6in).
  • There is a door release button when exiting.
  • The height of the door release button is 106cm (3ft 6in).
  • Standard manual wheelchairs are available for people to borrow at this entrance.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 180cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 200cm.
• Comments View
  • Wheelchairs that are available to borrow are usually located after the first set of entrance doors.

You are on Other Floors (East Wing - Lift 7). Skip to the next section.

Other Floors (East Wing - Lift 7)

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• Stairs View
  • Signs indicating the location of the stairs are not clearly visible from the entrance.
  • There are manual, single doors which may be difficult to open to enter and exit the stairwell on all floors.
  • The floors which are accessible by stairs are B, G, 1, 2.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • The steps do have handrails.
  • The steps have a handrail on the left going up.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor of the building are provided on landings.
  • The lighting levels are good.

You are on Lift (East Wing - Lift 7). Skip to the next section.

Lift (East Wing - Lift 7)

• There is a lift for public use.
• The lift is located at the far end of the East Wing corridor from the main entrance foyer.
• Signs indicating the location of this lift are not clearly visible from the entrance.
• The lift is approximately 80m (87yd 1ft) from the hospital main entrance.
• The lift is a standard lift.
• Staff do not need to be notified for use of the lift.
• The floors which are accessible by this lift are B, G, 1, 2.
• There are manual, single doors which may be difficult to open to access the lift lobby on all floors.
• Clear signs indicating the facilities on each floor are provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are not within 90cm - 110cm from the floor.
• The external lift controls are between 91cm and 113cm high.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is poor.
• The clear door width is 89cm (2ft 11in).
• The dimensions of the lift are 140cm x 112cm (4ft 7in x 3ft 8in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Opening Times. Skip to the next section.

Opening Times

• Monday 09:00 - 16:30.
• Tuesday 09:00 - 16:30.
• Wednesday 09:00 - 16:30.
• Thursday 09:00 - 16:30.
• Friday 09:00 - 16:30.
• Saturday Closed.
• Sunday Closed.

You are on Entrance (PET/CT Centre Entrance). Skip to the next section.

Entrance (PET/CT Centre Entrance)

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• Entrance Details View
  • This information is for the entrance located on the first floor of the East Wing.
  • The entrance area/door is clearly signed with the name of the service/department.
  • There is step free access at this entrance.
  • There is no hand sanitiser at this entrance.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) is/are heavy.
  • The width of the door opening is 145cm.

You are on Reception. Skip to the next section.

Reception

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• Reception View
  • The reception point is located to the left of the waiting area, which is to the left after the PET/CT Centre entrance.
  • The reception point is approximately 5m (5yd 1ft) from the PET/CT Centre entrance.
  • The reception area/desk is clearly visible from the entrance.
  • There is step free access to the reception point.
  • There is not a clear unobstructed route to the reception point.
  • There are no windows, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
  • The reception counter is not placed in front of a background which is patterned.
  • The lighting levels at the reception point are good.
  • The height of the reception counter is low (76cm or lower) .
  • There is sufficient space to write or sign documents on the counter.
  • There is a clear knee recess beneath the low section of the desk.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop.
  • The hearing system is available only on request.
  • The hearing assistance system is signed.
  • Staff are trained to use the system.
  • Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the reception area.
• Reception Waiting Area View
  • There is a waiting area close to the reception point.
  • Access to the waiting area is unobstructed.
  • The type of flooring is vinyl/laminate.
  • There is not sufficient space for a wheelchair user to use the waiting area.
  • There is a mixture of seating with and without armrests.
  • No tables are permanently fixed.
  • The waiting room / area does not have background music playing.
  • There is a flashing fire alarm beacon within the waiting room / area.
  • There is a television.
  • Subtitles are not available.
  • Vending machines are not available.
  • A water dispenser is available.
  • There is not a play area or toys/books for a child to play with.
  • There is space for an assistance dog to rest within the seating area.
  • Lighting levels are bright.
• Comments View
  • Additional seating may be available in adjacent areas. However, this seating is limited at peak times.

You are on Consultation / Treatment Room (Uptake Room). Skip to the next section.

Consultation / Treatment Room (Uptake Room)

• There is / are 6 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 6.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with an open extension leaf.
• The door(s) is/are light.
• The width of the door opening is 125cm (4ft 1in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not adjustable.
• There are no chairs with armrests available.
• All tables are permanently fixed.
• The room does not have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are bright.

You are on Consultation / Treatment Room (Scanning Room). Skip to the next section.

Consultation / Treatment Room (Scanning Room)

• There is / are 2 consultation / treatment room(s) available.
• The name / number of the room surveyed was; 1.
• There is level access to the consultation / treatment room.
• There is a/are door(s) into the consultation / treatment room.
• The door(s) open(s) towards you (pull).
• The door(s) is/are double width.
• The door(s) is/are heavy.
• The width of the door opening is 170cm (5ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• There is not a chair.
• The room does have background music playing.
• There is a flashing fire alarm beacon within the room.
• Lighting levels are adjustable.

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• Comments View
  • Although the scanning bed is adjustable, it is not suitable for use with a mobile hoist.
  • Patients who are unable to transfer from a wheelchair onto the scanner would be transferred onto a trolley in one of the uptake rooms and then moved from the trolley onto the scanner.

You are on Standard Changing Room. Skip to the next section.

Standard Changing Room

• There is a/are standard changing room(s) available.
• The standard changing room(s) surveyed is/are located next to the Uptake Room and Scanning Room.
• The standard changing room(s) is/are approximately 20m (21yd 2ft) from the PET/CT Centre entrance.
• The standard changing room(s) is/are approximately 5m (5yd 1ft) from the Scanning Room.
• The standard changing room(s) is/are approximately 15m (16yd 1ft) from the reception desk.
• There is level access to the standard changing room(s).

You are on Peak Times. Skip to the next section.

Peak Times

• Please note - Public areas may become crowded during peak times.

You are on Accessible Toilet (PET/CT Scanning Area). Skip to the next section.

Accessible Toilet (PET/CT Scanning Area)

• Accessible toilet facilities are available.

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• Location and Access View
  • The toilet is not for the sole use of disabled people.
  • There is pictorial signage on or near the toilet door.
  • This accessible toilet is located next to the Uptake Room.
  • This accessible toilet is approximately 15m (16yd 1ft) from the PET/CT Centre entrance.
  • There is level access to this accessible toilet.
• Features and Dimensions View
  • This is a unisex toilet.
  • A key is not required for the accessible toilet.
  • The door opens outwards.
  • The door is locked by a lever twist.
  • The door is light.
  • The width of the accessible toilet door is 85cm (2ft 9in).
  • The dimensions of the accessible toilet are 135cm x 240cm (4ft 5in x 7ft 10in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 75cm (2ft 6in).
  • There is a dropdown rail on the transfer side.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • The tap type is lever.
  • There is a mixer tap.
  • There is an emergency alarm.
  • The emergency pull cord alarm is not fully functional.
  • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • Disposal facilities are available in the cubicle.
  • There is a/are female sanitary and general domestic waste disposal units.
  • There is a flashing fire alarm beacon within the cubicle.
  • There is a/are coat hook(s).
• Position of Fixtures View
  • Wall-mounted grab rails are available.
  • As you face the toilet the wall-mounted grab rails are on both sides.
  • There is not a shelf within the accessible toilet.
  • There is a mirror.
  • Mirrors are not placed at a lower level or at an angle for ease of use.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • There is not a hand dryer.
  • There is not a towel dispenser.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • There is a soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a wash basin.
  • The wash basin can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
• Colour Contrast and Lighting View
  • There is a high colour contrast between the internal door and wall.
  • The contrast between the external door and wall is good.
  • There is a good colour contrast between the dropdown rail(s) and wall.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The toilet seat colour contrast is poor.
  • The contrast between the walls and floor is good.
  • The lighting levels are bright.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilet facilities are available.
• Access to Standard Shared Toilet(s) View
  • The shared toilets that were surveyed are located in the waiting area.
  • The shared toilet(s) is/are approximately 2m (2yd 7in) from the PET/CT Centre entrance.
  • Inside the venue, there is level access to the shared toilet(s).
  • An ambulant toilet with wall mounted grab rails is not available.
  • Lighting levels are bright.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Royal Marsden Hospital Building link (new tab) - click here.