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Thameside Theatre

Thameside Complex, Orsett Road, Grays, RM17 5DX

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located on Level 2 of the Thameside Complex.
    • The toilet with adaptations has a right hand transfer space.
    • Female and male step-free standard toilet facilities are located on Level 2 of the Thameside Complex.
  • Changing Facilities View
    • Parent and baby changing facilities are located on Level 2 of the Thameside Complex.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street designated Blue Badge parking and standard parking is available.
    • The on-street designated Blue Badge parking bays are located on Titan Road.
    • The Blue Badge bays are clearly marked and signposted.
    • There is a public car park located on Crown Road.
    • The name of the car park is Grays Shopping Centre Multi-Storey Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance (Thameside Complex Outside Access)

  • This entrance is located at the front of the Thameside Complex building, on Orsett Road.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp bypasses the steps.
  • The ramp has a steep gradient.
  • There are level resting areas along the ramp.
  • The ramp is over 150cm wide.
  • There are handrails on both sides.
  • There are 2 steps as you enter.
  • There are handrails on both sides and also a central handrail.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The steps have tactile markings at the top and bottom.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is between 30cm-45cm.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 155cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 155cm.
  • The doors have a low colour contrast.

Counter (Box Office)

  • The counter is located on Level G, diagonally to the right as you enter the Thameside Complex building.
  • The distance from the Thameside Complex entrance is 6m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 75cm.
  • The counter has a television, windows and patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The payment machine is portable.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests and high stools.
  • Furniture available in this area includes: high tables and desks.
  • The tables are fixed.

Getting Around (Thameside Complex)

  • Access View
    • There is step-free access between floors via lift.
    • There is step-free level access throughout all areas.
  • Circulation View
    • There are no doors along circulation routes.
    • Access throughout may include pillars.
    • The contrast between the walls and floor varies between low and high along circulation routes.
    • Some flooring is shiny.
    • There is background noise.
    • Wayfinding signage is provided.
    • The colour, design and typeface of signage is consistent throughout.
    • Seating available in the walkways includes: chairs with armrests, chairs without armrests, sofas and high stools.
    • Lighting levels vary due to the size of the space.
    • Lighting levels are adjustable.

Lift

  • The lift surveyed is located straight ahead as you enter the Thameside Complex building.
  • The distance from the Thameside Complex entrance is 33m.
  • The most accessible route to the lift has step-free level access.
  • There are no doors to open along the most accessible route.
  • Standard Lift View
    • Levels G, 1, 2 and 3 can be accessed by this lift.
    • The lift door has a low colour contrast.
    • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
    • The weight limit for the lift is 910kg.
    • The control buttons have a low colour contrast.
    • All of the external lift controls are at a suitable height for a wheelchair user.
    • The lift door opening width is 89cm.
    • The internal dimensions of the lift are 172cm (width) x 104cm (depth).
    • The internal lift control buttons have tactile markings.
    • The control buttons have a low colour contrast.
    • All of the internal lift controls are at a suitable height for a wheelchair user.
    • Internally the lift has: a visual floor indicator, an audible announcer and a mirror to aid reversing.
    • Lighting levels were even at the time of the survey.
    • There are other lifts available at this location which are of a similar size.

Stairs

  • The stairs are located ahead and on the left as you enter the Thameside Complex building.
  • Levels G, 1, 2 and 3 can be accessed by these stairs.
  • There are handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The step markings are not clearly visible.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm-45cm.
  • Lighting levels vary due to the use of large glazed walls.

Entrance (Thameside Theatre)

  • This entrance is located on Level 3 of the Thameside Complex, straight ahead as you exit the lift.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There are double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 134cm.
  • The doors have a medium colour contrast.
  • There is a second set of double manual doors.
  • The doors open towards you.
  • The doors require effort to open.
  • The width of the opening is 132cm.
  • The doors have a high colour contrast.

Theatre (Thameside Theatre)

  • Theatre Information View
    • Advanced bookings are available.
    • Concessions are available.
    • Details of concessions may vary from one show to another - please contact the box office for further details.
    • Captioned performances are not available.
    • Signed performances are not available.
    • Audio described performances are not available.
    • Autism friendly/relaxed performances are available.
    • Availability of autism friendly/relaxed performances depends on the production/event taking place - please contact the box office for further details.
    • Sensory friendly performances are available.
    • Availability of sensory friendly performances depends on the production/event taking place - please contact the box office for further details.
    • There is an infrared assisted hearing system.
    • Loan of the equipment is free and available from any member of the theatre staff.
    • View information on access performances and provisions (opens new tab) .
  • Auditorium View
    • The most accessible route to the auditorium has step-free level access.
    • There are no doors to open along the most accessible route.
    • The most accessible route to a row of seating has step-free level access.
    • The following areas have stepped access: rows A-N.
    • The designated seating area is located on the far left and far right of the auditorium, in rows O and P.
    • Some of the seats in these areas can be moved to make space for wheelchair users.
    • View the seating plan/auditorium map (opens new tab) .
    • The flooring consists of deep pile carpet.
    • Seating available in the auditorium includes: flip-down seats with armrests and chairs without armrests.

Eating and Drinking (Kiosk)

  • Location and Access View
    • Kiosk is located in the foyer outside the Thameside Theatre, on Level 3 of the Thameside Complex, straight ahead as you exit the lift.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a payment counter.
    • The payment counter was surveyed.
    • The counter is located in the foyer outside of the Thameside Theatre, on Level 3 of the Thameside Complex, straight ahead as you exit the lift.
    • There is step-free level access to the counter.
    • The height of the counter is 93cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering and a designated seating area.
    • Full table service is available on request only.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Seating available in this area includes: chairs without armrests and sofas.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.
    • Lighting levels are adjustable.

Eating and Drinking (Theatre Bar)

  • Location and Access View
    • The Theatre Bar is located on Level 3 of the Thameside Complex, outside of the Thameside Theatre, to the right and right again as you exit the lift.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is open plan access.
  • Order and Payment View
    • This area has a bar where food and drink can be ordered.
    • The bar was surveyed.
    • The bar is located ahead and on the right as you enter the Theatre Bar area.
    • There is step-free level access to the bar.
    • The height of the bar is 106cm.
    • There is not a lowered section at the bar.
    • The bar has mirrors and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering and a designated seating area.
    • Full table service is available on request only.
    • Menus types include: countertop.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, vegetarian and vegan.
    • The following are available: drinking straws and takeaway cups.
    • There is not a hearing assistance system.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • The flooring is shiny.
    • Seating available in this area includes: chairs without armrests, sofas and high stools.
    • Furniture available in this area includes: coffee tables and high tables.
    • Some tables are fixed.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.

Toilet with Adaptations (Level 2 - Right Hand Transfer)

  • Location View
    • The toilet surveyed is located on Level 2 of the Thameside Complex.
    • The distance from the lift is 20m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The door is easy to open.
    • The width of the opening is 85cm.
    • The door has a locking handle (with a RADAR key to access).
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door, with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 154cm (width) x 211cm (depth).
    • There is not room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 78cm (from the side of the toilet pan).
    • There is a spatula flush for the toilet.
    • The flush is on the transfer side.
    • There are horizontal grab rails on both sides of the toilet.
    • The horizontal grab rails have a low colour contrast.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a low colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low colour contrast.
    • The toilet roll holder cannot be reached when seated on the toilet.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 89cm from the floor.
    • The wash basin has a lever mixer tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a low colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 96cm from the floor.
    • There is a wall mounted towel dispenser.
    • The towel dispenser cannot be reached when seated on the toilet.
    • The towel dispenser has a low colour contrast.
    • The towel dispenser is 104cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 90cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a mirror.
    • There is a shelf, however there is an obstruction in front of it.
    • The shelf meets the AccessAble criteria for Stoma Friendly Toilets.
    • The cubicle has a waste bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.