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TK Maxx Aberdeen Union Square

Units 9,10 and 11 Union Square Shopping Centre, Guild Street, Aberdeen, AB11 5RD

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Access Guide

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Overview

  • Parking and Public Transport View
    • The venue does not have its own car park.
    • There is a public car park nearby.
    • The name of the nearest car park is Union Square.
    • View information on Union Square (opens new tab) .
    • The nearest train station is Aberdeen.
    • The nearest bus station is Aberdeen.
  • Getting In and Around View
    • View information on opening times
    • There is step-free level access at the most accessible entrance.
    • There is step-free level access throughout the majority of areas, this may include the use of a lift.
    • The following areas have step-free access via ramps or slopes: the rear of the store.
    • The following areas have stepped access: the rear of the store.
    • Access throughout may include automatic doors and narrow aisles.
    • The ground floor and floor 1 can be accessed via a standard lift and stairs.
  • Getting Help and Assistance View
    • There is seating available.
    • There is a portable hearing assistance system.
    • The store has standard trollies, wheeled baskets with a high handle and net shopping baskets.
    • There is a water bowl available for assistance dogs.

Parking

  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Car Parks View
    • There is a public car park located in front of the store.
    • The name of the car park is Union Square.
    • Designated Blue Badge parking bays are available in the car park.
    • Blue Badge bays are scattered throughout the surface car park and the multi storey car park. The nearest Blue Badge Bays to this venue are located to your right as you face the store entrance, 5 Blue Badge bays measuring 230cm x 470cm with hatching on both sides of 120cm. The nearest Blue Badge bay is 20m from the entrance.

Entrance

  • This entrance is located at the front of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 200cm.
  • The doors have a low visual contrast.
  • There is step-free level access as you enter.

Shop Floor (Ground Floor)

  • There is step-free level access throughout the majority of areas.
  • The following areas have step-free access via ramps or slopes: the fitting rooms.
  • The following areas have stepped access: the fitting rooms, the steps can be bypassed by the ramp.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are under 120cm.
  • Some aisles are obstructed by product bins.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • Some of the columns in the venue have a reflective finish.
  • There is background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.
  • Customers can obtain click and collect items from the checkouts.

Fitting Room with Adaptations (Ground Floor)

  • Access View
    • The fitting room surveyed is located within the standard changing room at the rear of the store to your left.
    • The fitting room surveyed is for any gender.
    • The distance from the entrance is 56m.
    • The most accessible route to the fitting room has step-free level access.
    • There is step-free level access into the fitting room.
    • There is no signage for the fitting room.
    • The door opens outwards and has a medium visual contrast.
    • The width of the opening is 92cm.
    • Internally the door has a medium visual contrast.
    • There is a lever twist lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 240cm (width) x 160cm (depth).
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and a dropdown rail available.
    • The grab rails have a low visual contrast.
    • The dropdown rail has a low visual contrast.
    • There is a seated bench available.
    • The seat/chair is 44cm from the floor.
    • There is no assistance bell.
    • There is no emergency alarm.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 91cm and 160cm from the floor.
    • The walls and floor have a low visual contrast.

Standard Fitting Room (Ground Floor)

  • The fitting room surveyed is located to the rear of the store on your left.
  • The fitting room surveyed is female only.
  • The distance from the entrance is 56m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • The door opens inwards and has a medium visual contrast.
  • The width of the opening is 66cm.
  • Internally the door has a medium visual contrast.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.
  • There is a similar configuration of fitting rooms for males next to the females.

Checkouts (Ground Floor)

  • The checkout area is located to your right as you enter the store.
  • There is step-free level access to the checkout area.
  • The venue has standard checkouts and a designated accessible till point.
  • The designated accessible till point is located on the right end of the checkouts.
  • If you need to use a designated accessible till point, please go straight there and a colleague will come to assist you. You are not required to queue here.
  • The designated accessible till point has a knee recess, a lowered counter and a hearing assistance system.
  • The queue width for the main checkouts is at least 150cm and the width at each turn is at least 150cm.
  • The height of the payment counter is 95cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 79cm.
  • The chip and pin card machines are not accessible for a seated user.
  • There is a portable hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located on your left, behind the lift.
    • The distance from the entrance is 22m.
    • The most accessible route to the toilet has step-free level access.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium visual contrast.
    • The width of the door opening is 97cm.
    • The door has a twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a high visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 179cm (width) x 220cm (depth).
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 111cm (from the side of the toilet pan).
    • There is a spatula flush on the non-transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 83cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 76cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 70cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 91cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin.
    • There are no coat hooks.
    • The walls and floor have a low visual contrast.

Standard Toilet Facilities (Ground Floor)

  • The male and female standard toilet facilities were surveyed.
  • The toilets are located in the corridor next to the fitting rooms.
  • The distance from the entrance is 50m.
  • The most accessible route has step-free level access and manual doors.
  • There is step-free level access into the toilets.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a medium visual contrast.
  • The width of the door opening is 86cm.
  • Internally the door has a medium visual contrast.
  • There are no ambulant toilet facilities available.
  • There is a wash basin, a wall mounted soap dispenser and a hand dryer available.
  • The wash basin has a push tap.

Parent and Baby Room / Feeding Room (Ground Floor)

  • The room surveyed is located in the corridor next to the fitting rooms.
  • The distance from the entrance is 50m.
  • The most accessible route to the room has step-free level access and manual doors.
  • There is step-free level access into the room.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a medium visual contrast.
  • The width of the door opening is 86cm.
  • Internally the door has a medium visual contrast.
  • The height of the baby change facility when in use is 96cm.
  • There is a wash basin and a hand dryer in the room.
  • The wash basin has a push tap.
  • The room has a nappy/incontinence items bin.
  • The walls and floor have a medium visual contrast.

Lift

  • The lift surveyed is located beside the stairs on the right as you enter the store.
  • The distance from the entrance is 11m.
  • The most accessible route to the lift has step-free level access.
  • The ground floor and floor 1 are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 140cm (width) x 160cm (depth).
  • The internal lift control buttons have Braille markings.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.

Stairs

  • The stairs surveyed are located in front of you and to your left as you enter the store.
  • The ground floor and floor 1 can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 16cm.
  • The depth of the steps is not between 30cm and 45cm.

Shop Floor (Floor 1)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 120cm - 150cm.
  • The majority of product aisle widths are under 120cm.
  • Some flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available on this floor includes: benches.