Access Guide
Location
- There is a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Grays.
Introduction
- Services / facilities within the building include a multizone room which is available to hire for meetings, an internet lab and the Heritage Zone.
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Comments
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- The library is located within the Thameside Complex.
COVID-19 Information
- The information in this section was taken in October 2020.
- There are external queuing points.
- The external queuing points are clearly marked/signed.
- There is a member of staff available at the entrance.
- There is hand sanitiser available at the entrance.
- The hand sanitisers are free standing.
- Hand sanitisers are available inside the venue.
- There is a limited number of people allowed inside.
- There is a Track and Trace system in place.
- There is a one-way system throughout.
- The one-way system is clearly marked/signed.
- Capacity is capped at 18 visitors.
- There is clear signage inside to help with social distancing.
- There are protective clear screens located at tills/counters.
- Toilets are available.
- The venue is not certified with the 'We’re Good To Go’ COVID-19 industry standard.
Opening Hours
Parking
- The venue does not have its own car park.
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Public Car Parks.
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- There is a car park for public use within 200m (approx).
- The name of the car park is Cromwell Road.
- The car park is located on Cromwell Road.
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On Street Parking and Drop-off Details.
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- Clearly signed and / or standard marked parking bays are available.
- The dimensions of the standard marked parking bays are 350cm x 450cm (11ft 6in x 14ft 9in).
- Standard marked parking bays are located on Cromwell Road.
- There is not a designated drop off point.
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Comments
View
- There are two Blue Badge Bays to the side of the Thameside Complex.
Outside Access (Cromwell Road Entrance)
- This information is for the entrance located at the side of the building.
- There is level access into the venue.
- The main door(s) open(s) by sliding.
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 140cm (4ft 7in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 80cm (2ft 7in).
Outside Access (Thameside Complex)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) by sliding.
- The door(s) is / are double.
- The width of the door opening is 160cm (5ft 3in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) by sliding.
- The door(s) is / are double.
- The width of the door opening is 160cm (5ft 3in).
Level Change (Thameside Complex)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located on the path leading to the entrance.
- The ramp/slope is moderate.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does have handrails.
- The handrails are on both sides.
- There is a/are step(s) to access this area/service.
- The step(s) is/are located to the right as you face the entrance.
- There is/are 3 step(s) to the area/service.
- The ramp/slope does bypass the step(s).
Outside Access (Ground Floor Library Entrance)
- This information is for the entrance located on the ground floor of the Thameside Centre.
- There is level access into the venue.
- There are no doors at this entrance.
- The width of the door opening is 460cm (15ft 1in).
Reception (Ground Floor)
- The desk/counter is 4m (4yd 1ft) from the library entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
Lift
- There is a lift for public use.
- The lift is located within the foyer.
- The lift is a standard lift.
- The floors which are accessible by this lift are G-1-2-3.
- The platform lift accesses a small level change.
- The lift is approximately 21m (22yd 2ft) from the Thameside Complex.
- Staff do not need to be notified for use of the lift.
- The clear door width is 80cm (2ft 7in).
- The dimensions of the lift are 170cm x 120cm (5ft 7in x 3ft 11in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Outside Access (First Floor Library Entrance)
- This information is for the entrance located on the first floor of the Thameside Centre.
- There is level access into the venue.
- Level access is via lift.
- The bell is not in a suitable position to allow wheelchair users to gain access.
- The intercom is not in a suitable position to allow wheelchair users to gain access.
- There are no doors at this entrance.
- The width of the door opening is 460cm (15ft 1in).
Reception (First Floor)
- The desk/counter is 4m (4yd 1ft) from the lift.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is a hearing assistance system.
- The type of system is a fixed loop.
- Staff are trained to use the system.
- There is a touch screen.
- The touch screen is at a suitable height for a wheelchair user.
Inside Access
- There is level access to the service(s).
- Motorised scooters are allowed in public parts of the venue.
- The lighting levels are varied.
Library
- This library does not have a regular supply of books in Braille.
- This library does have a regular supply of books in large print.
- This library does have a regular supply of books in audio format.
- There is an ordering service.
- The library does have computers with accessible software.
- Accessible software includes JAWS.
- Auxiliary aids are not available for computer users.
Other Floors
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Steps
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- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
- The lighting levels are bright.
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Comments
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- These steps can be bypassed by using the Thameside Complex lift.
Accessible Toilet (Ground Floor)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 16m (17yd 1ft) from the reception desk.
- This accessible toilet is located on the ground floor to the rear of the venue.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from reception.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 215cm x 160cm (7ft 1in x 5ft 3in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 120cm (3ft 11in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- The contrast between the internal door and wall is good.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the dropdown rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s) (Ground Floor)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located to the far left of the library.
- The female and male toilets are approximately 16m (17yd 1ft) from the reception.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels are bright.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
- This service cannot be requested.
- Home visits / services are not available.