Skip to main content

Lakeside Shopping Centre

West Thurrock Way, West Thurrock, Essex, RM20 2ZP

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.


About this venue

Whether people come for the great mix of shops, lunch overlooking Alexandra Lake or an evening at the cinema, they always find just that little more than they expect at intu Lakeside. Anchored by Debenhams, House of Fraser, Marks and Spencer and Primark and home to over 250 retailers, intu Lakeside is south east England’s favourite shopping destination.

Access Guide

Show Easy Read

Location

  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest National Rail station is Chafford Hundred.

Opening Hours

Parking (Car Park 10)

  • The venue does have its own car park.
  • Venue Car Park View
    • Parking is free for all users.
    • The car park type is multi storey.
    • Parking spaces for Blue Badge holders cannot booked in advance.
    • There is/are 10+ Blue Badge parking bay(s) within the car park.
    • The dimensions of the Blue Badge parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
    • The nearest Blue Badge bay is 20m (21yd 2ft) from the Main Entrance.
    • The furthest Blue Badge bay is 100m (109yd 1ft) from the Main Entrance.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • There is a dropped kerb between the car park and the venue.
    • The dropped kerb does have tactile paving.
    • There is a road to cross between the car park and the entrance.
    • The road is generally quiet.
    • The car park does have a height restriction barrier.
    • The maximum height is 200cm (6ft 7in).
  • Comments View
    • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
    • There are a total of 12 car parks around the shopping centre.
    • Car parks 9 & 10 have both covered Blue Badge parking and open disabled parking.
    • These car parks are located adjacent to Debenhams.
    • Car park 6 also has open Blue Badge parking.

Outside Access (Main Entrance)

  • This information is for the entrance located to the side of the centre next to Debenhams.
  • There is level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 157cm (5ft 2in).

Outside Access (Car Park 6 Entrance)

  • This information is for the entrance located at the side of the venue.
  • There is not level access into the venue.
  • The main door(s) open(s) automatically.
  • The door(s) is / are double.
  • The width of the door opening is 150cm (4ft 11in).
  • Comments View
    • This is the main entrance to car park 6.
    • Blue Badge parking is available in this car park.

Level Change (Car Park 6 Entrance)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located directly in front of Car Park 6 entrance.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.

Reception (Information Desk)

  • The desk/counter is 20m (21yd 2ft) from the lift.
  • There is level access to the desk/counter from the entrance.
  • The desk/counter is medium height (77cm - 109cm).
  • The desk/counter has a low (76cm or lower) section.
  • The lighting levels are moderate to good.
  • There is a hearing assistance system.
  • The type of system is a fixed loop.
  • The hearing assistance system is not signed.
  • Staff are trained to use the system.
  • Comments View
    • The information desk is located on level 2 of the shopping centre.
    • Customer Help Point intercom boxes are located at the pedestrian exits to the car parks and in the lift lobbies.

Inside Access

  • There is level access to the service(s).
  • There is not a hearing assistance system.
  • This venue does not play background music.
  • Motorised scooters are welcomed in public parts of the venue.
  • The lighting levels are good.

The Quay

  • The Quay is an outside paved area leading to Entertainment and Leisure Venues, Restaurants, Cafés, and Bars.
  • The Entertainment and Leisure Venues include Electric Gamebox, Flip Out, Hollywood Bowl, Nickleodeon Adventure, Puttshack and the Vue Cinema.
  • The restaurants, cafés and bars include Casco Lounge, Cream, TGI Friday's, Prezzo and Zizi.
  • The surface is paved with a variety of paving slabs.
  • There are some slight level changes in places.
  • There are benches for seating.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep (18cm+).
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting levels are good.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2.
    • The escalators steps are not clearly marked.
    • The foot and head of the escalators are clearly marked.
    • The lighting levels are good.

Lift

  • There is a lift for public use.
  • The lift is located directly in front of Primark on each level.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • Wall mounted information boards are not provided at lift landings.
  • The lift is approximately 100m (109yd 1ft) from the Main Entrance.
  • Staff do not need to be notified for use of the lift.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 175cm x 180cm (5ft 9in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within 90cm - 120cm from the floor.
  • The lift does not have Braille markings.
  • The lift does have tactile markings.
  • The lighting level in the lift is moderate to good.

Parent and Baby Room (Level 1 Debenhams)

  • There is a parent and baby room for public use.
  • The parent and baby room is located to the right of the standard female toilets.
  • The parent and baby room is approximately 5m from the lift P2.
  • There is step-free access to the parent and baby room, via lift.
  • Staff do not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table once extended is 80cm (2ft 7in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 80cm.
  • The wash basin tap type is push.
  • There is/are not chair(s) in the parent and baby room.
  • There is not a toilet in the parent and baby room.
  • There is not a red flashing fire alarm beacon within the room.
  • The lighting levels are low to moderate.

Parent and Baby Room (Level 3)

  • There is a parent and baby room for public use.
  • The parent and baby room is located on level 3 of the Shopping Centre.
  • The baby change table is not height adjustable.

Accessible Toilet (Level 1 Debenhams - Left Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 30m (32yd 2ft) from the Main Entrance.
    • This accessible toilet is located on the left hand side before you enter Debenhams.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Shopmobility, or from any member of the Shopping Centre Team on the Mall.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 180cm x 180cm (5ft 11in x 5ft 11in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 115cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 46cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Comments View
    • A lift is available in the toilet area to take you down from level 2.

Accessible Toilet (Level 1 House of Fraser - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 1000m (1093yd 1ft) from the Main Entrance.
    • This accessible toilet is located on the right hand side before you enter House Of Fraser.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Shopmobility, or from any member of the Shopping Centre Team on the Mall.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 90cm (2ft 11in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 178cm x 184cm (5ft 10in x 6ft).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 114cm (3ft 9in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary and non-infectious waste disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.
  • Comments View
    • A lift is available in the toilet area to take you down from level 2.

Accessible Toilet (Level 3 Food Court - Right Hand Transfer)

  • Accessible toilet facilities are available.
  • Location and Access View
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 15m (16yd 1ft) from the lift.
    • This accessible toilet is located on level 3 in the Food Court.
    • There is level access to this accessible toilet.
    • This is by lift.
  • Features and Dimensions View
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from Shopmobility, or from any member of the Shopping Centre Team on the Mall.
    • The door opens outwards.
    • The door is locked by a twist lock.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door may be difficult to open.
    • The dimensions of the accessible toilet are 210cm x 225cm (6ft 11in x 7ft 5in).
    • There is sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 90cm (2ft 11in).
    • There is a dropdown rail on the transfer side.
    • There is a flush on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • Disposal facilities are available in the cubicle.
    • There is a/are sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall mounted grab rails are available for the toilet.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 45cm (1ft 6in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 120cm (3ft 11in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • There is a high colour contrast between the internal door and wall.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • There is a good colour contrast between the dropdown rail(s) and wall.
    • The contrast between the walls and floor is good.
    • The lighting levels are moderate to good.

Standard Toilet(s) (Level 1 Debenhams)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located to the left before you enter Debenhams.
    • The female and male toilets are approximately 30m (32yd 2ft) from the Main Entrance.
    • Inside the venue, there is not level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard female toilets.
    • The height of the baby change table once extended is 94cm (3ft 1in).
    • Inside the venue, there is level access to the baby change facility.
  • Comments View
    • There are both accessible and standard toilets available at either end of level 1 and next to Well Heeled on level 3.
    • Baby change facilities are available in Boots, Debenhams, House of Fraser, Marks & Spencer and on level 3 next to T Shirt Print.

Level Change (Level 1 Toilets & Baby Change)

  • There is a ramp/slope to access this area/service.
  • The ramp/slope is located at the entrance to the female standard toilets.
  • The ramp/slope gradient is slight.
  • The ramp/slope is permanent.
  • There is a level landing at the top of the ramp/slope.
  • The ramp does have handrails.
  • The handrails are on the right going up.
  • The width of the ramp/slope is 125cm (4ft 1in).

Standard Toilet(s) (Level 1 House of Fraser)

  • Availability and Location of Standard Toilets View
    • Standard toilet facilities are available.
  • Access to Standard Female and Male Toilet(s) View
    • The female and male toilet facilities that were surveyed are located on the right before you enter House of Fraser.
    • The female and male toilets are approximately 1000m (1093yd 1ft) from the main entrance.
    • Inside the venue, there is level access to the female and male toilets.
    • Lighting levels in the female and male toilets are moderate to good.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located in the standard female toilets.
    • The height of the baby change table once extended is 101cm (3ft 4in).
    • Inside the venue, there is level access to the baby change facility.
    • This is by lift.

Standard Toilet(s) (Level 3 Food Court)

Additional Info

  • Documents are not available in Braille.
  • Documents can be requested in large print.
  • A member of staff trained in BSL skills is not normally on duty.
  • This service cannot be requested.
  • Comments View
    • There is a Shopmobility located on the ground floor of the Blue Car Park.

Related Access Guides