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Café Royale

The Royal Orthopaedic Hospital, Bristol Road South, Northfield, Birmingham, B31 2AP

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Access Guide

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Getting To (Café Royale)

Parking (Car Park A)

  • Car Park View
    • The car park is located at the Gate A entrance.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 4 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 254cm (width) x 454cm (depth).
    • There are no hatched/marked zones.
    • The dimensions of the designated Blue Badge parking bays vary in size.
    • The nearest designated bay is 25m from the Gate A - Courtyard Gardens entrance.
    • The most accessible route from the Blue Badge parking has a very easy slope and bollards.
    • There is no dropped kerb from the designated Blue Badge parking.
  • Charges and Restrictions View
    • This car park is for staff, Blue Badge holders and visitors only.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Clearly presented parking signs are available.
    • Payment machines are located adjacent to the Gate A - Courtyard Gardens entrance.
    • There is not a payment machine with controls at a suitable height for a wheelchair user.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • On-street Parking View
    • On-street standard parking is available.
    • The on-street designated Blue Badge parking bays are located Bristol Road.
    • The Blue Badge bays are clearly marked.

Entrance (Gate A - Courtyard Gardens Entrance)

  • This entrance is located adjacent to the public parking at gate A.
  • The approach to the entrance has bollards.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 130cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Lift (Café Royale / Ward 4)

  • The lift surveyed is located in the corridor between the Café Royale entrance and Ward 4.
  • The distance from the Café Royale entrance is 12m.
  • The most accessible route to the lift has step-free level access and doors permanently held open.
  • The ground, first and second floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast and tactile markings.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 132cm.
  • The internal dimensions of the lift are 144cm (width) x 293cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator and an audible announcer.
  • Lighting levels were even at the time of the survey.
  • There are other lifts available at this location which are of a similar size.

Eating and Drinking (Café Royale)

  • Location and Access View
    • Café Royale is located on the first floor of the Royal Orthopaedic Hospital.
    • The most accessible route has a lift, a slight ramp or slope and doors permanently held open.
    • There is step-free level access into this area.
  • Service View
    • This area has a counter where food and drink can be ordered, a self service counter, staff who can provide assistance with ordering and designated seating.
    • Full table service is available on request only.
    • Menus are digital.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The payment counter was surveyed.
    • The counter is located to the right as you enter Café Royale.
    • There is step-free level access to the counter.
    • The height of the counter is 97cm.
    • There is not a lowered section at the counter.
    • The height of the self service counter is 91cm.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny.
    • The walls and floor have a high visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Furniture available in this area includes: tables and booths.
    • Some chairs are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Toilet and Changing Facilities (Café Royale)

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left of the seating area.
    • The toilet with adaptations has a right hand transfer space.
    • The male and female step-free standard toilet facilities are located to the left of the seating area.

Counter (Take Away Counter)

  • The counter is located to the right of the Café Royale entrance.
  • The distance from the Café Royale / Ward 4 lift is 19m.
  • The most accessible route to the counter has doors permanently held open.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • There is background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: high stools.
  • Furniture available in this area includes: high tables.

Toilet with Adaptations (Right Hand Transfer)

  • Location and Access View
    • The toilet surveyed is located within Café Royale, to the left of the seating area.
    • The distance from the Café Royale entrance is 10m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 87cm.
    • The door has a locking handle.
    • Internally the door has a high visual contrast.
    • There is a grab rail on the internal door with a low visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 121cm (width) x 371cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 82cm (from the side of the toilet pan).
    • There is a lever flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 93cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 123cm from the floor.
    • There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
    • The towel dispenser has a medium visual contrast.
    • The towel dispenser is 115cm from the floor.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is no mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin, a pedal bin and a clinical waste bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 82cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.