Access Guide

Search Access Guide

Overview

Parking and Public Transport View
- The venue shares a car park which has Blue Badge parking available.
- The nearest train station is Cardiff Queen Street.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
- The store is located within City Link Retail Park.
Getting In and Around View
- View information on opening times
- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout, this may include the use of a lift.
- The ground and first floor can be accessed via a standard lift and stairs.
Getting Help and Assistance View
- There is seating available.
- There is a portable hearing assistance system.
- The store has standard trollies and wheeled baskets with a high handle.

Car Park View
- The car park surface consists of block paving.
- There is a dropped kerb without tactile paving from the designated Blue Badge parking.

There is step-free level access throughout all areas.
The majority of main aisle widths are over 180cm.
The majority of product aisle widths are between 120cm - 150cm.
Some flooring is shiny.
There is a high visual contrast between the shelving and floor in the majority of walkways.
Some of the columns in the venue have a reflective finish.
There is background noise.
Signage is provided.
The colour, design and typeface of signs is consistent throughout.
Seating available on this floor includes: stools.
Lighting levels vary due to the size of the space.

The fitting room surveyed is located on the ground floor, on the right side of the store.
The fitting room surveyed is for any gender.
There is step-free level access into the fitting room.
The door opens inwards and has a high visual contrast.
The following is available in the fitting room: a mirror, a coat hook and a bench seat.
Lighting levels were even at the time of the survey, with unshaded light sources.

The checkout area is located on the ground floor, to the left of the store.
There is step-free level access to the checkout area.
The venue has a payment counter.
The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
The height of the payment counter is 101cm.
There is a lowered section at the counter.
The height of the lowered section is 90cm.
The chip and pin card machines are moveable.
There is a portable hearing assistance system.
Lighting levels were even at the time of the survey, with unshaded light sources.

The lift surveyed is located to the right from the store entrance.
The ground and first floor are accessed by this lift.
The lift door has a high visual contrast.
The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
The external lift control buttons have a high visual contrast.
All of the external lift controls are at a suitable height for a wheelchair user.
The lift door opening width is 110cm.
The internal dimensions of the lift are 160cm (width) x 150cm (depth).
The internal lift control buttons have tactile markings, a high visual contrast and Braille markings.
All of the internal lift controls are at a suitable height for a wheelchair user.
Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
Lighting levels were even at the time of the survey.

The stairs surveyed are located to the right from the store entrance.
The ground and first floor can be accessed by these stairs.
There are 20+ steps between floors.
The steps are clearly marked and have handrails on both sides.
The handrails are easy to grip.
The handrails cover the flight of stairs throughout its length.
The handrails extend horizontally beyond the first and last step.
The height of the steps is between 15cm and 18cm.
The height of the highest step is 16cm.
Lighting levels were even at the time of the survey, with unshaded light sources.
The steps are split with a resting area.

There is step-free level access throughout all areas.
The majority of main aisle widths are over 180cm.
The majority of product aisle widths are between 120cm - 150cm.
Some flooring is shiny.
There is a high visual contrast between the shelving and floor in the majority of walkways.
There is background noise.
Signage is provided.
The colour, design and typeface of signs is consistent throughout.
Lighting levels vary due to the size of the space.