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TK Maxx - Hamilton

Hamilton Retail Park, Douglas Park Lane, Hamilton, South Lanarkshire, ML3 0DF

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Access Guide

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Overview

Toilet and Changing Facilities

  • There is 1 toilet with adaptations.
  • The toilet with adaptations is located to the right of the store, beyond the lift.
  • The toilet with adaptations has a left hand transfer space.
  • Ambulant toilet facilities are located in the standard toilets, to the rear right of the store.
  • The male and female step-free toilet facilities are located through to the rear right of the store.
  • Parent and baby changing facilities are located in the standard toilets, to the rear right of the store.

Parking

  • Car Park View
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • The most accessible route from the Blue Badge parking has step-free level access and bollards.

Entrance

  • This entrance is located at the front of the building.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors at this entrance.
  • The doors open by sliding.
  • The width of the opening is 237cm.
  • The doors have a low visual contrast.
  • The minimum width between the security barriers is 195cm.

Shop Floor (Ground Floor)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles are obstructed by pillars.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • Some of the columns in the venue have a reflective finish.
  • There is background noise.
  • Signage is provided.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: stools.
  • Customers can obtain click and collect items from beside the payment counter.
  • Lighting levels vary due to the size of the space.

Fitting Room with Adaptations (Ground Floor)

  • Access View
    • The fitting room surveyed is located to the rear right of the store.
    • The fitting room surveyed is for any gender.
    • There is step-free level access into the fitting room.
    • There is pictorial and written text signage for the fitting room.
    • The door opens outwards and has a high visual contrast.
    • The width of the opening is 95cm.
    • Internally the door has a high visual contrast.
    • There is a lever twist lock.
  • Dimensions and Features View
    • The dimensions of the fitting room are 154cm (width) x 246cm (depth).
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There are grab rails and a dropdown rail available.
    • The grab rails have a low visual contrast.
    • The dropdown rail has a low visual contrast.
    • There is a seated bench available.
    • There is no emergency alarm.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The walls and floor have a high visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Standard Fitting Room (Ground Floor)

  • The fitting room surveyed is located to the rear right of the store.
  • The fitting room surveyed is for any gender.
  • There is step-free level access into the fitting room.
  • The following is available in the fitting room: a mirror, a coat hook and a bench seat.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Checkouts

  • The checkout area is located to the left of the store.
  • There is step-free level access to the checkout area.
  • The venue has a payment counter.
  • The queue width for the main checkouts is between 120cm and 150cm and the width at each turn is at least 150cm.
  • The height of the payment counter is 103cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 76cm.
  • The counter has glazed screens.
  • The chip and pin card machines are moveable.
  • There is a portable hearing assistance system.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located to the right of the store, beyond the lift.
    • The distance from the entrance is 20m.
    • There is step-free level access into the facility.
    • There is pictorial signage on or near the door.
    • The door opens outwards and has a medium colour contrast.
    • The width of the door opening is 96cm.
    • The door has a twist lock.
    • Internally the door has a medium visual contrast.
    • There is a grab rail on the internal door with a medium visual contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 176cm (width) x 226cm (depth).
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet.
    • The lateral transfer space is 105cm (from the side of the toilet pan).
    • There is a spatula flush on the transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 104cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
    • The soap dispenser has a medium visual contrast.
    • The soap dispenser is 90cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low visual contrast.
    • The hand dryer is 105cm from the floor.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a full length mirror.
    • There is no shelf.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Standard Toilet Facilities (Ground Floor)

  • The male and female standard toilet facilities were surveyed.
  • The toilet is located through to the rear right of the store.
  • The distance from the toilets entrance is 5m.
  • The most accessible route has manual doors.
  • There is step-free level access into the toilet.
  • There is pictorial signage on or near the door.
  • The door opens inwards and has a medium visual contrast.
  • The width of the door opening is 87cm.
  • Internally the door has a medium visual contrast.
  • There are ambulant toilet facilities available.
  • The ambulant cubicles have horizontal grab rails on both sides.
  • There is a wash basin, a wall mounted soap dispenser, a baby changing table and a hand dryer available.
  • The wash basin has a push tap.
  • The height of the baby change facility when in use is 90cm.
  • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located to the right of the store.
  • The ground and first floor are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a low visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 110cm.
  • The internal dimensions of the lift are 145cm (width) x 132cm (depth).
  • The internal lift control buttons have a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a mirror to aid reversing, a visual floor indicator, an audible announcer and a list of floor services/facilities.
  • Lighting levels were low at the time of the survey.

Stairs

  • The stairs surveyed are located to the right of the store.
  • The ground and first floor can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • Lighting levels were even at the time of the survey, with unshaded light sources.

Shop Floor (First Floor)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some flooring is shiny.
  • There is a high visual contrast between the shelving and floor in the majority of walkways.
  • There is background noise.
  • Signage is provided.