You are on Overview. Skip to the next section.

Overview

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• Parking and Public Transport View
  • The venue does not have its own car park.
  • The nearest train station is Edinburgh Waverley.
  • The nearest tram stop is St Andrew Square.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • This store is located in a shopping area.
• Getting In and Around View
  • View information on opening times.
  • There is step-free access via slope at the most accessible entrance.
  • There is step-free level access throughout, this may include the use of a lift.
  • Access throughout may include manual doors.
  • Floors G, 1 and 2 can be accessed via a standard lift and escalator.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system.
  • The store has standard trollies and wheeled baskets with a high handle.
  • There is a Click and Collect point which can be found on the ground floor, towards the rear of the store, to the left when facing the lift.

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

• There are 2 toilets with adaptations.
• Toilets with adaptations are located on the ground and second floors.
• The transfer space varies between left and right in the toilets with adaptations.
• The male and female step-free standard toilet facilities are located at the rear of the ground floor.
• Parent and baby changing facilities are located in the standard toilets on the ground floor.

You are on Entrance. Skip to the next section.

Entrance

• This entrance is located at the front of the building.
• The entrance area is clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free access via slope at the entrance.
• The slope bypasses the steps.
• There are 4 steps with a central handrail.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail extends horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 19cm.
• There is a steep slope on the approach depending on the direction.
• There are double automatic doors at this entrance.
• The doors open by sliding.
• The width of the opening is 205cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There are security barriers at this entrance.

You are on Shop Floor (Ground Floor). Skip to the next section.

Shop Floor (Ground Floor)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some aisles are obstructed by pillars.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns in the venue have a reflective finish.
• There is background noise.
• Signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: benches.
• Customers can obtain click and collect items from on the ground floor, towards the rear of the store, just to the left when facing the lift.
• Lighting levels vary due to the size of the space.

You are on Checkouts (Ground Floor). Skip to the next section.

Checkouts (Ground Floor)

• The checkout area is located to the left of the store.
• There is step-free level access to the checkout area.
• The venue has a payment counter.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 95cm.
• There is a lowered section at the counter.
• The height of the lowered section is 73cm.
• The counter has a screen.
• The chip and pin card machines are moveable.
• There is not a hearing assistance system.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Counter (Jewellery - Ground Floor). Skip to the next section.

Counter (Jewellery - Ground Floor)

• The counter is located to the right of the main ground floor payment counter.
• The distance from the store entrance is 20m.
• There is step-free level access to the counter.
• The height of the counter is 102cm.
• There is not a lowered section at the counter.
• The chip and pin card machines are moveable.
• The counter has patterned/distracting backgrounds.
• There is not a hearing assistance system.
• There is background noise in this area.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Toilet with Adaptations (Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located to the right of the store, beyond the escalators.
  • The distance from the store entrance is 20m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • There is no signage on or near the door.
  • The door opens outwards and has a medium visual contrast.
  • The width of the door opening is 97cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 161cm (width) x 246cm (depth).
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
  • The lateral transfer space is 65cm (from the side of the toilet pan).
  • There is a spatula flush on the non-transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 48cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 98cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 80cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 89cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 172cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey.

You are on Standard Toilet Facilities (Ground Floor). Skip to the next section.

Standard Toilet Facilities (Ground Floor)

• The male and female standard toilet facilities were surveyed.
• The toilet is located through to the rear of the store.
• The distance from the toilets entrance is 5m.
• The most accessible route has manual doors.
• There is step-free level access into the toilet.
• There is pictorial signage on or near the door.
• The door opens inwards and has a medium visual contrast.
• The width of the door opening is 87cm.
• Internally the door has a medium visual contrast.
• There are no ambulant toilet facilities available.
• There is a wash basin, a wall mounted soap dispenser, a baby changing table and a hand dryer available.
• The wash basin has a push tap.
• The height of the baby change facility when in use is 82cm.
• Lighting levels were even at the time of the survey.

You are on Lift. Skip to the next section.

Lift

• The lift surveyed is located to the rear right of the store.
• The distance from the store entrance is 15m.
• The most accessible route to the lift has step-free level access.
• Floors G, 1 and 2 are accessed by this lift.
• The lift door has a high visual contrast.
• The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have a low visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 110cm.
• The internal dimensions of the lift are 143cm (width) x 133cm (depth).
• The internal lift control buttons have tactile markings, Braille markings and a low visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing, a visual floor indicator and an audible announcer.
• Lighting levels were low at the time of the survey.

You are on Escalators. Skip to the next section.

Escalators

• The escalators surveyed are located ahead as you enter.
• Floors G, 1 and 2 are accessed by escalators.
• The escalator steps are unmarked.
• The foot (bottom) and head (top) of the escalators are not clearly marked.
• Lighting levels vary due to the size of the space.

You are on Shop Floor (First Floor). Skip to the next section.

Shop Floor (First Floor)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are between 120cm - 150cm.
• Some aisles are obstructed by pillars.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns in the venue have a reflective finish.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: stools.
• Lighting levels vary due to the size of the space.

You are on Fitting Room with Adaptations (First Floor). Skip to the next section.

Fitting Room with Adaptations (First Floor)

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• Access View
  • The fitting room surveyed is located at the rear of the first floor, to the right from the lift.
  • The fitting room surveyed is female only.
  • The distance from the lift is 10m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • The door opens outwards and has a high visual contrast.
  • The width of the opening is 96cm.
  • Internally the door has a high visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 150cm (width) x 242cm (depth).
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and a dropdown rail available.
  • The grab rails have a high visual contrast.
  • The dropdown rail has a high visual contrast.
  • There is a seated bench available.
  • The seat/chair is 45cm from the floor.
  • There is no assistance bell.
  • There is no emergency alarm.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 96cm and 162cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Fitting Room (First Floor). Skip to the next section.

Standard Fitting Room (First Floor)

• The fitting room surveyed is located at the rear of the first floor, to the right from lift.
• The fitting room surveyed is female only.
• The distance from the lift is 10m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a high visual contrast.
• The width of the opening is 68cm.
• Internally the door has a high visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Checkouts (First Floor). Skip to the next section.

Checkouts (First Floor)

• The checkout area is located on the first floor, to the left from the lift.
• There is step-free level access to the checkout area.
• The venue has a payment counter.
• The queue width for the main checkouts is under 120cm and the width at each turn is under 150cm.
• The height of the payment counter is 96cm.
• There is a lowered section at the counter.
• The height of the lowered section is 74cm.
• The counter has a screen.
• The chip and pin card machines are moveable.
• There is a portable hearing assistance system.
• Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Shop Floor (Second Floor). Skip to the next section.

Shop Floor (Second Floor)

• There is step-free level access throughout all areas.
• The majority of main aisle widths are over 180cm.
• The majority of product aisle widths are under 120cm.
• Some aisles are obstructed by pillars.
• Some flooring is shiny.
• There is a high visual contrast between the shelving and floor in the majority of walkways.
• Some of the columns in the venue have a reflective finish.
• There is background noise.
• Signage is provided.
• Signage is clearly visible with high contrasting colours.
• The colour, design and typeface of signs is consistent throughout.
• Seating available on this floor includes: stools.
• Lighting levels vary due to the size of the space.

You are on Fitting Room with Adaptations (Second Floor). Skip to the next section.

Fitting Room with Adaptations (Second Floor)

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• Access View
  • The fitting room surveyed is located ahead from the lift.
  • The fitting room surveyed is male only.
  • The distance from the lift is 10m.
  • The most accessible route to the fitting room has step-free level access.
  • There is step-free level access into the fitting room.
  • There is written text signage for the fitting room.
  • The door opens outwards and has a high visual contrast.
  • The width of the opening is 99cm.
  • Internally the door has a high visual contrast.
  • There is a lever twist lock.
• Dimensions and Features View
  • The dimensions of the fitting room are 150cm (width) x 240cm (depth).
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There are grab rails and a dropdown rail available.
  • The grab rails have a high visual contrast.
  • The dropdown rail has a high visual contrast.
  • There is a seated bench available.
  • The seat/chair is 45cm from the floor.
  • There is no assistance bell.
  • There is no emergency alarm.
  • There is a full length mirror.
  • There are multiple coat hooks.
  • The coat hooks are 96cm and 162cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

You are on Standard Fitting Room (Second Floor). Skip to the next section.

Standard Fitting Room (Second Floor)

• The fitting room surveyed is located ahead from the lift.
• The fitting room surveyed is male only.
• The distance from the lift is 10m.
• The most accessible route to the fitting room has step-free level access.
• There is step-free level access into the fitting room.
• The door opens inwards and has a high visual contrast.
• The width of the opening is 68cm.
• Internally the door has a high visual contrast.
• The following is available in the fitting room: a mirror, a coat hook and a bench seat.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Toilet with Adaptations (Second Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Second Floor - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located at the rear of the second floor, to the right of the fitting rooms.
  • The distance from the lift is 20m.
  • The most accessible route to the toilet has step-free level access.
  • There is step-free level access into the facility.
  • A key is needed to access the toilet.
    The key is available from a member of staff.
  • There is no signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 96cm.
  • The door has a twist lock.
  • Internally the door has a high visual contrast.
  • There is a grab rail on the internal door with a high visual contrast.
• Dimensions and Features View
  • The dimensions of the cubicle are 220cm (width) x 192cm (depth).
  • There is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 79cm (from the side of the toilet pan).
  • There is a spatula flush on the transfer side.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a high visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a high visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a high visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a high visual contrast.
  • The toilet roll holder is 114cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a high visual contrast.
  • There is a wall mounted soap dispenser which cannot be reached when seated on the toilet.
  • The soap dispenser has a high visual contrast.
  • The soap dispenser is 78cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a high visual contrast.
  • The hand dryer is 91cm from the floor.
  • There is a pull cord emergency alarm within 10cm from the floor.
  • There is a full length mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 173cm from the floor.
  • The walls and floor have a high visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.