You are on Overview. Skip to the next section.

Overview

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• About View
  • The venue is a supermarket.
  • Services and facilities available in the venue include: Costa Coffee shop, photo booth, Coinstar, adapted trolleys, wheelchairs and mobility scooters to borrow.
  • View information on opening times.
• Parking and Public Transport View
  • The venue has its own car park, with Blue Badge parking available.
  • There is a drop-off point.
  • The nearest train station is Tilbury Town.
  • This station has step-free access.
  • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • The most accessible entrance is also the main entrance.
  • There is step-free level access throughout all areas.
  • There are no doors along circulation routes.
• Getting Help and Assistance View
  • Seating is available.
  • There is a fixed hearing assistance system.
  • You can borrow or hire the following equipment: a manual wheelchair and a mobility scooter.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • The toilets with adaptations are located straight ahead as you enter the store.
  • The toilets with adaptations have a transfer space on both sides.
  • Ambulant toilet facilities are located within the standard toilet facilities.
  • Female and male step-free standard toilet facilities are located ahead as you enter the store.
• Changing Facilities View
  • Parent and baby changing facilities are located within one of the toilets with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Car Park View
  • The car park is located in front and to the right hand side of the store entrance.
  • The car park is open air/surface.
  • The car park surface consists of tarmac.
  • There are 20+ designated Blue Badge parking bays available.
  • The Blue Badge bays are signposted and have markings which are faded.
  • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
  • There is a marked zone to both sides but not at the rear.
  • The width of the marked zone is 130cm.
  • The nearest designated bay is 12m from the store entrance.
  • The most accessible route from the Blue Badge parking has step-free level access.
  • There is a dropped kerb with tactile paving from the designated Blue Badge parking.
• Charges and Restrictions View
  • Parking is free for all users.
• Electric Vehicle Charging Points View
  • Electric Vehicle charging points are not available.
• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located to the right of the entrance.
  • There is a dropped kerb without tactile paving from the drop-off point.

You are on ATMs (External). Skip to the next section.

ATMs (External)

• The ATMs are located to the left of the store entrance.
• The ATMs are clearly signed.
• The approach to the ATMs has bollards.
• There are no Talking ATMs available.
• Headphones for ATMs cannot be provided.
• The ATM surveyed was a cash withdrawal machine.
• The height of the ATM features vary between 90cm and 116cm.
• There is not a lowered ATM available.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located to the right hand side of the store.
• The approach to the entrance has bollards.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double automatic doors.
• The doors open by sliding.
• The width of the opening is 155cm.
• There is a small lip on the threshold of the opening.
• The doors have a low colour contrast.
• There are security barriers at the entrance.
• The maximum width between them is 195cm.
• There are automatic barriers at the entrance to the main store with a 200cm opening.

You are on Getting Around (Shop Floor). Skip to the next section.

Getting Around (Shop Floor)

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• Access View
  • There is step-free level access throughout all areas.
• Circulation View
  • There are no doors along circulation routes.
  • Access throughout may include permanent physical obstructions and moveable physical obstructions.
  • The contrast between the walls and floor varies between low and high along circulation routes.
  • The flooring is shiny.
  • There is background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels vary due to the size of the space.

You are on Eating and Drinking (Costa Coffee). Skip to the next section.

Eating and Drinking (Costa Coffee)

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• Location and Access View
  • to the left as you enter the Asda store.
  • The most accessible route has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access into this area.
  • There is open plan access.
• Order and Payment View
  • This area has a counter where food and drink can be ordered.
  • The service counter was surveyed.
  • The counter is located to the right as you enter Costa Coffee.
  • There is step-free level access to the counter.
  • The height of the counter is 95cm.
  • There is not a lowered section at the counter.
  • The counter has a television and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 112cm.
  • The payment machine is portable.
  • The hearing assistance system is located at the payment till.
• Service View
  • This area also has staff who can provide assistance with ordering.
  • Full table service is available on request only.
  • Menus types include: wall-mounted and countertop.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws and takeaway cups.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • The walls and floor have a medium colour contrast.
  • Seating available in this area includes: chairs without armrests, sofas and benches.
  • Some seating is fixed.
  • Furniture available in this area includes: tables and coffee tables.
  • The surface height of the tables is suitable for wheelchair users.
  • The clear height under the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

You are on Counter (Pharmacy). Skip to the next section.

Counter (Pharmacy)

• The counter is located to the left as you enter the store.
• The distance from the entrance is 20m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter, but it was obstructed at the time of the survey.
• The height of the lowered section is 76cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 115cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels were even at the time of the survey.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.

You are on Room (Pharmacy Consultation). Skip to the next section.

Room (Pharmacy Consultation)

• The room is located to the left as you enter the store.
• The distance from the store entrance is 18m.
• The most accessible route to the room has step-free level access.
• There are no doors to open along the most accessible route.
• There is written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door.
• The door opens towards you.
• The door is easy to open.
• The width of the opening is 85cm.
• The door has a low colour contrast.
• There is step-free level access throughout.
• There is room for a wheelchair user to manoeuvre.
• There is space for an assistance dog to rest.
• The walls and floor have a high colour contrast.
• Seating available in this room includes: chairs without armrests.
• Furniture available in this room includes: desks.
• The desks are fixed.
• The surface height of the tables/desks is not suitable for wheelchair users.
• The clear height under the tables/desks is suitable for wheelchair users.
• There is not a hearing assistance system.
• Additional facilities/services include: a wash basin.
• There may be background noise in this room.
• Lighting levels were even at the time of the survey.

You are on Counter (Tobacco/Vape). Skip to the next section.

Counter (Tobacco/Vape)

• The counter is located to the left as you enter the store.
• The distance from the entrance is 12m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is a lowered section at the counter.
• The height of the lowered section is 78cm.
• The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
• The card payment machine is at a height of 121cm.
• The payment machine is portable.
• There is a clearly signed fixed hearing assistance system.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area.
• The flooring is patterned.
• Lighting levels were even at the time of the survey.
• Lighting levels are adjustable.
• There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
• There is space for an assistance dog to rest in the seating area.
• Seating available in this area includes: chairs without armrests.

You are on Counter (Customer Services). Skip to the next section.

Counter (Customer Services)

• The counter is located to the left as you enter the store.
• The distance from the entrance is 35m.
• The most accessible route to the counter has step-free level access.
• There are no doors to open along the most accessible route.
• There is step-free level access to the counter.
• The height of the counter is 94cm.
• There is a lowered section at the counter.
• The height of the lowered section is 78cm.
• The card payment machine is at a height of 110cm.
• The payment machine is portable.
• There is not a hearing assistance system.
• There is background noise in this area.
• The flooring is shiny.
• Lighting levels vary due to the size of the space.

You are on Staffed Checkouts. Skip to the next section.

Staffed Checkouts

• The staffed checkout area is located to the left as you enter the store.
• The store has a designated accessible till point and standard trolley checkouts.
• There is step-free level access to the staffed checkout area.

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• Trolley Checkouts View
  • The trolley checkout surveyed was to the left as you enter the store.
  • Signage is provided for the trolley checkouts.
  • Signage is clearly visible with high contrasting colours.
  • The height of the loading area is 92cm.
  • The height of the packing area is 92cm.
  • The card payment machine is at a height of 102cm.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • Lighting levels vary due to the size of the space.

You are on Self-Service Checkouts. Skip to the next section.

Self-Service Checkouts

• The self-service checkout area is located to the left as you enter the store.
• There is step-free level access to the self-service checkout area.
• The store has self-service touchscreens for basket shops.
• Lowered self-service touchscreens are not available.

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• Standard Touchscreens View
  • The self-service checkout surveyed was a basket shop touchscreen.
  • The height of the loading area is 63cm.
  • The height of the packing area is 60cm.
  • The card payment machine is at a height of 100cm.
  • The payment machine is portable.
  • Assistance is available at the self-serve checkouts.

You are on Toilet with Adaptations (Right Hand Transfer - Baby Changing). Skip to the next section.

Toilet with Adaptations (Right Hand Transfer - Baby Changing)

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• Location View
  • The toilet surveyed is located ahead as you enter the store.
  • The distance from the entrance is 10m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial and written text signage on or near the door.
  • The door opens inwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 80cm.
  • The door has a twist lock.
  • Internally the door has a medium colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 207cm (width) x 244cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 140cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a high colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 98cm from the floor.
  • The wash basin has a twist/turn mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 71cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 85cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 89cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is a shelf, however there is an obstruction in front of it.
  • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 170cm from the floor.
  • The height of the baby change facility when in use is 85cm.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.

You are on Toilet with Adaptations (Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Left Hand Transfer)

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• Location View
  • The toilet surveyed is located ahead as you enter the store.
  • The distance from the entrance is 10m.
• Route View
  • The most accessible route to the toilet has step-free level access.
  • There are no doors to open along the most accessible route.
• Access View
  • There is step-free level access into the facility.
  • There is Braille, tactile, pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
  • The door opens outwards and has a high colour contrast.
  • The door is easy to open.
  • The width of the opening is 83cm.
  • The door has a locking handle (with a RADAR key to access).
  • Internally the door has a low colour contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 300cm (width) x 160cm (depth).
  • There is room for a wheelchair user to manoeuvre.
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 70cm (from the side of the toilet pan).
  • There is a spatula flush for the toilet.
  • The flush is on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high colour contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high colour contrast.
  • There is a dropdown grab rail on the transfer side.
  • The dropdown grab rail has a medium colour contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low colour contrast.
  • The toilet roll holder can be reached when seated on the toilet.
  • The toilet roll holder has a medium colour contrast.
  • The toilet roll holder is 98cm from the floor.
  • The wash basin has a lever mixer tap.
  • The wash basin and tap can be reached when seated on the toilet.
  • The wash basin is 72cm from the floor.
  • There are vertical grab rails on both sides of the wash basin.
  • The wash basin grab rails have a high colour contrast.
  • There is a wall mounted soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The soap dispenser has a high colour contrast.
  • The soap dispenser is 86cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high colour contrast.
  • The hand dryer is 89cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a long mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are multiple coat hooks.
  • The coat hooks are 105cm from the floor.
  • The walls and floor have a low colour contrast.
  • Lighting levels were even at the time of the survey.