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Pizza Express

Unit 423-424 Lakeside Shopping Centre, West Thurrock Way, West Thurrock, Essex, RM20 2ZP

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Access Guide

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Location

  • The venue is situated within the centre of the town.
  • This venue is situated in West Thurrock.
  • The venue is not situated on a road which has a steep gradient.
  • There is a bus stop within 150m (164yds) of the venue.
  • The nearest mainline station is Chafford Hundred.

Opening Hours

Parking (Car Park 10)

  • The venue does have its own car park.
  • Parking is free for all users.
  • The car park is at the side of the venue.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There are 10+ designated parking bay(s) within the car park.
  • The dimensions of the designated parking bay(s) are 410cm x 600cm (13ft 5in x 19ft 8in).
  • The car park type is both open air and multi storey.
  • The nearest designated bay is 20m (22yd) from the main entrance.
  • The furthest designated bay is 100m (109yd) from the main entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is / are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb / non stepped access from the car park to the venue.
  • The dropped kerb does have tactile paving.
  • The patron does have to cross a road.
  • The road is generally quiet.
  • The car park does have a height restriction barrier.
  • The maximum height is 200.
  • Comments View
    • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
    • There are a total of 12 car parks around the shopping centre.
    • Car park's 9 & 10 have both covered disabled parking and open disabled parking.
    • These car parks are located adjacent to Debenhams.
    • Car park 6 also has open disabled parking.

Outside Access (Main Entrance)

  • This information is for the entrance located to the side of the centre next to Debenhams.
  • There is level access into the venue.
  • The main doors open automatically.
  • The door opening is 157cm (5ft 2in) wide.

Other Floors

  • Steps View
    • The floors which are accessible by stairs are G-1-2.
    • There are 15+ steps between floors.
    • The steps are clearly marked.
    • The steps are deep.
    • The steps do have handrails.
    • The steps have a handrail on both sides.
    • There is a landing.
    • The lighting level is bright.
  • Escalators View
    • Escalator(s) can be used to access other floors.
    • The floors which are accessible by escalator are G-1-2.
    • The escalators steps are not clearly marked.
    • The head and foot of the escalators are clearly marked.
    • The lighting level is bright.

Lift

  • There is a lift for public use.
  • The lift is located directly in front of Primark on each level.
  • The lift is a standard lift.
  • The floors which are accessible by this lift are G-1-2.
  • The lift is 100m (109yd) from main entrance.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 175cm x 180cm (5ft 9in x 5ft 11in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The controls for the lift are within reach for a wheelchair user.
  • The lift controls do not have Braille markings.
  • The lift controls do have tactile markings.
  • The lighting level in the lift is medium.

Outside Access (Food Court Entrance)

  • This information is for the entrance located on the food court level.
  • There is level access into the venue.
  • There are no doors at this entrance.
  • The width of the door opening is 179cm (5ft 10in).

Inside Access

  • There is level access to the service(s).
  • There is a hearing assistance system.
  • The system is a portable loop.
  • Staff are trained to use the system.
  • This venue does play background music.
  • Motorised scooters are allowed in public parts of the venue.
  • The lighting levels are medium.

Eating and Drinking

  • The following information is for the restaurant.
  • Full table service is available.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 2m (2yd 7in) from the food court entrance.
  • The distance between the floor and the lowest table is 73cm (2ft 5in).
  • There is ample room for a wheelchair user to manoeuvre.
  • Drinking straws are available.
  • Menus are hand held only.
  • Menus are available in Braille.
  • Menus are available in large print.
  • The type of food served here is Italian cuisine.

Accessible Toilet

  • Accessible toilet facilities are available.
  • Location and Access View
    • The toilet is not for the sole use of disabled people.
    • There is pictorial signage on or near the toilet door.
    • This accessible toilet is approximately 19m (20yd 2ft) from the food court entrance.
    • This accessible toilet is located to the left of the bar.
    • There is level access to this accessible toilet.
  • Features and Dimensions View
    • This is a unisex toilet.
    • A key is not required for the accessible toilet.
    • The door opens outwards.
    • The door is locked by a locking handle.
    • The width of the accessible toilet door is 86cm (2ft 10in).
    • The door is light.
    • The dimensions of the accessible toilet are 195cm x 170cm (6ft 5in x 5ft 7in).
    • There is not sufficient turning space in the cubicle for a wheelchair user.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 125cm (4ft 1in).
    • There is a dropdown rail on the transfer side.
    • There is a flush, however it is not on the transfer side.
    • The tap type is lever.
    • There is a mixer tap.
    • There is not an emergency alarm.
    • The emergency pull cord alarm is not fully functional.
    • The alarm did not sound when tested.
    • Disposal facilities are available in the cubicle.
    • There is a/are general domestic waste and sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Position of Fixtures View
    • Wall-mounted grab rails are available.
    • As you face the toilet the wall-mounted grab rails are on both sides.
    • There is not a shelf within the accessible toilet.
    • There is a mirror.
    • Mirrors are not placed at a lower level or at an angle for ease of use.
    • The height of the toilet seat above floor level is 47cm (1ft 7in).
    • There is a hand dryer.
    • The hand dryer cannot be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • There is not a towel dispenser.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • There is a wash basin.
    • The wash basin cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
  • Colour Contrast and Lighting View
    • The contrast between the external door and wall is good.
    • The contrast between the internal door and wall is good.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the dropdown rail(s) and wall is good.
    • The contrast between the walls and floor is good.
    • The lighting levels are bright.
  • Baby Change Facilities View
    • Baby change facilities are located within the venue.
    • Baby change facilities are located within the accessible toilet.
    • The height of the baby change table once extended is 82cm (2ft 8in).

Standard Toilet(s)

Level Change (Standard Toilets)

  • There is a/are step(s) to access this area/service.
  • The step(s) is/are located in front of the standard toilets.
  • There is/are 3 step(s) to the area/service.
  • The lighting levels at the step(s) are bright.
  • The step(s) is/are clearly marked.
  • The step(s) is/are deep (18cm+).
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on the left going up.

Additional Info

  • Staff do receive disability awareness / equality training.
  • A member of staff trained in BSL skills is not generally on duty.
  • Staff are not Text Relay aware.
  • Plastic cups are available.
  • Plastic cutlery is not available.
  • Drinking straws are available on request.
  • Children are welcomed at the venue.