Access Guide
Overview
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About
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- This office is for the loan of items and equipment to assist customers shopping within the Lakeside Shopping Centre.
- Services available in the venue include: loan of manual wheelchairs, electric scooters and rollator wheelchairs.
- There are no toilet facilities.
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Chafford Hundred Lakeside.
- This station has step-free access.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is no main entrance for the building.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include moveable physical obstructions.
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Getting Help and Assistance
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- Seating is not available.
- There is not a hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair, an electric wheelchair, a mobility scooter and walking aids.
- View more information on borrowing or hiring equipment (opens new tab).
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Car Park
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- The car park is located in front of the Shopmobility office.
- The car park is multi-storey.
- The car park surface consists of tarmac.
- The height of the restriction barrier is 198cm.
- There are 100 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 460cm (depth).
- There is a marked zone to both sides but not at the rear.
- The width of the marked zone is 140cm.
- The nearest designated bay is 5m from the Shopmobility office.
- The most accessible route from the Blue Badge parking has step-free level access.
- This route has bollards.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.
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Charges and Restrictions
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- This car park is for visitors and Blue Badge holders only.
- Parking is free for all users.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
Entrance
- This entrance is located with car park 10 at the Lakeside Shopping Centre.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors.
- The doors open away from you.
- The doors require effort to open.
- The width of the opening is 138cm.
- The doors have a high colour contrast.
Reception
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Location
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- The reception is located directly ahead when entering the Shopmobility office.
- The distance from the office entrance is 2m.
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Route
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- The most accessible route to the reception has step-free level access.
- There are no doors to open along the most accessible route.
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Access
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- There is step-free level access to the reception.
- The height of the reception desk is 100cm.
- There is a lowered section at the desk.
- The height of the lowered section is 72cm.
- There is not a hearing assistance system.
- There is no (or very little) background noise in this area.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Access Points and Turnstiles (Pedestrian)
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Access Points
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- There are 4 access points to the Shopmobility office on the ground floor of car park 10.
- The access points are located around the car park perimeter.
- All access points are step-free.
- The approach to the access points may include uneven surfaces and bollards.
- Some access points are clearly signed.
- The access points include open gaps.
- Some gaps are at least 150cm wide.