Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Nandos

Unit C2 , Lakeside Retail Park, West Thurrock, RM20 1WN

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located at the rear of the restaurant.
    • The toilet with adaptations has a left hand transfer space.
    • Ambulant toilet facilities are located within the standard toilets on the first floor.
    • Female and male standard toilet facilities with stepped access are located on the first floor.
  • Changing Facilities View
    • Parent and baby changing facilities are located within the toilet with adaptations.

Parking

  • Car Park View
    • The car park is located at the front of the restaurant.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • The Blue Badge bays are clearly marked.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
    • There is a marked zone to both sides but not at the rear.
    • The nearest designated bay is 20m from the restaurant entrance.
    • The most accessible route from the Blue Badge parking has step-free level access.
    • There is a dropped kerb without tactile paving from the designated Blue Badge parking.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.

Entrance

  • This entrance is located at the front of the restaurant.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single manual door.
  • The door opens towards you.
  • The door requires effort to open.
  • The width of the opening is 97cm.
  • The door has a low colour contrast.
  • There is a second, single manual door.
  • The door opens towards you.
  • The door is easy to open.
  • The width of the opening is 107cm.
  • The door has a low colour contrast.

Eating and Drinking

  • Location and Access View
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a payment counter.
    • The payment counter was surveyed.
    • The counter is located to the left, as you enter the restaurant.
    • There is step-free level access to the counter.
    • The height of the counter is 105cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 115cm.
    • The payment machine is portable.
    • The hearing assistance system is located at the payment counter.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is available.
    • Menus types include: handheld and mobile phone app.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws.
    • There is a fixed hearing assistance system which is not clearly signed.
    • The hearing assistance system was tested and working at the time of the survey.
  • Seating Area View
    • The seating area is both inside and outside.
    • The outdoor seating area is partially covered.
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Some flooring is shiny and patterned.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and long tables.
    • Some tables are fixed.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.

Stairs

  • The stairs are located at the rear of the restaurant.
  • The ground and first floors can be accessed by these stairs.
  • There are handrails on both sides, which are within reach.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels were low at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located at the rear of the restaurant.
    • The distance from the entrance is 30m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is tactile, pictorial and 'Not All Disabilities Are Visible' signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The door is easy to open.
    • The width of the opening is 86cm.
    • The door has a locking handle.
    • Internally the door has a low colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 147cm (width) x 217cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 80cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high colour contrast.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 49cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 82cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 70cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a varying colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser cannot be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 108cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer which requires hands to be inserted into the top.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 80cm from the floor.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a long mirror.
    • There is an unobstructed shelf.
    • The shelf does not meet the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There is one coat hook.
    • The coat hook is 165cm from the floor.
    • The height of the baby change facility when in use is 90cm.
    • The walls and floor have a medium colour contrast.
    • Lighting levels were even at the time of the survey.