Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Thurrock.
- There is a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Chafford Hundred.
- The venue is in a shopping mall.
Opening Hours
Parking (Car Park 5)
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 10+ Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 239cm x 460cm (7ft 10in x 15ft 1in).
- The nearest Blue Badge bay is 30m (32yd 2ft) from the Main Entrance.
- The furthest Blue Badge bay is 100m (109yd 1ft) from the Main Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is tarmac.
- There is a dropped kerb between the car park and the venue.
- The dropped kerb does have tactile paving.
- There is not a road to cross between the car park and the entrance.
- The car park does have a height restriction barrier.
- The maximum height is 200cm (6ft 7in).
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Comments
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- There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
- There are a total of 12 car parks around the shopping centre.
- Car parks 9 & 10 have both covered Blue Badge parking and open disabled parking.
- These car parks are located adjacent to Debenhams.
- Car park 6 also has open Blue Badge parking.
Inside Access
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the venue.
- There is level access into the venue.
- The main doors open (no doors).
- The door opening is 284cm (9ft 4in) wide.
Inside Access
- There is level access to the service.
- There is not a hearing assistance system.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- Lighting levels are medium.
Eating and Drinking
- The following information is for the cafe.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the service counter.
- No chairs are permanently fixed.
- No chairs have armrests.
- The nearest table is 1m (3ft 11in) from the main entrance.
- The distance between the floor and the lowest table is 52cm (20in).
- The distance between the floor and the highest table is 74cm (2ft).
- There is ample room for a wheelchair user to manoeuvre.
- Menus are wall only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are not clearly written.
- Menus are not presented in contrasting colours.
- The type of food served here is snacks and sandwiches.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 13 steps between floors.
- The steps are not clearly marked.
- The steps are deep.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting level is low.
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Other
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- The services on the floors which are not accessible are additional seating.
Toilet with Adaptations
- There are not accessible toilets within this venue designated for public use.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilets are not available.
Additional Info
- Staff do receive disability awareness / equality training.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.