Access Guide
Location
- The venue is situated within the centre of the town.
- This venue is situated in Thurrock.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Chafford Hundred.
Opening Times
- Monday 08:00 - 19:00.
- Tuesday 08:00 - 19:00.
- Wednesday 08:00 - 19:00.
- Thursday 08:00 - 19:00.
- Friday 08:00 - 19:00.
- Saturday 09:00 - 17:00.
- Sunday 10:00 - 16:00.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park is located in front of the store.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 250cm x 500cm (8ft 2in x 16ft 5in).
- The nearest Blue Badge bay is 11m (12yd 1in) from the Main Entrance.
- The furthest Blue Badge bay is 15m (16yd 1ft) from the Main Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The car park surface is block paving.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- Two of the three Blue Badge Bays have a marked area on both sides of the bay. The other has one only on one side.
- There are painted pedestrian walkways and pedestrian crossings in the car park shown in photograph 4.
- There are 2 electrical charging points for vehicles in the car park shown in photographs 5 and 6.
Outside Access (Main Entrance)
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Entrance
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- This information is for the entrance located to the front of the venue.
- There is ramped/sloped access at this entrance.
- There is not a bell/buzzer.
- There is not an intercom.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 135cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
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Ramp/Slope
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- The ramp/slope is located at the front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 120cm (3ft 11in).
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Comments
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- Photographs 4 and 5 show the ramps on either side of the door.
Reception
- The desk/counter is 4m (4yd 1ft) from the Main Entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are good.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is signed.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 25/10/2021.
- The hearing assistance system was working at the time of testing.
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Comments
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- There is a waiting area behind reception with a sofa and armchairs. There are hot drinks available.
Inside Access
- There is level access to the service(s).
- There is a hearing assistance system.
- The system is a portable loop.
- Staff are trained to use the system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 26/10/2021.
- The hearing assistance system was working at the time of testing.
- This venue does play background music.
- Music is played throughout the venue.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are good.
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Comments
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- There are various desks and chairs or individual rooms for consultation. The desks are 72cm high and have screens due to covid-19 shown in photograph 4.
- There are various armchairs around the shop floor for waiting/relaxing shown in photograph 5.
Toilet with Adaptations (Left Hand Transfer)
- Accessible toilet facilities are available.
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Location and Access
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- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 21m (22yd 2ft) from the Main Entrance.
- This accessible toilet is located to the right of reception.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a shared toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 91cm (2ft 12in).
- The door is easy to open.
- The dimensions of the accessible toilet are 150cm x 210cm (4ft 11in x 6ft 11in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 82cm (2ft 8in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is twist/turn.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and clinical waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall mounted grab rails are available for the toilet.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 47cm (1ft 7in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 102cm (3ft 4in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is poor.
- The lighting levels are good.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located in the Accessible Toilet.
- The height of the baby change table once extended is 92cm (3ft).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female and Male Toilet(s)
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- The female and male toilet facilities that were surveyed are located at the rear of the ground floor opposite the entrance.
- The female and male toilets are approximately 19m (20yd 2ft) from the Main Entrance.
- Inside the venue, there is level access to the female and male toilets.
- Lighting levels in the female and male toilets are moderate to good.
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Access to Standard Shared Toilet(s)
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- The shared toilets that were surveyed are located at the rear of the ground floor opposite the entrance.
- The shared toilet(s) is/are approximately 21m (22yd 2ft) from the Main Entrance.
- Inside the venue, there is level access to the shared toilet(s).
- Lighting levels in the shared toilets are good.
Additional Info
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- A member of staff trained in BSL skills is not normally on duty.
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Comments
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- A member of staff knows a little sign language but is not fluent.