Access Guide
2020 Changes
- AccessAble are aware that there have been changes to this Access Guide, which includes the information of the accessible toilet, following it being refurbished. Our surveyors will revisit the venue to update the information as soon as possible, subject to Government restrictions.
Opening Times (November - March)
- Monday Closed.
- Tuesday Closed.
- Wednesday Closed.
- Thursday Closed.
- Friday Closed.
- Saturday 10:00 - 16:00.
- Sunday 10:00 - 16:00.
Opening Times (April to October)
- Monday Closed.
- Tuesday Closed.
- Wednesday 10:00 - 18:00.
- Thursday 10:00 - 18:00.
- Friday 10:00 - 18:00.
- Saturday 10:00 - 18:00.
- Sunday 10:00 - 18:00.
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Comments
View
- Venue is open on Bank Holidays.
Location
- There is not a bus stop within 150m (164yds) of the venue.
- The nearest National Rail station is Tilbury Town.
Parking
- The venue does have its own car park.
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Venue Car Park
View
- Parking is free for all users.
- The car park type is open air/surface.
- There is/are 0 Blue Badge parking bay(s) within the car park.
- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is / are uneven surfaces.
- The car park surface is tarmac.
- There is not a road to cross between the car park and the entrance.
- The car park does not have a height restriction barrier.
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Drop-off Point
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- There is not a designated drop off point.
Outside Access (Gift Shop and Admissions Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 95cm (3ft 1in).
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Second set of doors
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- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 91cm (2ft 12in).
Level Change (Shop and Admissions Entrance)
- There are steps to access this area / service.
- The steps are located in front of the entrance.
- There is / are 3 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are medium.
- The steps do not have handrails.
Reception
- The desk/counter is 5m (5yd 1ft) from the Shop and Admissions entrance.
- There is level access to the desk/counter from the entrance.
- The desk/counter is medium height (77cm - 109cm).
- The desk/counter has a low (76cm or lower) section.
- The lighting levels are bright.
- There is not a hearing assistance system.
Pathways
- Throughout the fort the pathways vary from cobbles, tarmac, gravel and grass.
- There are slopes and ramps which range from easy to steep with no handrails.
Outside Access (East Gunpowder Magazine Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 145cm (4ft 9in) wide.
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Second set of doors
View
- There is a second set of doors.
- The doors open towards you (pull).
- The doors are double width.
- The doors are heavy.
- The door opening is 137cm (4ft 6in) wide.
Level Change (East Gunpowder Magazine Entrance)
- There are steps to access this area / service.
- The steps are located in front of the first set of doors.
- There is / are 1 step(s) to the area / service.
- The step(s) is/are not clearly marked.
- The steps are deep.
- The steps do not have handrails.
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Comments
View
- At the 2nd set of doors there are two shallow steps.
Outside Access (Shell and Cartridge Store Passage Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) towards you (pull).
- The door(s) is / are double.
- The door(s) is / are heavy.
- The width of the door opening is 107cm (3ft 6in).
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Comments
View
- There is a separate entrance leading straight to the Magazine Room, as shown in photograph 2.
- The door is 116cm wide and there is an easy slope and shallow step.
Level Change (Shell and Cartridge Store Passage Entrance)
- There are steps to access this area / service.
- The steps are located at the entrance.
- There is / are 1 step(s) to the area / service.
- The step(s) is/are clearly marked.
- The steps are shallow.
- The steps do not have handrails.
Level Change (Shell and Cartridge Store Passage)
- There is a ramp/slope to access this area/service.
- The ramp/slope is located in the passageway.
- The ramp/slope is permanent.
- The width of the ramp/slope is 120cm (3ft 11in).
Outside Access (The Bernard Truss Collection of Militaria Entrance)
- This information is for the entrance located at the front of the building.
- There is not level access into the venue.
- The main door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 90cm (2ft 11in).
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Second set of doors
View
- There is a second set of doors.
- The door(s) open(s) away from you (push).
- The door(s) is / are single.
- The door(s) is / are heavy.
- The width of the door opening is 63cm (2ft 1in).
Level Change (The Bernard Truss Collection of Militaria Entrance)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of the entrance.
- There is/are 2 step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are deep (18cm+).
- There is not a/are not handrail(s) at the step(s).
Museum
- Exhibits cannot be audio described.
- Tactile signage for exhibits is not available.
- The availability of tactile signage does not depend on exhibition.
- Touch tours are not available.
- Video tours are not available.
- Concessions are available.
- There is not a wheelchair to borrow.
Other Floors (The Bernard Truss Collection of Militaria)
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Steps
View
- The floors which are accessible by stairs are G-1.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium.
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is a landing.
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Other
View
- The services on the floors which are not accessible are additional exhibitions.
Inside Access
- There is not level access to the service(s).
- There is not a hearing assistance system.
- This venue does not play background music.
- Motorised scooters are welcomed in public parts of the venue.
- The lighting levels are varied.
Other Floors (Tilbury Fort)
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Steps
View
- The floors which are accessible by stairs are G-Fort Walls.
- There are 15+ steps between floors.
- The steps are not clearly marked.
- The steps are medium (11cm - 17cm).
- The steps do have handrails.
- The steps have a handrail on both sides.
- There is not a landing.
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Other
View
- The area(s)/service(s) on the floors which are not accessible is/are the fort walls.
Toilet with Adaptations
- There are accessible toilet facilities within this venue.
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Location and Access
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- The toilet is for the sole use of disabled people.
- There is pictorial signage on or near the toilet door.
- This accessible toilet is located in the toilet block, behind the Bernard Truss Collection of Militaria.
- There is level access to this accessible toilet.
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Features and Dimensions
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- This is a unisex toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from a member of staff.
- The door opens outwards.
- The door is locked by a locking handle.
- The width of the accessible toilet door is 80cm (2ft 7in).
- The door is light.
- The dimensions of the accessible toilet are 167cm x 192cm (5ft 6in x 6ft 4in).
- There is not sufficient turning space in the cubicle for a wheelchair user.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 88cm (2ft 11in).
- There is a dropdown rail on the transfer side.
- There is a flush on the transfer side.
- The tap type is lever.
- There is not a mixer tap.
- The emergency pull cord alarm is fully functional.
- Disposal facilities are available in the cubicle.
- There is not a/are not coat hook(s).
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Position of Fixtures
View
- Wall-mounted grab rails are available.
- As you face the toilet the wall-mounted grab rails are on both sides.
- There is not a shelf within the accessible toilet.
- There is not a mirror.
- The height of the toilet seat above floor level is 45cm (1ft 6in).
- There is a hand dryer.
- The hand dryer cannot be reached from seated on the toilet.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 105cm (3ft 5in).
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 107cm (3ft 6in).
- There is a wash basin.
- The wash basin cannot be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
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Colour Contrast and Lighting
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- The contrast between the external door and wall is good.
- There is a high colour contrast between the internal door and wall.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- There is a good colour contrast between the dropdown rail(s) and wall.
- The contrast between the walls and floor is good.
- The lighting levels are bright.
Standard Toilet(s)
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Availability and Location of Standard Toilets
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- Standard toilet facilities are available.
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Access to Standard Female Toilet(s)
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- The female toilet facilities that were surveyed are located in the toilet block.
- Inside the venue, there is not level access to the female toilet(s).
- Lighting levels are bright.
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Access to Standard Male Toilet(s)
View
- The male toilet facilities that were surveyed are located in the toilet block.
- Inside the venue, there is not level access to the male toilet(s).
- Lighting levels are bright.
Level Change (Male and Female Standard Toilets)
- There is a/are step(s) to access this area/service.
- The step(s) is/are located in front of each toilet entrance.
- There is/are 1 step(s) to the area/service.
- The step(s) is/are not clearly marked.
- The step(s) is/are medium height (11cm - 17cm).
- There is not a/are not handrail(s) at the step(s).
Additional Info
- Staff do not receive disability awareness / equality training.
- Documents are not available in Braille.
- Documents are not available in large print.
- A member of staff trained in BSL skills is not generally on duty.
- Staff are not Text Relay aware.
- Children are welcomed at the venue.