You are on Location. Skip to the next section.

Location

• The venue is situated within the centre of the town.
• This venue is situated in West Thurrock.
• The venue is not situated on a road which has a steep gradient.
• There is a bus stop within 150m (164yds) of the venue.
• The nearest mainline station is Chafford Hundred.

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Opening Hours

• For information about the opening hours please click here.

You are on Parking (Car Park 5). Skip to the next section.

Parking (Car Park 5)

• The venue does have its own car park.

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• Venue Car Park View
  • Parking is free for all users.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders cannot booked in advance.
  • There is/are 10+ Blue Badge parking bay(s) within the car park.
  • The dimensions of the Blue Badge parking bay(s) are 239cm x 460cm (7ft 10in x 15ft 1in).
  • The nearest Blue Badge bay is 30m (32yd 2ft) from the Main Entrance.
  • The furthest Blue Badge bay is 100m (109yd 1ft) from the Main Entrance.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • There is a dropped kerb between the car park and the venue.
  • The dropped kerb does have tactile paving.
  • There is not a road to cross between the car park and the entrance.
  • The car park does have a height restriction barrier.
  • The maximum height is 200cm (6ft 7in).
• Comments View
  • There are a total of 13,000 free parking spaces, 300 of which are especially reserved for disabled shoppers.
  • There are a total of 12 car parks around the shopping centre.
  • Car parks 9 & 10 have both covered Blue Badge parking and open disabled parking.
  • These car parks are located adjacent to Debenhams.
  • Car park 6 also has open Blue Badge parking.

You are on Other Floors (Central Area Stairs and Escalators). Skip to the next section.

Other Floors (Central Area Stairs and Escalators)

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• Steps View
  • The floors which are accessible by stairs are 1,2,3.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The steps are deep (18cm+).
  • The steps do have handrails.
  • The steps have a handrail on both sides.
  • There is a landing.
  • The lighting levels are good.
• Escalators View
  • Escalator(s) can be used to access other floors.
  • The floors which are accessible by escalator are 1,2,3.
  • The escalators steps are clearly marked.
  • The foot and head of the escalators are clearly marked.
  • The lighting levels are good.

You are on Lift (Main - Panoramic). Skip to the next section.

Lift (Main - Panoramic)

• There is a lift for public use.
• The lift is located directly in front of Primark on each level.
• The lift is a standard lift.
• The floors which are accessible by this lift are 1,2,3.
• Wall mounted information boards are provided at lift landings.
• The lift is approximately 100m (109yd 1ft) from the Main Entrance.
• Staff do not need to be notified for use of the lift.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 175cm x 180cm (5ft 9in x 5ft 11in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting level in the lift is moderate to good.

You are on Outside Access (Lakeside Entrance). Skip to the next section.

Outside Access (Lakeside Entrance)

• This information is for the entrance located on the first floor of the Lakeside Centre.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 290cm (9ft 6in) wide.

You are on Outside Access (Brompton Walk Entrance). Skip to the next section.

Outside Access (Brompton Walk Entrance)

• This information is for the entrance located on the first floor of the Lakeside Centre.
• There is level access into the venue.
• The main doors open (no doors).
• The door opening is 288cm (9ft 5in) wide.

You are on Inside Access. Skip to the next section.

Inside Access

• There is level access to the service.
• This venue does play background music.
• Music is played throughout the venue.
• Motorised scooters are welcomed in public parts of the venue.
• Lighting levels are bright.
• Customers can charge scooters or wheelchairs at the venue.

You are on Eating and Drinking. Skip to the next section.

Eating and Drinking

• The following information is for the cafe.
• The bar does serve food.
• Some chairs are permanently fixed.
• No chairs have armrests.
• The nearest table is 2m (6ft 7in) from the Brompton Walk entrance.
• The distance between the floor and the lowest table is 72cm (2ft 4in).
• There is ample room for a wheelchair user to manoeuvre.
• Menus are hand held and wall.
• Menus are not available in Braille.
• Menus are available in large print.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• The type of food served here is snacks.

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Toilet with Adaptations

• There are not accessible toilets within this venue designated for public use.

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Standard Toilet(s)

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• Availability and Location of Standard Toilets View
  • Standard toilets are not available.

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Additional Info

• Staff do receive disability awareness / equality training.
• A member of staff trained in BSL skills is not generally on duty.
• Staff are not Text Relay aware.
• Takeaway cutlery is available.
• Drinking straws are available on request.
• Children are welcomed at the venue.