You are on Getting To The Hospital. Skip to the next section.

Getting To The Hospital

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• By Road View
  • The Main Hospital Entrance is located off Downs Road and is approximately 1.5 miles south of Sutton town centre via the B2230 Brighton Road.
    If travelling via the M25 from the south, leave the M25 at Junction 8 and join the A217 to Sutton.
    Continue for approximately 8 miles until you reach a roundabout with a signpost for the B2230 Brighton Road to Sutton.
    Take the first turning on the right into Downs Road.
    The turning is just after a small humpback bridge and immediately before the pedestrian crossing.
    Continue over the crossroads.
    The Royal Marsden is the second turning on the left.
    For access to the Oak Cancer Centre and The Charles Wolfson Rapid Diagnostic Centre please use the Cotswold Road entrance, post code SM2 5NF.
    .
  • There are 2 car parks at the hospital for patients and visitors.
    The main car park is accessed via Downs Road.
    This car park is barrier ANPR operated and is available for appointments in the East Wing, West Wing or South Wing, for example Radiotherapy.
    The rear car park is accessed via Cotswold Road.
    This car park is ANPR operated without a barrier and is available for appointments in the Oak Cancer Centre, for example the Charles Wolfson Rapid Diagnostic Centre.
    There is designated accessible parking at both car parks.
    Blue Badge holders and participants of the Sunflower Scheme have free parking in both car parks and will need to register their Blue Badge or show a Sunflower badge or lanyard at the nearest main reception desk.
• By Bus View
  • London and local bus routes run close to the hospital or terminate nearby.
    Bus numbers may vary due to changes in routes.
    Currently, bus numbers 80, 280, 420 and S1 run along Brighton Road, Downs Road and Cotswold Road.
    They connect with Morden underground station (Northern Line), Sutton, Tooting, Redhill, and Banstead train stations. Please ask for the Downs Road stop.
    Bus numbers S3 and S4 stop in the hospital grounds, outside the Main Hospital Entrance.
    They run every 30 minutes (peak hours only).
    There is no Sunday service and both pass through Sutton town centre and stop at the train station.
    The S3 bus terminates at Worcester Park Station and the S4 at Roundshaw.
    There is a live bus information screen at a high level, located above the site map, just inside the Main Hospital Entrance.
  • There is an onsite bus stop.
  • There is an onsite bus stop located in front of the hospital's main entrance.
  • The onsite bus stop is sheltered, with bench seating available.
    There is space for a wheelchair next to the bench.
  • The onsite bus stop is approximately 10 metres from the Main Hospital Entrance.
    To access the entrance you will need to cross a dropped kerb and then there is level access.
• By Train View
  • The nearest train stations are Sutton and Belmont.
    
    Sutton Station: Served by trains running from London Victoria, London Bridge, London Blackfriars, London Kings Cross (First Capital Connect), Clapham Junction and Horsham, Sussex.
    For connecting services from the south coast, change at Horsham.
    For connecting services from West London, change at Wimbledon.
    The hospital is about 1.5 miles from Sutton station and is an uphill walk.
    The journey takes about 10 minutes by bus or taxi.
    
    Belmont Station: Served by trains on the London Victoria to Epsom Downs line.
    Belmont station is a quarter of a mile from the hospital.
    Trains run every hour and more frequently during peak travel times.
    There is no Sunday service.
    The walk from Belmont station is uphill.
• By Underground View
  • The nearest underground station is Morden (Northern Line).
    There is lift access at this station.
    The station is approximately 6 miles from the hospital.
• Useful Links View
  • The TFL journey planner helps to plan a journey using public transport, cycling and walking.
    Filters can be used to select options such as completely step-free or maximum walking times.
  • To view the web page described above click here (opens in new tab).
  • TFL's Transport Accessibility website includes links to useful information such as maps and guides in different formats and up to date information on temporary lift and escalator closures.
  • To view the web page described above click here (opens in new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• To see the hospital map please click here (opens new tab).
• There is a Patient Advice and Liaison Service (PALS) at the hospital.
• The Patient Advice and Liaison Service (PALS) is located on the West Wing corridor, to the left off the hospital main entrance foyer.
• The telephone number for the Patient Advice and Liaison Service (PALS) is 0800 783 7176.
• The email address for the Patient Advice and Liaison Service (PALS) is [email protected].
• There are volunteers available for help and assistance at the hospital.
• Volunteers can be found within the hospital main entrance foyer and at the Oak Cancer Centre Entrance.
• Documents are available in an alternative format and can be provided to include: Braille on request, large print, different languages and audio.
• There is not an assistance dog toilet or toileting area on the hospital site.
• Water bowls for assistance dogs are available on request.
• BSL interpreters can be provided on request.
• Language interpreters can be provided on request.
• A mobility scooter charging point is not available at the hospital.
• Mobility aids are available to help patients move around and include; wheelchairs.
• To obtain mobility aids please contact the porter service, through any of the service receptions.
• The Royal Marsden Help Centre includes details of the PALS service and The Royal Marsden Macmillan Hotline Service. There are also links to patient guides and booklets which can be downloaded. The Hotline provides specialist advice and support to all Royal Marsden patients, their carers, and hospital and community-based doctors and nurses caring for Royal Marsden patients. You can call 24 hours a day, seven days a week on 020 8915 6899. Email contact details are also available for those who are not able to use the telephone service. Please see the website for further details.
• Additional hospital services link (new tab) - click here.

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• Useful Links View
  • Royal Marsden Macmillan Hotline link (new tab) - click here.

You are on Hospital Parking (Main Car Park). Skip to the next section.

Hospital Parking (Main Car Park)

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• Parking View
  • The hospital does have a dedicated car park.
  • The car park is located to the right of the main hospital entrance.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park does have a barrier control system.
  • The barrier controls/touchscreen can be reached from the car.
  • The car park surface is tarmac.
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 4 designated Blue Badge parking bay(s) within the hospital car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm (7ft 7in x 15ft 5in).
  • There is a 120cm hatched zone around the Blue Badge parking bay(s).
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
• Drop-off Point View
  • There is not a designated drop-off point.
• Paying View
  • There are parking charges for the hospital car park.
  • Payment signs are provided.
  • Payment signs are not clearly presented.
  • Payment signs are located at the entrance to the car park and at the payment machines in the car park.
  • Payment signs do not make it clear if parking charges apply to Blue Badge holders.
  • Parking is free for Blue Badge holders.
  • Payment machines are located outside the Main Hospital Entrance and the Radiotherapy Treatment entrance.
  • There is a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • To see the hospital parking charges please click here (opens new tab).
• Access to the Hospital View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The hospital entrance is clearly visible from the car park.
  • The nearest designated Blue Badge parking bay is approximately 50m (54yd 2ft) from the Main Hospital Entrance.
• Comments View
  • There are 4 Blue Badge Bays at Level 3 of the car park.
    
  • There is a steep slope on the road and footpath between these bays and the Main Hospital Entrance.
    
  • This steep slope can be bypassed using the Radiotherapy entrance from the car park and taking Lift 9 to the basement level.
    
  • There is then level access on the basement corridor to access other services in the main building using Lift 7 to access the East Wing or Lift 1 or 2 to access the West Wing.
    
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  • There are 4 short-stay Blue Badge Bays to the right of the car park entrance barrier.
    
  • The short-stay bays are free for 30 minutes.
    
  • There is a level route between these bays and the Main Hospital Entrance.
    
  • Blue Badge holders and participants of the Sunflower Scheme have free parking and will need to register their Blue Badge or show a Sunflower badge or lanyard at the nearest main reception desks.

You are on Outside Access (The Oak Centre Main Entrance). Skip to the next section.

Outside Access (The Oak Centre Main Entrance)

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• Entrance Details View
  • This information is for the entrance located in the South Wing, to the left of the Main Hospital Entrance.
  • The entrance area/door is clearly signed.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 100cm (3ft 3in).
  • There is not a door release button when exiting.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 140cm.
• Ramp/Slope Details View
  • The ramp/slope is located in front of the entrance and between the two sets of doors.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.

You are on Outside Access (The Oak Centre Out of Hours Entrance). Skip to the next section.

Outside Access (The Oak Centre Out of Hours Entrance)

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• Entrance Details View
  • This information is for the entrance located at the rear of the building, from the staff car park off Cotswold Road.
  • The entrance area/door is clearly signed.
  • There is step free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • There is an intercom at a convenient height for wheelchair users to gain access.
  • There is a hand sanitiser but it is not at a convenient height for wheelchair users.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 143cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 145cm.
• Comments View
  • This entrance is used for patients and visitors to McElwain Ward and the Teenage Cancer Trust Unit, when The Oak Centre Main Entrance and reception are closed.
  • Patients can be dropped off near this entrance via the staff car park, but patients and visitors cannot park in this area.
  • There are steep ramps on the route to this entrance through the hospital main building.

You are on Getting To (McElwain Ward). Skip to the next section.

Getting To (McElwain Ward)

• The McElwain Ward is/are located on the ground floor of The Oak Centre for Children and Young People.
• Access to the McElwain Ward is via the Oak Centre Main Entrance.
• Enter via The Oak Centre Main Entrance.
  Go through the double doors to the left of reception signed 'Daycare'.
  Continue ahead past the Parents' Lounge and through another set of double doors.
  At the end of the corridor the entrance to McElwain Ward is located on the left.
• There is step free access to the McElwain Ward.
• The McElwain Ward is approximately 50m from the Oak Centre Main Entrance.
• There is a/are manual, double door(s) which may be difficult to open between the Oak Centre Main Entrance and the department/service.
• There are not resting areas along the route.
• Wayfinding signage is provided.
• Dementia friendly signage is not provided.
• There is some flooring in corridors which is shiny and could cause issues with glare or look slippery to some people.

You are on Opening Times (Visiting Times). Skip to the next section.

Opening Times (Visiting Times)

• This ward is open 24 hours.

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• Comments View
  • Parents are allowed to stay on the ward with their children.

You are on Ward (McElwain Ward). Skip to the next section.

Ward (McElwain Ward)

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• Ward Information View
  • This is a/an Children's (1 - 16 years) ward.
  • This is a shared ward.
  • There is/are 3 bay(s) available.
  • There is/are 8 side room(s) available.
  • There is/are 18 bed(s) on this ward in total.
• Ward Access View
  • There is a/are door(s) leading into the ward.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 170cm (5ft 7in).
  • There is a hand sanitiser.
  • The height of the hand sanitiser is 110cm (3ft 7in).
  • There is a door release button when exiting.
  • The height of the door release button is 170cm (5ft 7in).
  • There is level access throughout the ward.
  • There is clear signage on the ward.
  • The type of flooring is vinyl/laminate.
  • There is some flooring on the ward which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
• Reception/Nurses' Station View
  • The height of the Nurses' Station desk is 114cm.
  • There is a lowered section.
  • The height of the lowered section of the desk is 76cm.
  • There is not a hearing assistance system available at the desk.
• Relatives' Room View
  • There is a relatives' room for the ward.
  • The width of the door opening into the relatives' room is over 75cm.
  • There is a clear turning space in the relatives' room.
  • There is a/are chair(s) with armrests available within the relatives' room.
• Example Side Room View
  • There are multiple side rooms available with accessible ensuites.
  • The side room surveyed does have an accessible ensuite.
  • The width of the door opening into the side room is over 75cm.
  • The side room surveyed does not have a ceiling track hoist.
  • There is sufficient space next to the bed for a mobile hoist to operate.
  • There is room for a wheelchair user to manoeuvre around the bed.
  • Bedside storage is available.
  • The colour contrast between the walls and the floor in the side room is good.
  • The lighting levels in the side room are adjustable.
  • The width of the door opening into the ensuite is over 75cm.
  • There is a clear unobstructed turning space within the ensuite.
  • The fixtures/facilities available in the ensuite include; a bath, a toilet and a wash basin.
  • The colour contrast between the walls and the floor in the ensuite is good.
  • The lighting levels in the ensuite are adjustable.
• Ward Features and Patient Facilities View
  • A hearing assistance system can be brought in from another department/ward.
  • The ward does not play background music.
  • There is a chair with armrests on both sides.
  • A mobile hoist is not available on the ward.
  • There are washroom facilities for patients on the ward.
  • There are toilet facilities for patients on the ward.
• Visitor Facilities View
  • There are no accessible toilet facilities on the ward for visitors.
  • Accessible toilet facilities for visitors are located off The Oak Centre Main Entrance foyer.
  • There are standard toilet facilities on the ward for visitors.

You are on Room / Area (Parents Lounge). Skip to the next section.

Room / Area (Parents Lounge)

• There is / are 1 room(s) / area(s) available.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width.
• The door(s) is/are light.
• The width of the door opening is 80cm (2ft 7in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is not a bed / couch.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• No tables are permanently fixed.
• The room / area does not have background music playing.
• There is a flashing fire alarm beacon within the room / area.
• Lighting levels are adjustable.

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• Comments View
  • This room is available for parents who have children in Daycare or McElwain Ward.
  • It is located off the corridor between the two units.

You are on Room / Area (Therapies Room). Skip to the next section.

Room / Area (Therapies Room)

• There is / are 1 room(s) / area(s) available.
• There is level access to the room / area.
• There is a/are door(s) into the room / area.
• The door(s) open(s) away from you (push).
• The door(s) is/are single width with a locked extension leaf.
• The door(s) is/are light.
• The width of the door opening is 88cm (2ft 11in).
• The type of flooring is vinyl/laminate.
• There is room for a wheelchair user to manoeuvre.
• There is a bed / couch.
• The bed / couch is adjustable.
• A hoist can be brought in from another department.
• There is sufficient space next to the bed/couch for a mobile hoist to operate.
• There is a chair.
• No chairs are permanently fixed.
• The chair(s) is not/are not height adjustable.
• There are no chairs with armrests available.
• The room / area does not have background music playing.
• There is a flashing fire alarm beacon within the room / area.
• Lighting levels are adjustable.

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• Comments View
  • This room is used for group and individual sessions with Speech Therapists, Occupational Therapists and Physiotherapists.
  • This room is used by patients of Daycare and McElwain Ward.

You are on Washroom (Room 12 Ensuite - Bathroom). Skip to the next section.

Washroom (Room 12 Ensuite - Bathroom)

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• Washroom Details View
  • The washroom surveyed has a bath, a toilet and a wash basin.
  • There is/are 8 washroom(s) of this type in the ward.
  • The washroom surveyed is located off side room 12.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is shared.
  • There is no additional signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door is easy to open.
  • The width of the door opening is 85cm (2ft 9in).
  • The dimensions of the washroom are 308cm x 225cm (10ft 1in x 7ft 5in).
  • The washroom does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is an emergency pull cord alarm.
  • The emergency pull cord alarm is tied up and out of reach (higher than 10cm (4") from floor).
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 173cm from the floor.
  • There is a mirror.
  • There is a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 78cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 86cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 141cm.
  • There is not a hand dryer.
  • Disposal facilities are available.
  • There is a/are female sanitary and clinical waste disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 43cm (1ft 5in).
  • The cistern is not close coupled and no padded back rest is provided.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 95cm.
  • There is a flush on the transfer side.
  • There is a dropdown rail on the transfer side.
  • As you face the toilet the wall-mounted grab rails are on the left.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 69cm.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 86cm.
  • The shelf is located where it is reachable.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Bath Details View
  • There is a bath.
  • The height of the side of the bath from floor level is 48cm (1ft 7in).
  • The bath is not height adjustable.
  • The bath tap type is lever. It is a mixer tap.
  • There is a shower over/for the bath.
  • The shower head is hand held.
  • There are not wall-mounted grab rails available for the bath.
  • A bath hoist is not available.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The colour contrast between the dropdown rail(s) and wall is fair.
  • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are moderate to good.

You are on Washroom (Shower Room). Skip to the next section.

Washroom (Shower Room)

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• Washroom Details View
  • The washroom surveyed has a wheel in shower, a toilet and a wash basin.
  • There is/are 1 washroom(s) of this type in the ward.
  • The washroom surveyed is located along the ward corridor.
  • There is step free access to the washroom surveyed once inside the ward.
  • This washroom is shared.
  • There is written or text signage on or near the washroom door.
  • The washroom door(s) open(s) outwards.
  • The door(s) is/are locked by a twist lock.
  • The door is easy to open.
  • The width of the door opening is 86cm (2ft 10in).
  • The dimensions of the washroom are 278cm x 255cm (9ft 1in x 8ft 4in).
  • The washroom does have an unobstructed minimum turning space of 150cm x 150cm.
  • There is not an emergency pull cord alarm.
  • There is not a red flashing fire alarm beacon within the washroom.
  • There is a/are coat hook(s) 155cm from the floor.
  • There is a mirror.
  • There is not a tall mirror, with suitable specifications, for ease of use.
  • There is a wash basin.
  • The wash basin cannot be reached from seated on the toilet.
  • The height of the wash basin is 87cm.
  • There are no wall-mounted grab rails for the wash basin.
  • The tap type is lever. It is a mixer tap.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 94cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The height of the towel dispenser is 129cm.
  • There is a hand dryer.
  • The hand dryer requires hands to be inserted into the top.
  • The height of the hand dryer is 88cm.
  • Disposal facilities are available.
  • There is a/are female sanitary and general waste (with lid) disposal units.
  • The washroom has a non-slip floor.
• Toilet Details View
  • The height of the toilet seat above floor level is 44cm (1ft 5in).
  • The toilet has a covered cistern which can act as a back rest.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 104cm.
  • There is a flush on the transfer side.
  • There is no dropdown rail for the toilet.
  • There are no wall-mounted grab rails for the toilet.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The height of the toilet roll holder is 92cm.
  • There is not a shelf next to the toilet.
  • There is not a colostomy changing shelf for standing users next to the toilet.
• Shower Details View
  • There is a wheel in shower.
  • The shower does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The shower head height is fixed.
  • The shower control type is twist/turn.
  • There is no seat for the shower.
  • There are not wall-mounted grab rails available for the shower.
• Colour Contrast and Lighting View
  • The colour contrast between the external washroom door and wall is good.
  • The colour contrast between the internal washroom door and wall is good.
  • The toilet seat colour contrast is poor.
  • The colour contrast between the washroom floor and walls is good.
  • Lighting levels are moderate to good.
• Comments View
  • There is a flip-down baby changing table.
    
  • The height of the table is 91cm.

You are on Peak Times. Skip to the next section.

Peak Times

• Please note - Public areas may become crowded during peak times.

You are on Related Access Guides. Skip to the next section.

Related Access Guides

• To view other Detailed Access Guides that are related to this one please use the links below.
• The Royal Marsden Hospital Building link (new tab) - click here.
• The Oak Centre for Children and Young People at The Royal Marsden link (new tab) - click here.