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Chestnut Farm Garden Centre

South Road, South Ockendon, Essex, RM15 6DT

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Access Guide

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Introduction

  • Services / facilities within the building include a garden centre, a café, numerous other businesses including gift shops, a dog groomers, a vintage shop and a hair salon and Children's clothing.

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Ockendon.
  • There is not a tram stop within 150m (164yds) of the venue.

Opening Times

  • Monday Closed.
  • Tuesday 09:00 - 17:30.
  • Wednesday 09:00 - 17:30.
  • Thursday 09:00 - 17:30.
  • Friday 09:00 - 17:30.
  • Saturday 09:00 - 17:30.
  • Sunday 10:00 - 16:30.

Parking

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park is located directly in front of the venue.
    • The car park type is open air/surface.
    • There is/are 2 Blue Badge parking bay(s) within the car park.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are loose chippings.
    • The car park surface is loose chippings.
    • There is not a road to cross between the car park and the entrance.
    • The car park does not have a height restriction barrier.
  • Drop-off Point View
    • There is not a designated drop off point.

Outside Access (Main Entrance)

  • Entrance View
    • This information is for the entrance located on the left hand side of the car park.
    • There is step-free access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are permanently held open.
    • The door(s) is/are double width.
    • The width of the door opening is 220cm.
    • There is a small lip on the threshold of the entrance, with a height of 2cm or below.

Counter (Garden Centre)

  • The counter is 4m (4yd 1ft) from the main entrance.
  • There is level access to the counter from the entrance.
  • There is not a bell to attract attention.
  • There is sufficient space to write or sign documents on the counter.
  • The height of the counter is 90cm (2ft 11in).
  • There is not a lowered section.
  • There is not a hearing assistance system.
  • Lighting levels are moderate to good.

Inside Access (Garden Centre and Shop Franchises)

  • There is not level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does play background music.
  • Music is played throughout the venue.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are moderate to good.
  • Comments View
    • There are steep slopes to the shops on the left as you enter the main entrance and 6-8cm steps into the shops on the right.

Entrance (Café)

  • This information is for the entrance located to the rear of the garden centre on the right hand side.
  • Entrance View
    • There is stepped access at this entrance.
    • There is not a bell/buzzer.
    • There is not an intercom.
    • The main door(s) open(s) away from you (push).
    • The door(s) is/are double width but one door is locked.
    • The door(s) is/are easy to open.
    • The width of the door opening is 80cm.
  • Step(s) View
    • The step(s) is/are located at the door threshold.
    • There is/are 1 step(s).
    • The step(s) is/are not clearly marked.
    • The height of the step(s) is/are not between 15cm and 18cm.
    • The height of the step(s) is/are 6cm.

Eating and Drinking (Café)

  • The following information is for the café.
  • Full table service is available.
  • Food or drinks are ordered from the service counter.
  • Food or drinks can be brought to the table.
  • There is not a lowered section at the counter.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 1m (3ft 3in) from the café entrance.
  • The distance between the floor and the lowest table is 68cm (2ft 3in).
  • The distance between the floor and the highest table is 72cm (2ft 4in).
  • The standard height for tables is 72cm.
  • There is not ample room for a wheelchair user to manoeuvre.
  • Plastic / takeaway cups are available.
  • Plastic / takeaway cutlery is not available.
  • Drinking straws are available.
  • Menus are hand held and wall.
  • Menus are not available in Braille.
  • Menus are not available in large print.
  • Picture menus are not available.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • The type of food served here is hot and cold meals and snacks.
  • Comments View
    • There are external tables with a top height of 74cm and bench seating with arms.

Level Change (Female Toilets)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located leading to the door threshold.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is not a level landing at the top of the ramp/slope.
  • The handrails are on both sides.
  • The width of the ramp/slope is 100cm (3ft 3in).
  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the door threshold.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are shallow (2cm - 10cm).
  • There is not a/are not handrail(s) at the step(s).
  • The ramp/slope does not bypass the step(s).

Level Change (Male Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located at the door threshold.
  • There is/are 1 step(s) to the area/service.
  • There is not tactile paving at the top and bottom of the steps.
  • The step(s) is/are not clearly marked.
  • The step(s) is/are medium height (11cm - 17cm).
  • There is not a/are not handrail(s) at the step(s).

Standard Toilet(s) (Standard Toilet)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female Toilet(s) View
    • The female toilet facilities that were surveyed are located at the rear of the garden centre on the left hand side.
    • The female toilet(s) is/are approximately 18m (19yd 2ft) from the main entrance.
    • Inside the venue, there is not level access to the female toilet(s).
  • Access to Standard Male Toilet(s) View
    • The male toilet facilities that were surveyed are located at the rear of the garden centre on the left.
    • The male toilet(s) is/are approximately 20m (21yd 2ft) from the main entrance.
    • Inside the venue, there is not level access to the male toilet(s).
    • Lighting levels in the male toilets are low to moderate.