Access Guide
Introduction
- Services / facilities within the building include function suites, a gymnasium, spa, hairdressers.
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Comments
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- Contact details for Kukana Spa are.
- Tel: 01375 893 089.
- Email: [email protected].
Location
- The venue is situated outside the centre of the town.
- This venue is situated in Orsett.
- The venue is not situated on a road which has a steep gradient.
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest mainline station is Stanford-le-Hope.
- The nearest underground station is Upminster.
Parking
- The venue does have its own car park.
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Venue Car Park
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- Parking is free for all users.
- The car park type is open air/surface.
- Parking spaces for Blue Badge holders cannot be booked in advance.
- There is/are 3 Blue Badge parking bay(s) within the car park.
- The dimensions of the Blue Badge parking bay(s) are 320cm x 500cm (10ft 6in x 16ft 5in).
- The nearest Blue Badge bay is 22m (24yd 2in) from the Main Entrance.
- The furthest Blue Badge bay is 27m (29yd 1ft) from the Main Entrance.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
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Comments
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- The third photo is of the parking area to the rear of the Santoria rooms.
Outside Access (Main Entrance)
- This information is for the entrance located at the front of the building.
- There is level access into the venue.
- The main door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 175cm (5ft 9in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is / are double.
- The width of the door opening is 165cm (5ft 5in).
Outside Access (Santoria Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) automatically (towards you).
- The door(s) is / are double.
- The width of the door opening is 160cm (5ft 3in).
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Second set of doors
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- There is a small raised threshold in the doorway.
- There is a second set of doors.
- The door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 150cm (4ft 11in).
Level Change (Santoria Entrance)
- There is a ramp/slope to access this area/service.
- The ramp or slope is located to the left as you face the entrance.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have handrails.
- There is not tactile paving at the top and bottom of the steps.
- The ramp/slope does not bypass the step(s).
Reception (Main Hotel)
- The desk/counter is 6m (6yd 1ft) from the main entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is high (110cm+).
- The desk/counter does not have a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
Reception (Kukana Spa & Gym)
- The desk/counter is 3m (3yd 10in) from the basement floor lift in the Santoria building.
- There is level access to the desk/counter from the entrance.
- Level access to the desk/counter is via lift.
- The desk/counter is high (110cm+).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are medium.
- There is not a hearing assistance system.
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Comments
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- The width of the treatroom doors are 85cm and are light weight, they all open away from you.
- All treatment beds are height adjustable.
Inside Access (Hotel)
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are medium.
Inside Access (Santoria)
- There is level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Eating and Drinking (Garden Restaurant)
- The following information is for the restaurant.
- The restaurant is located to the rear of the hotel.
- Full table service is available.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 30m (32yd 2ft) from the main entrance.
- The standard height for tables is 75cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are not available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is an a la carté menu.
Eating and Drinking (Santoria Bar)
- The following information is for the cafe/bar.
- The cafe/bar is located within the Santoria.
- The bar does serve food.
- Full table service is not available.
- Food or drinks are ordered from the service counter.
- Food or drinks can be brought to the table.
- There is not a lowered section at the counter.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests.
- The nearest table is approximately 4m (4yd 1ft) from the main entrance.
- The distance between the floor and the lowest table is 45cm (1ft 6in).
- The distance between the floor and the highest table is 72cm (2ft 4in).
- The standard height for tables is 73cm.
- There is ample room for a wheelchair user to manoeuvre.
- Takeaway cutlery is not available.
- Drinking straws are available.
- Menus are hand held only.
- Menus are not available in Braille.
- Menus are not available in large print.
- Picture menus are not available.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is a modern bar menu.
Other Floors
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Steps
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- The floors which are accessible by stairs are B-G-1-2.
- There are 15+ steps between floors.
- The steps are clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
Lift (Main Hotel)
- There is a lift for public use.
- The lift is located to the left as you face reception.
- The lift is a standard lift.
- The floors which are accessible by this lift are B-G-1-2.
- The lift is approximately 16m (17yd 1ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 90cm (2ft 11in).
- The dimensions of the lift are 140cm x 155cm (4ft 7in x 5ft 1in).
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is medium.
Lift (Santoria)
- The lift is located beyond the main entrance to your right.
- The lift is a standard lift.
- The floors which are accessible by this lift are Reception - Basement.
- The lift is approximately 10m (10yd 2ft) from the main entrance.
- Staff do not need to be notified for use of the lift.
- The clear door width is 85cm (2ft 9in).
- The dimensions of the lift are 120cm x 140cm (3ft 11in x 4ft 7in).
- There are not separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting level in the lift is bright.
Room
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General Information
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- The Tourist Board rating is 4 star.
- There are 56 rooms in total.
- There are 8 standard ground floor rooms.
- There are 0 standard ground floor rooms.
- There are 33 standard rooms on other floors.
- There are 46 standard rooms on other floors.
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Accessible Rooms
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- There are accessible ensuite facilities.
- There is / are 2 room(s) which has / have accessible ensuite facilities.
- There is / are 0 adjoining room(s) available for carers.
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Location and Access
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- The accessible room viewed is 80m (87yd 1ft) from the main reception.
- There is level access from an accessible entrance.
- No accessible rooms are located in a separate building from the main hotel.
- Some accessible rooms are located in a separate building from the main hotel.
- There is level access leading to the accessible room in a separate building.
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Accessible Room
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- The room number or room name viewed was 43 Santoria.
- The room number or room name viewed was 24.
- The width of the door is 85cm.
- The height of the bed is 65cm.
- The measurement between the bed base and floor is 3cm (1in).
- The measurement between the bed base and floor is 40cm (1ft 4in).
- Light switches are within 120cm from floor level.
- There is not a functional emergency alarm in the room.
- No emergency alarm is fitted in the room.
- Assistance dogs are welcomed to stay with guests in accessible rooms.
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Accessible Ensuite
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- The width of the door to the ensuite is 90cm (2ft 11in).
- The width of the door to the ensuite is 86cm (2ft 10in).
- The door opens outwards.
- The door weight is light.
- The door is locked by a twist lock.
- The dimensions of the accessible ensuite are 240cm x 250cm (7ft 10in x 8ft 2in).
- The dimensions of the accessible ensuite are 230cm x 250cm (7ft 7in x 8ft 2in).
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 150cm (4ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- Wall mounted grab rails are available for the toilet.
- As you face the toilet, the wall mounted grab rails are on both sides.
- The toilet seat is 42cm (1ft 5in) above floor level.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm in height.
- There is a sink.
- The sink can be reached from seated on the toilet.
- The height of the sink is 70cm (2ft 4in).
- The tap type is lever.
- There is a mixer tap for the sink.
- There is not a functional emergency alarm available in the ensuite.
- There is a functional emergency alarm available in the ensuite.
- No emergency alarm is fitted in the ensuite.
- Disposal facilities are not available.
- Disposal facilities are available.
- There are mirrors.
- Mirrors are not placed at a lower level or at an angle for ease of use.
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Bath and Shower
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- There is not a bath.
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Wheel In Shower
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- There is a wheel in shower.
- The shower head is fixed.
- The shower head is adjustable.
- The shower head height is 190cm (6ft 3in).
- The shower control type is lever.
- The shower control type is twist/turn.
- The shower seat is flip-down.
- There is no shower seat.
- The flip down or fixed seat height is 45cm (1ft 6in).
- There are handrails available for the shower.
- There are not handrails available for the shower.
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Signage, colour contrast and lighting in accessible rooms
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- There is no additional signage on or near the hotel door.
- There is tactile signage on or near the hotel door.
- The colour contrast between the external hotel room door and wall is high.
- The colour contrast between the walls and floor is high.
- The colour contrast between the internal hotel room door and wall is high.
- The colour contrast between the external ensuite door and wall is high.
- Lighting levels are medium.
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Colour contrast and lighting in accessible ensuite
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- The colour contrast between the internal ensuite door and wall is high.
- The colour contrast between the walls and floor in the ensuite is high.
- The colour contrast between the dropdown rails and wall is high.
- The colour contrast between the grab rails and wall is high.
- Lighting levels are medium.
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Auxiliary Aids - General
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- Some rooms have no auxiliary aids for people with sensory impairments.
- The venue does not provide other auxiliary aids for people with mobility impairments.
- The number of accessible rooms with baths is 0.
- The number of accessible rooms with wheel in showers is 2.
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Ground Floor Standard Rooms
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- There are standard rooms on the ground floor.
- There is level access to ground floor rooms.
- None of these rooms are accessed by platform lift.
- Adjoining rooms are not available.
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Standard Rooms on Other Floors
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- There are standard rooms on other floors.
- The other floors can be accessed by lift.
- Adjoining rooms are not available.
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Comments
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- Photographs four and five are of a standard room (No:48).
Toilet with Adaptations (Kukana Spa)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 24m (26yd 9in) from the Santoria entrance.
- This accessible toilet is located to the rear of the reception.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 90cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 190cm x 300cm (6ft 3in x 9ft 10in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is not a lateral transfer space.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is not fully functional.
- The alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- Disposal facilities are available in the cubicle.
- There is a/are waste paper pedal bin and sanitary disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on the right.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is not a hand dryer.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is not placed higher than 100cm (3ft 3in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is fair.
- The lighting levels are bright.
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Comments
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- There are lockers within the accessible toilet and shower.
Accessible Shower (Kukana Spa)
- Accessible shower facilities are available.
- The accessible shower(s) surveyed is/are located within the accessible toilet.
- The facilities available in the accessible shower(s) include; an adjustable shower head, handrails, a flip down seat and a fixed seat.
- The height of the seat is 45cm (1ft 6in).
- Other facilities available include; dropdown rails.
- There is level access to the services from the accessible shower facilities.
Toilet with Adaptations (Reception)
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is not for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is approximately 11m (12yd 1in) from the main entrance.
- This accessible toilet is located to the left as you face reception.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is not required for the accessible toilet.
- The door opens outwards.
- The door is locked by a twist lock.
- The width of the accessible toilet door is 89cm (2ft 11in).
- The door is light.
- The dimensions of the accessible toilet are 180cm x 210cm (5ft 11in x 6ft 11in).
- There is sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 130cm (4ft 3in).
- There is a dropdown rail on the transfer side.
- There is a flush, however it is not on the transfer side.
- The tap type is lever.
- There is a mixer tap.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is a/are sanitary and clinical waste disposal units.
- There is not a/are not coat hook(s).
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Position of Fixtures
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- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is a mirror.
- Mirrors are not placed at a lower level or at an angle for ease of use.
- The height of the toilet seat above floor level is 46cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- There is not a towel dispenser.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are medium.
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Baby Change Facilities
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- Baby change facilities are located within the venue.
- Baby change facilities are located within the accessible toilet.
- The height of the baby change table once extended is 95cm (3ft 1in).
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located to the left as you face reception.
- The female toilet(s) is/are approximately 17m (18yd 1ft) from the main entrance.
- Inside the venue, there is level access to the female toilet(s).
- Lighting levels are medium.
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Access to Standard Male Toilet(s)
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- The male toilet facilities that were surveyed are located to the left as you face reception.
- The male toilet(s) is/are approximately 12m (13yd 4in) from the main entrance.
- Inside the venue, there is level access to the male toilet(s).
- Lighting levels are medium.
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Comments
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- Additional standard toilet facilities are located on the basement floor.
- The photographs show the standard female toilet.
Additional Info
- Staff do receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A bowl of water can be provided for an assistance dog.
- An assistance dog toilet area can be provided onsite.
- The assistance dog toilet area is located to the rear of the car park.
- A member of staff trained in BSL skills is not normally on duty.
- This service can be requested.